Mega.Bet Casino - general discussion (page 7)

Still nothing from the casino…

Do you still have a hope?

Perhaps you should forget about it, unfortunately.

They are still promoting on websites

Hello can i have your email pls. ? I am in same situation 🤦

gamble1992d@hotmail.com is my email adress

They have finally send the documents to casino guru. @jana could you look into it. Im really curious

In the top right corner you have a timer. 🙂

Jana will surely answer but you have to have in mind this thing. 🙂

almost 9 months passed, i hope this gets resolved…

I believe it will have positive outcome even though I can't promise anything.

Wish you luck with your case. 🍀

Would be nice, did you see the documentation about the transaction which was received from mega.bet?

Unfortunately, no. I’m a forum admin, so I don’t have access to the information that the casino sends by email directly to one of our complaint resolvers.

You’ll need to wait for your resolver to review what the casino sent and assess whether the information and evidence provided are sufficient for our team to make a decision on the case.

But it looks like mega.bet is cleaning everything? Thats why you think it will have a positive outcome?

Of course, I hope the case will have a positive outcome, but I can’t guarantee or promise that.

So I wouldn’t assume that it will be resolved in your favor with 100% certainty. The casino has reopened the complaint and provided our team with some information and evidence.

Now we’ll have to see whether what they provided is sufficient and how our team evaluates it.

Thanks a lot! Yeah i cant wait for the outcome, days are like weeks currently🥲

When a player has been waiting and dealing with something for this long, I can understand the frustration.

Hopefully, we’ll get some useful information soon that we can actually work with, and the whole situation will somehow move toward a resolution.

what will happen if the timer goes to zero and nobody from the forum respnded to. Mega.bet? Its almost

If this happened on our side and the resolver handling your complaint missed the timer, feel free to come back here. I can try to find out what’s going on or notify the resolver that the timer has already expired.

That said, our resolvers usually know when their timers are due to expire and normally get back to players before that happens, so I don’t think you need to worry too much about it.

The timer is at 0…

Could someone pick up the case? Mega.bet is finally responding but there is no answer from the forum…. I hope it will be solved.

Hello, as far as I understand from the complaint, Jana is on vacation. In that case, complaints at this later stage will proceed as soon as she can keep up. I won't lie to you; we have no short-term solution to cover mediators' vacations. Please give Jana more time. 🙏