Mr. Green Casino - general discussion (page 3)

So, as I can see, the casino has informed you about the verification.

Have they asked for any more documents from you, though, or is it now confirmed that the account is verified?

Can you tell me where emails aren't being returned? Or how to reach Mr. Green? It's been almost a month since my first win, and the second one too.

Unfortunately, nothing has been processed yet and no payment has been made either.

Unfortunately nothing.

Received nothing

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Unfortunately, I was informed that my documents had been sent to the relevant department to verify my account... this was a week ago now... you deposit money, and if you win a little, this happens, leaving you chasing after it? Why are you allowed to deposit via credit card or PayPal if something still needs to be verified? It's simply a matter of waiting and seeing... the fact that there's no accessible support, not even a contact form or live chat, is a clear indication of how seriously they take their customers...

The hotline where no one has ever been reachable in England!!!! Unbelievable!!!

What do they say to them?! Or are they unable to reach anyone either? Because that's the only explanation for the delay! Why isn't my review being approved then? It's the truth!

Nothing happened after that!!! For a whole week!

It's a shame that apparently the well-known Mr Green casino also has this problem. I would like to tell you about a similar problem after playing at Wintopia casino. They lured me into playing with a 300% bonus. In addition, I got a 100% first deposit bonus. I only deposited 20 euros, and so I got 100 euros of play money.

After playing for a while, I won a whopping €1,233 on San Quentin II with a bet of just €0.40.

In total I have had a profit of over 2000 euros during this time. Then I tried to make a withdrawal, which was about 1500 euros. The turnover had been completed from both bonuses at that time. 1500 automatically changed to 500 euros in their system. They clearly advertise that the withdrawal limit is 2000 euros for new players.

When I asked about this, the chat replied that I had to be a VIP customer, and complete "tasks" or "achievements". The communication was false, as usual. Apparently the big winnings didn't feel good inside the casino. In addition, this 500 euro withdrawal has been delayed, and they don't notify me by email, as usual, so it seems to be "lying" vaguely in their processing.

This seems to be some kind of delaying tactic again. You won't get your money out straight away, and I don't know what the casino staff are really thinking inside the casino.

However, the impression is vague and unfriendly. This is how, in the initial stages, another casino got a bad impression. If players can win thousands of euros at a casino, can I trust that they will pay out bigger or even smaller winnings? It's not about the law or the rules, but about an unpleasant and bad attitude towards players.

I didn't even use any bonuses! I'm hearing this from more and more people!!! That's a shame!

Hello,

At this point, it seems there's nothing constructive to say. In my opinion, the casino workers should either process the KYC without unnecessary delay or inform you properly about possible struggles. Given the absence of clear follow-ups, we have to wait for the casino to explain the matter in the complaint.

I'd say this phase comes soon, given the circumstances.

Now comes the bombshell! I saw in my old emails that my account has already been verified!!! I'm speechless!!!

This shows that it's a method.

They already paid me something into this exact account in March!!! So this account was checked back then! And now they're just stalling!!! Right?

Now I'm excited!!!

Is it really the case that small casinos with a turnover of 1 million euros have difficulty paying out a winning of, say, 2000 euros? I feel like some casino owners are not used to the idea of ​​a player winning that much. Do they even know how their games work? How much can you win from them?

If a casino publicly announces that the withdrawal limit is 2000 euros, but only allows a withdrawal of 500 euros for new players, isn't this fraud and discrimination against new players, i.e. also customers?

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It is nothing unusual that a casino will ask for an additional verification, actually. Even though once your account was verified, there can be some other documents they could need now.

Please try to stay patient, even though it is not easy, and hopefully we'll learn more soon.

If players deposit to the casino and win legitimately, the casino has to pay the winnings, of course.

Usually the withdrawal limits are different for players when they reach some higher level, some VIP level, so I wouldn't say that it is discrimination, actually, because those players deposit a lot before they reach the higher level.

Well, I think the withdrawal limit of 500 euros is really low. That's why it occurred to me that my own win came as a surprise not only to me, but also to this Wintopia casino. I'll probably get the money out, since the casino has an 8.6 point rating from the guru. I've played at different casinos for years, and I know that the easiest thing for me is to withdraw all my winnings at once. Then it's okay if it takes a while, but the casino takes a matter-of-fact approach to withdrawals and is happy with the player's winnings.

It's a pretty mixed feeling when you win a lot, but the casino makes it clear that you REALLY can't win that much. Plus, we're putting an end to your joy and trying to prevent you from getting the money with our own rules.

From experience, I can say that these guys are not really capable of doing the job they have set out to do with honor.

If they set VIP levels, it means they expect to get a lot from players first, and then maybe give a little back later. Am I right, or not? This win of mine was not part of the plan. I've seen this so many times that I have to wonder why I even play anymore.

The withdrawal limit of €2000 is publicly announced in the Wintopia casino review on the website.

Well, of course it is understandable that every player would like to have the highest withdrawal limits possible, and the best would be if the winnings could be paid out at once.

The information about the limits should always be written in the terms, though, so every player knows what to expect later and chooses whether to play or not.

So, it is really important to read the terms every time before playing at any new casino, for sure.

Also, it is completely logical that every casino wants as much as possible from players, and only then do they give them their VIP level, right? That's called business, I believe. 🤷‍♀️

What's the status of your verification? Does it really take a month? That's ridiculous.