Metaspins Casino - general discussion (page 4)

Hi.

I read your case again, but it seems the casino's reply saying you used an incorrect address is quite in order, and from my point of view, it just looks like an issue with the address yet with a very prolonged solution. Sadly, you spammed the complaint thread quite well, so finding pieces of really useful information is a bit tricky.

Forget me if I got something wrongly then.

So, for now, I'll just wait for the complaint to develop further because I do not intend to make the mess even bigger. I would not say we are responsible for this, but I've found you very inclined to find everyone responsible.

I want you to know that I hope your case will be resolved soon!

I re-read your case, but it seems that the casino's response that you used a wrong address is perfectly fine, and from my point of view it just seems to be

With respect and thanks for your follow-up, I have accepted the casino's error regarding the wrong choice of wallet and my dispute and dissatisfaction relates to the time set for resolving this issue, which has occurred to others within was resolved in two days, and the set time limit of 60 days is kind of unfair and exclusive to my account, and that is the main reason for my complaint

With respect and thanks for your follow-up, I have accepted the casino's error regarding the wrong choice of wallet and my dispute and dissatisfaction relates to the time set for resolving this issue, which has occurred to others within was resolved in two days, and the set time limit of 60 days is kind of unfair and exclusive to my account, and that is the main reason for my complaint

This casino is definitely the most hated and worst casino in the world and is on the list of dangerous and unsafe casinos.

Can I use VPN on Metaspins?

I would ask the support and save the reply for later use. 🤔

Dear Casoom,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We do not advise using a third party masking software, however to stabilize your connection we cannot forbid you from doing so.

I hope we informed you enough regarding this matter.

Best regards,

The Metaspins Customer Experience Team

metaspins

arashsafaei5

It seems that the provider of your wallet has developed interesting ideas exclusively for the region under your rule, which, of course, is beneficial for you and causes discontent and ultimately failure among users. And I have no experience and I came across this topic by chance and the user problem is the reason. Failure to register a deposit, hoping for the Guru's help and support. Dear Guru, he has posted several posts here to assert his right. I couldn't stop myself from walking past this huge ignoramus. To solve this small problem, which can be solved in less than a second, I recommend that the casino abandon its decision and check and fix the problems in the payment addresses instead of involving the user. Please spend 60 days and 6 minutes correcting and simplifying all payment addresses. I sincerely apologize for interfering. I do that and for the casino. Metaspin and of course Guru and the lovely and unbiased experts at Guru also wish me much success

Hi there.

Do you know what seems quite interesting to me? Your account shares the same details as arashsafaei5's account. Created after the one I mentioned got banned for abusive and amoral behavior.

Even the diction remains the same. Coincidence? I don't think so...

I am banning your second account now.

Dear representative,

What happens in this particular case if the player uses a VPN and wins?

I mean, this answer is pretty unclear, wouldn't you say?

Dear Radka,

At metaspins VPN could be used for extra security. The player will definitely get his winnings, as long as no other T&C rules have been breached of course.

Best regards,

The Metaspins Customer Experience Team

Hello, may I suggest using the reply button?

By using it, you increase the probability of a direct answer significantly. 😉

It's nothing, I always try to side with the user, because I'm a player myself and maybe sometimes I'm mostly biased against casinos as a whole because I have been scammed a couple times by them (other casinos, not this one), but I also try to be as neutral and realistic as possible to be useful instead of giving comforting lies, sometimes the casinos are the ones in the wrong, sometimes it's the player (most of the times it's the casinos tho 😂).

In your case specifically, have in mind the refund is being handed by the payment provider that works for the casino (it could be coinspaid) so it definitely can take long, when you said it could take 60 days I thought it was being handled by the casino, so this sort of makes sense, these payment providers work for many casinos and they are probably handling similar issues to hundreds if not thousands of different users, like I said: there is not much to do to speed up the process.

One more thing: ETH sucks, use any other crypto and other network when making transactions related to casinos, ETH is expensive and unsafe, there are better alternatives which are cheaper and quicker (TRX, XRP, even LTC which is slow but cheap). As an extra tip: screenshot the address and the QR code before making a deposit to a casino with any crypto, but most importantly: don't gamble if you can't afford to, gambling will always be a loss

Hello.

I do not understand your reply. You obviously asked the casino by posting:

"Hello, I am interested in playing in your casino, but I am a little hesitant in your assessment. Facing the disputes raised by users, I see that you use words such as payment/wallet service provider . The question is that in Are there other third parties besides you for financial transactions? And when exactly does this person appear in your organizational chart?"

But you did not use the reply button:

Every time you address a concrete member, you should do that because this person is notified about your post. That's all I wanted to say.

I know your questions are not related to the previous conversation. 🙂

more than 35 days ago, I deposited the equivalent of 50$ ETH to ONE OF THE TREE ADRESS FOR DEPOSIT 3 ERC20 TOKEN THAT It belongs to the casino and is under their control regardless of which token is deposited to them. Such an error can be corrected in a few seconds and eventually in a few minutes, and the fact that you have caused me unnecessary harassment for 35 days and want to continue for 35 days does not add anything to you and is a shame, a new crypto casino to solve this problem Asking for a delay of 60 days is really embarrassing and regrettable.

It's likely the payment provider and not the casino who asks for this time to refund it, so your anger is pointed to the wrong place here mister.

I've got no clue what you're on about. the casino supports vpn which they clearly state on their website.

vpn is something good for online privacy overall