MozzartBet Casino - general discussion

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Good afternoon. Question for everyone who plays in Mozart (from Serbia):

I have been playing and paying online at mozart for over 25 years. I have never had any problems with deposits and withdrawals.

On Sunday 11.10.2026. whatever happened to me that for the FIRST TIME my deposit in the amount of 50,000 rsd (€420) was not paid to my account (account).

I made the payment via credit card. I received an email confirmation from the bank, as I do every time I make a payment, that the money was successfully deposited into the mozzart account.

HOWEVER, THE MONEY IS NOT IN MY ACCOUNT.

I immediately contacted Mozart support, who started the process of checking where the money had gone. I gave them all the necessary payment receipts.

Today, October 14th, after 3 days they still haven't found my money. They assure me that the money will be found.

I wonder if anyone has had a similar experience? Why is it taking so long?

€420 is not a small amount of money.

Hey there, I really don't mean to scare anyone, but the last time we checked, the casino was closed. I guess the casino has reopened and I hope the support will be able to find the money. Usually, it takes longer because of the chain of intermediary banks and providers involved.

In any case, I'm going to notify the Data Team. Let's stay in touch to find out more about the deposit.

Thank you Radka

I'm confused that you say Cassino was closed.

Mozart was never imprisoned.

It is a land-based betting company with more than 500 of its facilities throughout Serbia and the wider region.

We'll stay in touch. I'm in touch with Mozart every day. They assure me that everything will be fine. It's just that this is taking me a long time.

Radka. This is the proof of payment sent to me by the bank, where everything is clearly visible.

- Payment amount, exact payment time.

- All required payment codes.

I forwarded all this to them. Today is the 6th day. This is about one bank. There is no provider.

My bank pays money to mozart. That's it.

Have your team attempt contact.

I am in contact with support every day. Always the same story:

"Have patience"

I see. You know, I was, of course, talking about online casinos. Perhaps, as you can see, the last update about Mozzart Casino says they're closed. So, I intended to find out more about the online casino and its current state. The screenshot helps alot! Shows MozzartBet (not Mozzart), and I assume we were in the outdated thread related to the previous brand that has rebranded with the new URL as well. End on the mystery. 👍😁 I'll move the content to the current thread if you dont mind.

No matter the casino, I hope all will be well, of course!

Yes. The real name is MozzartBet. They recently changed majority ownership.

Will your team help me?

While the team reviews your case, it helps to have everything ready: your bank statement showing the October 11th charge, the transaction ID, and screenshots of your chat with support where they ask for your patience. If the funds aren't credited within a few days, you can use this information to file a formal complaint here. It's also worth checking with your bank to see if the charge is marked as completed or on hold.

Well, I have to mention a certain fact. We are not specialized in resolving missing deposits. Usualy such case si accepted and left open for month for the casino to resolve that. I get that it's not very promising now, but you are welcome to try anyway. I'd say you're doing your best, and I would therefore love to believe the casino will resolve this soon.

As you can see they are not responsible for the missing deposit. I don't understand. It's exactly the same as not paying out my winnings.

Hello Casino Guru team,

I would like to file a complaint against Mellstroy Casino 

(operated by 1Win N.V., Curacao license OGL/2024/587/0621, 

website mellclip.com).

MY DETAILS:

— Username: dimmma3731

— Account ID: 1554520

— Balance at the time of blocking: 240,321.70 RUB

— Requested withdrawal: 120,000 RUB

— Deposit currency: RUB (Russian rubles)

CHRONOLOGY OF EVENTS:

1. I played at Mellstroy Casino using slots from licensed 

  providers: Pragmatic Play, Hacksaw, PG Soft, NetEnt.

2. On 16.10.2026 at 18:03 I submitted a withdrawal request 

  for 120,000 RUB to my Russian bank card. The request 

  was accepted and placed in "Pending" status.

3. Instead of processing my withdrawal, the casino demanded 

  that I make an additional deposit of 5,000 RUB to 

  "verify my bank details", citing clause 8.12.2 of the 

  User Agreement.

4. Clause 8.12.2 states that the amount of the "verification 

  payment" is determined by the casino's "financial 

  department" at its sole discretion. This allows the 

  casino to arbitrarily demand any amount from the player 

  as a condition for receiving their own money.

5. I asked the support agent "Yana" clarifying questions:

  — on what legal basis the payment amount is determined 

   arbitrarily;

  — whether the payment is refundable if the withdrawal 

   fails;

  — whether the casino guarantees no further demands.

6. Instead of answering, agent Yana issued me a "spam 

  warning" and blocked my chat without explanation.

7. Shortly after, my account was fully blocked by the 

  administrator without any explanation. The balance of 

  240,321.70 RUB was frozen, and the withdrawal request 

  of 120,000 RUB remains unpaid.

WHY THE CASINO'S ACTIONS ARE UNLAWFUL:

— Requiring an additional deposit to withdraw your own 

 funds is a hidden commission.

— Bank details are verified by documents, not by money.

— The clause allowing the "financial department" to 

 determine the payment amount arbitrarily is a tool 

 for extortion.

— Blocking the chat and account instead of answering 

 on the merits is evidence that the casino does not 

 intend to pay.

SCREENSHOTS ATTACHED:

— Main page showing balance of 240,321.70 RUB;

— Profile (ID 1554520);

— Payment history (withdrawal request 120,000 RUB, "Pending");

— Demand for 5,000 RUB deposit with reference to clause 8.12.2;

— Chat with support agent Yana;

— "Your account has been blocked by administrator" message;

— List of licensed game providers.:

— ALL THE EVIDENCE: Documentation

REQUEST:

1. Unblock my account.

2. Process the withdrawal of 120,000 RUB without additional 

  conditions.

3. Release the remaining balance of 240,321.70 RUB.

I am ready to provide any additional evidence upon request.

Thank you for your assistance.

Sincerely,

dimmma3731 (ID 1554520)

I understand, it's frustrating. The difference is that a missing deposit can get stuck between your bank, the payment processor, and the casino; it's not always something the casino decided, like when a withdrawal is rejected. That's why it's a good idea to ask support for the payment processor's reference number and check with your bank to see if the October 11th charge went through or was reversed. If it went through but hasn't arrived, your bank can tell you what options you have for disputing the uncredited charge.

Thanks for the information.