MelBet Casino - general discussion (page 3)

Hello,

Thank you for your response.

No, the casino has never provided any detailed information regarding why my case is taking so long. They only keep repeating that the "security team is reviewing the account," but they do not explain what exactly is being checked.

As far as I know, my gameplay has not been mentioned by Melbet or any provider for additional checks. They have not informed me about any game-provider investigation either.

It has already been many days, and I have submitted all genuine documents and even completed their video verification. Still, there is no clarity, no timeline, and no proper explanation from their side.

I would really appreciate it if you could request specific details from the casino about what exactly is pending and why the review is taking this long.

Thank you for your help.

Please raise my complaint to Curaçao Gaming Authority

Hi, thank you for the update.As of now, the casino has not provided any detailed explanation for why my case is taking so long.I also haven’t been informed whether my gameplay is being checked by any game provider.Please guide me on what the next steps are.

They not even replying

Unfortunately, we are unable to raise your complaint to the licensing authority, as only players could do that, actually.

Please wait for the timer on your complaint to finish, and you will be informed about what steps will be taken next.

I understand that you've been waiting for a long time now, but unfortunately we have many complaints our team has to deal with every day, and it is impossible to focus just on one case.