5 months ago
0
The money has disappeared from my account, how can it help? you have not received a single comment from mostbet representatives. stop talking nonsense
What a terrible casino. Stay away from this scam.
I registered with mostbet a few months ago, however, as I was not given the free welcome spins and the APP installation rounds, I decided to close the account.
A few months later, out of curiosity, I went to see if my account was closed, and to my surprise, it was still open.
I requested closure again, and after countless attempts not to give up, and after repeating the reasons that led me to terminate 3 different people. There they did it.
I submitted the documents they requested, the next day they say that my request for closure was not accepted because they want a photo of my passport next to my face.
Now, I am not required to have a passport, I sent this selfie with my national identification card. Even so, they still don't want to accept it.
Can anyone help resolve the issue. I feel worn out with this company.
Que casino terrível. Fiquem longe deste embuste.
Fiz o registo, na mostbet á alguns meses, entretanto como não me atribuiram as rodadas grátis de boas vindas e as rodadas de instalação da APP, decidi encerrar a conta.
Passados uns meses e por curiosidade fui ver se a minha conta se encontrava encerrada, e para meu espanto, continuava aberta.
Solicitei novamente o encerramento, e após inúmeras tentativas para que não desistisse, e após repetir os motivos que me levaram a encerrar a 3 pessoas diferentes. Lá o fizeram.
Submeti os documentos que me pediram, no dia seguinte dizem que a.minha solicitação de encerramento não foi aceite porque querem foto do meu passaporte junto ao rosto.
Ora eu não sou obrigado a ter passaporte, fiz o envio dessa selfie com o meu cartão nacional de identificação. Mesmo assim continuam a não querer aceitar.
Alguém consegue ajudar a.resolver o tema. Sinto me desgastado com esta empresa.
May I ask if you have any real balance money still in your account at this casino, please? Or is it that you just don't want to play there, so you asked for account closure? I do not completely understand why you need to verify yourself.
I don't have any balance, they want to delay closing the account as much as possible.
I want to close because I feel there is a lack of seriousness in what they do.
Não tenho saldo nenhum, eles pretendem ao máximo atrasar o encerramento da conta.
Quero encerrar porque sinto que falta seriedade no que fazem.
What about if you just stop logging into this casino account?🤷♀️ Just thinking out loud here.🤔
Hello. Now almost 9 months have passed.
I have made 3 deposits on Mostbet for a total of 3 euros?
When I won, the profit was 9675 euros. My account was frozen and Casino guru has tried to help me. Mostbet denies everything. Although I have all the proof.
I have tried to contact the authority in cucacao no answer.
Do you have any tips on what I can get help with?
Hej. Nu har det gått snart 9 månader.
Jag har gjort 3 insättningar på Mostbet totalt 3 euro?
När jag vann så blev vinsten 9675 euro. Mitt konto blev fryst och Casino guru har försökt hjälpa mej. Mostbet förnekar allt. Fast jag har alla bevis.
Jag har försökt kontakta myndighet i cucacao inget Svar.
Har ni tips om vad jag kan få hjälp?
Sorry, you were not able to get any help from the regulator by now. Let us know, please, if there are any updates.🙏
Well, if the authority hasn't written you anything, then obviously a lawyer is the last resort. I don't know if this would be appropriate for you, but I can think of almost nothing.
That's why we always advise players to play at the casino best licensed in their country, because they have someone to turn to if something comes up.
Anyway, do you think you'll try something like that?
I am sorry you feel this way, and it is totally up to you whether you decide to play at any online casino or not. We only try to inform our users about all online casinos as clearly as we can, and our data team works hard to collect all the information so we can provide it on our website.
How long did you play there for?
Hey I just played because mostbet have a good ratings from your side. My experience with them was bad. Just played 3days.
There is no option to go through our past deposits, which seems very ordinary app to me.
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