ForumCasinosMonro Casino - general discussion

Monro Casino - general discussion (page 2)

11 months ago by itwillmove
|
4186 views 33 replies |
|
1 2
DonKlickman
6 months ago

Oooh, alright. Now I understand. So you have used the bonus more than once, right? Unfortunately, if they have it stated in the terms, there's not much to do about it.🤷‍♀️

Radka
4 months ago

There was no response at all!!

I blocked the site myself!!

I never received an answer from them.

Automatic translation:
Maldadorog
4 months ago

I believe that you have done well.

May I ask what reason you stated when asking to block your account? I am asking because if you did say that it is due to the gambling issues, it is very unresponsible of the casino that they did not do as requested, and you could even open up a case against this casino.

Please let us know some more details, so we can determine if there is anything we could do about it.

Romi
4 months ago

Gambling addiction!! There was no other way!

Automatic translation:
Maldadorog
4 months ago

I see. That is really bad that this casino was not able to block your account then. I am glad that you have managed it yourself. Good on you.

1 month ago

Hey everyone,

I’m currently dealing with an issue at Monro Casino, where they are refusing to process my withdrawal because I don’t have a mobile number. My account was fully verified using a landline, but now they’re saying their rules require a mobile number for verification. It feels unfair, as my account was already approved, and now they’re using this technicality to block my $900 withdrawal.

Has anyone else had a similar experience with Monro Casino or other platforms? I feel like this is more of a technical problem on their side, and I’m being penalized for something beyond my control.

On a side note, I’ve also filed a complaint with AskGamblers, as they originally referred me to Monro Casino. Let’s see how that plays out, but I’d appreciate any advice or suggestions on how to handle this situation.

Thanks in advance!

petitgamer
1 month ago

And did you actually find this rule in their terms?🤔

I'd really like to know what is the reason for this rule, to tell you the truth.

If you wish our complaint team to have a look at it, please don't hesitate to file a complaint, of course.

Here's the link, just in case you decide to do so.

Romi
1 month ago

I have submitted a complaint on Askgamblers website because i was refereed from then to try it. Thay should reply me tomorrow.

Fun fact. They do not mention its mandatory to have a mobile number :



To use the Website, you need to create an account ("Your Account"). In order to do so, you must specify the email address and password which you will use when logging in. In addition, you may be required to provide personal information, including your name, date of birth, passport data, and phone number.(never mention a cellphone number)

The name that you specify when signing up must correspond to your current real name and must not contain errors. In order to verify this information, the Company may at any time ask you to provide your identity document (including your passport/ID card copy) or the payment card. Should you fail to provide this information, the Company has the right to suspend your account until the above documents are provided and/or to close your account.

By signing up on the Website, you agree to provide accurate, complete, and reliable information about yourself. If any changes are to be made to this information, you must update your data at your own initiative and without delay. Failure to comply with this requirement may lead to restrictions, non-fulfilment of transactions (bonuses, winnings) and/or the closure of your account.

If you have questions or problems during the registration process, please contact our support service via email: help-monro@support.win.

You can only open one account on the Website. One account is allowed per one player, household, email, or IP address of a computer or another device. All other accounts opened by you on the Website will be treated as duplicate accounts. The company reserves the right to immediately close such accounts, and:

All transactions made from a duplicate account will be considered null and void;

All bets or deposits made from a duplicate account can be returned to you at Company’s discretion;

All refunds, winnings, or bonuses that you have received or collected using a duplicate account will be lost and may be reclaimed by the Company. In this case, you will be required to return the funds withdrawn from a duplicate account to the Company.

By signing up for the Website, you agree to receive advertising and information notifications via email and text messages. You can unsubscribe at any time through your personal account.



Edited by author 1 month ago
1 month ago

Flash News: I contacted them again today, and they were able to manually verify my phone number via a phone call. I have requested the withdrawal and also asked for a transcript of the chat as a reference for my review here.

As soon as I receive my funds, I will notify AskGamblers to disregard my complaint, but I won’t do so until I have my funds.


Edited by author 1 month ago
petitgamer
1 month ago

I really like this news! I'm glad that they were able to fix it.

So hopefully soon you will receive your money. Please keep us updated about the situation.🙏

4 months ago

Gambling addiction!! There was no other way!

Automatic translation:
1 month ago

i added a self exclusion for one year, so they should send my funds soon or later 🙂

petitgamer
1 month ago

Be sure to let me know if you got them or not. I firmly believe that everything will be fine. 🙂

1 month ago

Be sure to let me know if you got them or not. I firmly believe that everything will be fine. 🙂

1 month ago

Got the funds!


petitgamer
1 month ago

So I'm very happy to hear that, I'm satisfied when you got the money. 

Now you probably take a break from the casino when you talked about having self-exclusion. 

Good luck to you. ☘️

1 2

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news