Mr Fortune Casino - general discussion

If you want to discuss anything related to Mr Fortune Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good day, I just joined Mr fortune casino and won the R120 bonus. I played and won, to withdraw I must make a deposit... Anyone who has used this casino please explain to me is it a scam or legit?

Hello,

There are actually at least two main reasons for such a deposit. One is bound to the bonuses. Some no deposit bonuses require you to deposit to start the wagering process or to be able to withdraw the winnings.

Basically, the point is to verify your preferred deposit method so you can use it for the withdrawal, and it's part kind of the verification process:

"Players are generally only allowed to use payment methods held in their own name, for example their own bank account, their own credit or debit card, their own internet wallet account, etc. This is one of the most common rules of playing in online casinos, used to comply with anti-money laundering (AML) regulations and prevent fraud."

Casino needs to ensure you'd like to use this method for the withdrawal and in order to sync the preferred method with your account, the deposit is requested.

Does it make sense to you, please? 🙂

Look I received free spins from Mr Fortune casino

I played and raised a total of 209.00 reais

This amount was credited to my casino account for slot games, I would have to fulfill a 25x rollover

Everything went perfect for me to fulfill this rollover, I was lucky in the games I chose to play, or the games really wanted to pay, as I played for 2 days and two nights almost whole without stopping.

I completed the rollover and at the end of it all I still had a balance of 510.00 reais.

I made a withdrawal request of 300.00 reais on 10/22/2023, more or less around 11:00 pm

Until today I have not received this amount in my bank account, as I had already verified my account at the casino, sent my personal documents for verification, made a first deposit into my account, fulfilled the wagering requirements on my bonus balance that I won with the free spins, I did everything as requested in the casino clauses.

I have tried several times to contact casino support, both via chat and email.

At no point did I receive a response on this matter, for them to inform me of the status of my withdrawal request and also to inform me if my documents were accepted to verify my account.

I'm waiting, and I hope the casino is trustworthy and honest, as it would be a shame if it doesn't focus.

I really liked Mr Fortune's platform and the variety of games it has.

At the moment I only regret the lack of communication they have with customers, both via email and chat, as they in no way respond to any type of message we send via email and chat.

This is inconvenient, yet I'd say it is too early for real concerns.

Even though I understand it feels awkward when you are ignored and left with your fears for winnings, there could be quite common explanations, like too few employees available, for instance. At this point, I suggest being patient, at least until Monday afternoon.

Let me know when anything changes, please.

Hello, good afternoon everyone?

Well, I'm back here to talk about my 1st post made about an event that occurred to me at Casino Mr Fortune.

In my previous post I said that I played at Mr Fortune casino using free spins that the casino itself made available to me in my casino account.

So I met the wagering requirements on the value of the Bonus money that I raised using these spins, I made a withdrawal request about 3 days ago, and by the time I posted it here on the website I had still not received this amount. in my account.

However, very early this morning, I logged into my Bank account and saw that Mr Fortune casino had transferred the amount I had made a withdrawal request to my Bank account, amounting to R$300.00 reais.

I was very happy to have received the amount of money in my account, money that I won playing Mr fortune casino slot games.

I was also very happy and pleased to see that Mr fortune casino, in addition to being a great casino with excellent games and a super easy platform, is a trustworthy casino.

You can play at Mr fortune casino without any fear, because if you like to try your luck at gambling, football betting and much more, Mr fortune casino will please you!

I want to take this opportunity to thank Mr Fortune casino for the honesty and quality of the games.

Thank you Mr Fortune!

See? I told you 🙂

Now I think it would be appropriate to consider submitting an honest review, don't you agree?

Use this link if you like.

in MR FORTUNE Well, I made my first and second deposit without a welcome bonus, I started playing the CUERNOS DORADOS slot machine, then I made a deposit of 5 euros again for the welcome bonus, they gave me 5 free spins, I used them and I didn't win anything only 0.40. I continued playing in the CUERNOS DORADOS slot machine, with my real money and I obtained my winnings of 872 euros, I left there and requested my withdrawal of 800 euros and left 72 euros, when I made my withdrawal they eliminated the bonus and whatever I won, which was 0.40 (I never used the bonus money) I did everything for the verification perfect, the next day I started playing jack in a pot and pig bank I got 160 euros I canceled my withdrawal of 800 and increased it by 900 and left 60 in my account I kept playing and I stayed at 40, now I wake up and they have taken everything from me and they made the withdrawal of 100 euros, I never played with bonus money, only with my real money, they don't want to give me an answer and they keep saying that I used the bonus money

Hi, I've moved your post under the casino you're talking about. 

As for the situation itself, I find it quite strange because if you say you played with real money then I wouldn't see a reason to confiscate your winnings. But could you write here what were the conditions of the bonus you took ?

I also noticed that you have already filed a complaint, so our team will try to find out what happened and help you. For now we will have to be patient. 

I think the maximum withdrawal of the bonus was 100 euros, but it still doesn't add up to me because I had 50 euros left with my real money, and I wanted to buy my welcome bonus so I deposited 5 more euros, they gave me 5 free spins for the day of the dead and I got 0.40 which went to payment balance (at no time did it go to real balance) so I had 55 euros with what I deposited and I started playing GOLDEN HORNS again and when I already had 7 euros left I got my profit of 872 euros, I requested the withdrawal for 800 and I got a notification that the bonus was going to be automatically eliminated with the payment balance, which was 0.40, ok, accept because I can't use the balance of the payment balance anyway. Playing has nothing to do with any bonus because it had already been eliminated when I requested the withdrawal. The next day I started playing with the 72 euros that I had left and it ended up at 40. I made another deposit of 15 euros and started playing which I won 160 euros, I canceled the 800 and raised it to 900 and requested the withdrawal again, I left 60 euros in my account, the next day they modified the withdrawal for 100 euros and they eliminated everything from my account, practically they are giving me back everything I I deposited and the winnings from the game were eliminated, for 0.34 I lost 900 which was never added to my account because it remained in payment balance and when I requested the withdrawal that was eliminated

Hello,

According to your complaint, I see we could all use more insight regarding these 5 free spins.

You were asked:

Could you please specify how you acquired the 5 spins? Did you activate them when you made your deposit, did you get them from customer support or did you activate a link on the casino website? Could you possibly send me the link to the spins you took?

We got this from you just recently:

"I wanted to buy my welcome bonus so I deposited 5 more euros to acquire them, they gave me 5 free spins..."

Sorry to say, but from what I can tell, there is still no clear explanation for the part about "where you get these".

Could you please focus on these questions again?

Did you activate them when you made your deposit, did you get them from customer support or did you activate a link on the casino website? Could you possibly send me the link to the spins you took?

Write the explanation in the complaint, please.

Thank you. 🙏

I just uploaded the explanation in the complaint

That's great. Thank you.

The whole issue sounds more or less like a problem with mixed funds. Sometimes it is not clear when bonus money ends and only the real balance is left. Some bonuses end with a withdrawal request; only then do the bonus terms end. Well, it's best to wait for the complaint to reach the next stage, I'd say. 🤔

Yes, but the balance of the bonus was 0.34, I could never use them and they did not increase in my real money, automatically when I requested the withdrawal the 0.34 was eliminated and also the terms 🤷‍♀️, what I deposited and bet the next day was free of terms I think, for 0.34 I lost 800

Now I understand!

Thank you kindly for this explanation. You should paste this post directly to the complaint. Because it explains a lot. At least the way I understand the issue now.

Also, it's important to understand how the complaint works - both sides always have 7 days to respond. I fear asking "how is your case doing" won't work out 🙁.

Thank you kindly.

OK thanks

I thank you for the explanation! 🙂 It took me a while, but I'm quite convinced I caught up with you.

As I can see, now, it is the casino's turn. So, let's see what the official explanation might be.

Hi, I need help! Through a bonus I started playing without depositing at MR Fortune. Having already met the amount to bet to withdraw, I want to withdraw having won approximately 320,000 ARS. But it tells me that I should deposit, I can't find an option in Argentine pesos! Please I need help.

What do you recommend I do? Deposit? By what method? And then is it possible to remove it?

Hey, I see it's probably a verification deposit. 

However, I think the best thing to do would be to ask the support or live chat at the casino, as they will provide you with such important information. Will you try and ask ? 

If you get an answer and go through this process, feel free to let me know if everything turned out fine.