Why is there no customer service and a hotline that no one answers? And what's with all this verification nonsense when you've been a customer for a long time and have deposited via card or PayPal? What's the current problem?
Well, I am afraid we are unable to answer these questions of yours.
Could you explain what exactly happened to you, though, please?
I also filed a complaint...it's being verified but the payment isn't being released! Almost €775 in total! They have my bank statement and passport! I didn't use any bonuses and I can't reach anyone! It's a joke because deposits are made using the same card!
So. I've wondered myself whether casinos are really concerned about moral issues. Money laundering, the source of the money, the legal activities of the players, etc. In itself, it's okay if they ask for a few documents, but some casinos seem to use this as a delay in paying out the money.
Some casinos have asked for very unusual documents, such as a lot of bank statements.
Casinos should be more concerned with ensuring that players get their winnings. That is proper and appreciable customer service.
My other transactions are none of their business! The funny thing is, deposits work! I don't understand it! It really takes the fun out of it.
I also filed a complaint...it's being verified but the payment isn't being released! Almost €775 in total! They have my bank statement and passport! I didn't use any bonuses and I can't reach anyone! It's a joke because deposits are made using the same card!
So, if I understand correctly, you have to do some additional verification even though you have verified your account before, right?
Have you sent them the requested document with the right dates and the right format?
Any information regarding the verification in your account, perhaps?
It's still under review after 7 days! Who's even reviewing this?! I can continue making payments as normal!!!! This is ridiculous!!!
It's just a stalling tactic! For 775 euros! That's ridiculous.
It's impossible to contact them! Unfortunately! I really hope so!
Luckily, in some cases, our colleagues have other ways to push for contact. I hope the mediation will be succesfull.
Still nothing.
I have an appointment with a lawyer anyway, so I'll include that! If the money isn't there tomorrow, I think that would be appropriate!
It arrived on Monday! If the money isn't there by this afternoon, I'll get a lawyer involved and make it public...
What do you mean!?
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