Monaco Jack Casino - general discussion (page 2)

Thanks for the feedback.

We were a very new casino at the time, and a lot has changed since then, especially our support and live chat, which are now fully operational with human agents, as well as several technical improvements. If you’re open to it, we’d be glad to have you give us another try.

Monaco Jack

They verified my account back in May, then I requested €1000 via bank transfer and there has been no update yet. It's been more than a month, live chat agents don't answer. They used to tell me they were checking the situation and so on. But now they don't even answer and the money is still pending in transactions.

Hello, that is already quite a long time to be waiting for a withdrawal, especially if your account was verified back in May.

If you’re correct and there have been no additional requests for documents or any explanation from the casino, then a delay of over a month is definitely not standard. Normally, even if there is some additional review (gameplay check, bonus investigation, payment processor delay), the casino should still communicate that clearly to you.

I understand that this is frustrating, especially since live chat has now stopped responding altogether. That is usually not a good sign in terms of communication quality, even if the withdrawal is still technically "pending."

At this point, the most reasonable step would be to file a complaint through our website so our team can intervene and try to get a clearer answer from the casino about what is happening with your €1000 withdrawal.

Here is the link.

Hi Jaroslav. My total amount is €1808, they usually pay in chunks of €1000, so I have €1000 pending and €808 still in account. I tried filing a complaint but for some reason it didn't work, that's why I left this comment instead. I will try again, thank you.

Hi there, I just double-checked the complaint and I'd say it's all right, no worries. Just please respond to the mediator; you can do so right here, using this link 👈👈 Let's see how the casino approaches such specific feedback in the form of a complaint...

Hello Radka. Thanks for your reply, I just answered your colleague's questions. Thanks again

Yeah you did it right. 🙂

Hope everything will be resolved in a fair way.