Monaco Jack Casino - Player’s withdrawal is delayed.

Hello. I registered with Monaco Jack casino 29/04/2026. On my second deposit I won €1808. They asked me to upload documents and eventually my account was verified in May, don't remember the exact date. I requested a withdrawal of €1000 27/05/2026 and it's been pending since then. I spoke with live chat agents multiple times and they've been telling me I should wait, they were checking and so on. Now when I try contacting them, they don't even respond, live chat is unavailable. I can still log in to my account though.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play with your second deposit?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link to it.
• When was the last time the casino communicated with you regarding the delay in processing your withdrawal request? Have you tried contacting them via email, since live chat is unavailable to you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika