Mega.Bet Casino - general discussion (page 8)

Offcourse! any idea if she will come back this week?

Well, I honestly do not know. I have no idea where she's back or whether she can read through emails daily.

Wowww… my complaint has been closed but while have send a lot of information with evidence. I dont understand it. Did they delete my winnings in the logs or something?

I have send everything again to jana. I completely don’t understand why im marked as fraudulent now. You have my pasport. Bank and creditcard transcations of dec 2025. screenshot ls and movies of the winnings and withdraws. They just didnt pay me out. And closed my account. What else is needed as proof? Im a legit player in over 50 casinos. I never have had a problem like this.

Hello, I understand this is unexpected, but I cannot answer your questions here on the forum. I believe we both see the same information in the complaint. In my opinion, the issue is not what you presented, but rather what has not been provided or what the casino has provided, in contrast.

One way or another, I understand it's a negative outcome.

If there is anything additional needed from my side that you see that is missing please let me know. Im fully transparent…. Im open to show everything

Lets see if jana whill reopen. I have send 50 documents today. Im 100 % legit

I have found what happened. They have send 3 payments of 500 to my creditcard and closed my account. I think they tell/toks jana that i rejected deposits (that im frauding it) but that is offcourse not true. I have send all proof now to jana. Lets wait and see.

My request to reopen the case has been denied. I have send 4 emails to jana yesterday. Also with bank and creditcard transactions etc. No response on those. I hope she has received and can see my emails…

Hey, I understand you seek answers, but in order to be honest with you, there is just me and I do not have the answers nor the solution. The mediators decide based on knowledge and facts that were gathered through the complaint and I do not have that available to the forum.

It is not fair if its judged without have seeing my emails… i tought when i pressed reopen i was able to share information afterwards but it was only 1 message where i didnt refer to the emails i wanted to send…what can i do now🥲

That was exactly what I was saying.

I imagine it may be confusing, but emails are not related to the complaint process this way. The reopen provides a chance to explain everything in the request.

You can send emails afterwards, of course; however, it's the reopen requests where the request itself is explained. You may try again if that option is still there and add a screenshot to support your claim. If another request is no longer available, I fear there is little we can do.

There is no option to reopen. I also didnt know that it could dissapear. If i knew this i would have dropped all the evidence in the complaint. But attillq and jana always asked to send things by email so i did this time also send it by mail😔

I understand what you mean, and yes, that is the standard procedure when a complaint is active and the mediators are gathering evidence. I totally get it; it must be confusing.

Usually, there are two possible reopen requests for each case, and that's it.

Perhaps Jana will respond to the emails anyway; after all, as I understand it, the last request could have been rejected before the email or emails were sent to her. Did I guess correctly, please?

i pressed monday morning reopen and i just said in sure in not fraudelent plz open it (something like that). without knowing i need to prove anything at that moment and without telling jana im going to send emails.

after that i have send jana 4 emails with prove that i won the amount (40 screenshots with wins, withdraws etc. From the mega.bet account. And also my bank screenshots and some transactions. And also my creditcard.

when i did my creditcard i saw that mega.bet booked 3x €500 to my creditcard and closed my account. I think that they send to jana that i declined credricard deposits from my provider while its not. The prove is now sitting in her mailbox, but she closed the case with this text: Dear player, I am sorry but the evidence was strong enough to reject your complaint. If you encounter any issues in the future, do not hesitate to turn to us. Best regards, Jana Casino Guru

im 99% sure she didnt have seen my emails. So if there is any way you can help me or contact her please do it. Its a lot of money where we talk about. And i have never commited any fraud. I cant sleep without a confirmation that she has seen de transactions of my creditcard. Or maybe its about other transactions then im talking about now and not visible in my documentation then please let me know which ones so i can sent the proof.

Well, now I see the problem. Thank you.

The request for reopening should include the specific basis on which it is made. So saying that it's a fraudulent plz reopen cannot really work. Would you in this case go through additional emails? I'm sorry, but this is not how it works.

Besides, Janas's response suggests that the complaint was rejected because of what the casino provided. So here we are again, saying it's fraudulent won't help.

I understand you disagree with the outcome, and it does not mean you did any fraud. The rejecting means that based on what has been proven, we cannot contradict it.

Please take another look at the conversation between Attilla, Jana, and me. At no point did Jana asked me to provide proof regarding my credit card. It was only in the final message that she sent this: "Thank you for reaching out regarding your complaint. After carefully reviewing the evidence provided by the casino, I regret to inform you that I must reject your complaint. The transaction history, coupled with the lack of an identifiable legitimate source for the refund credits, led our internal investigation to classify this activity as fraudulent, resulting in the closure of the account. I sincerely apologize for not being able to assist you further in this matter. Should you experience any issues in the future, please do not hesitate to contact us."

If she had mentioned earlier that this was the issue, I would have provided that information, of course. If she had told me which transaction and date were in question, I would have sent everything over. But now she’s just closing the case, leaving me with no options. I find that unfair; I never knew the issue concerned credit card transactions.

And even if I *did* block credits—did that happen only after they blocked my account and ignored Casino.Guru? Wouldn't my actions have been justified in that case? Assuming I even did it. Why is the complaint being cut off just like that?

I'm sorry, but it's not about me. I'm in no position to reinvestigate any case, especially based solely on what is written in the complaint thread, without access to the rest of the information. For example, your explanations about possibly blocked or not blocked credits won't help; I lack the context, because I'm not involved by any means.

I understand you seek help, disagree, and consider it unfair.

But please understand that I cannot do anything in this situation.