Malina Casino - general discussion (page 50)

That's even better.

They're shameless! After waiting 14 days for a withdrawal, they send me this.

After three withdrawals, now they're telling me this. It's clear they don't want to pay me that amount of profit because it's so high. It's just excuses and more excuses. I'm going to report them, period. DOES ANYONE KNOW OF A LAWYER WHO HANDLES THESE CASES?

Hello,

This is precisely why such situations need to be documented in the complaint. The way I see it, you have no idea your withdrawals have been "put on hold" for any reason, so I understand the circumstances must have been quite a shock for you.

I'm glad you're determined not to play with the money and give Michal a chance to respond to the casino.

Even though it is frustrating, please hang in there. You're doing great.

I withdrew €1500 two and a half weeks ago, paying out €500 daily. Nothing happened for two weeks, and since Saturday it's been processed and supposedly paid out. However, after four business days, there's still no money in my bank account. What can I do? I'm desperate, chasing after my money for so long, and still nothing in sight. It hasn't arrived in my account despite the transfer supposedly having been initiated.

This payment page only causes payment problems; now it says they have to do an account verification which it says may take 24 hours and I've been waiting for 3 days.

Hello, did I understand correctly that even though the withdrawals are finished from the casino's point of view, your bank account remains untouched?

Well, I would ask your bank whether there are pending incoming transactions and then confront the casino with the resume.

At the same time, I would ask the casino for transfer Ids. How does this sound?

Because if the payouts were truly carried out, the IDs should not be a problem. Do you agree?

I see the game provider has once again been invited to check. Another practice we saw in the past. 🙁

I really empathize with all players caught in this withdrawal trap.

Let's see what else the operator has to say.

Hello, my bank said they don't see anything coming or anything like that, and I asked the casino for documents relating to the alleged transfer, but there was no response. Meanwhile, the supposed payout was a week ago and I have no money in my account; none of the three payouts have arrived.

I urgently need help; I've been waiting for my money for three weeks.

Good luck with this page of scammers, SONS OF BITCHES.

Well, I believe I expressed that this casino pays as it likes. So, if you have not done it yet, submit an official complaint, please. That's, in my opinion, the only way we can confront the operator with all those complaints.

https://de.casino.guru/beschwerden/einreichen 👈

I know this is tough. I know you have been waiting such a long time.

Sadly, I have no better option.

Hello, I have been waiting for 7 days for €1000 that I have withdrawn and are blocked and I still have €4700 in my account, what should I do? I wrote an email, I contacted the online chat, they tell me about verification, but it says that my profile does not need verification. Please help me…

Hi, this casino is sometimes known for paying players late.

Anyway, what you're saying about verification is important now. Did you write to them or did they write to you saying it was necessary? Did they ask you for any specific documents? 

They said I needed verification and after I told them that the verification section doesn't require one, they replied that I had to wait for them to contact me.

Right, that's what I also would do. 🙂

But the thing is, we give casinos 14 days to accomplish this process.

If they won't do it, we can try to assist.

I think they already had to ask for documents when you say you are waiting for your withdrawal for 7 days. 🙂

As we can see that is not the case here. 😕

Hello. I earned around €12,000 without bonuses. After reading all the reviews, I'm worried about payment times, or even non-payment. What can you tell me based on your experience? Do they pay?

Thank you so much

Hi, I understand your concerns about what you've read. I would say that the casino pays players, but the waiting times are sometimes quite long, which is definitely not user friendly. In these cases, it is important to go through verification and, once that is done, not to play with the money and leave it in your player account until you withdraw it. 

We give casinos 14 days to pay out players, and if that does not happen, we will try to help you if you are interested.

I hope this information has been helpful. 

I'm patient and not in a rush, but I just read a thread from a fellow player whose account was suspended. I don't intend to play, as I understand that the delayed payment could be a tactic to get a refund. So, do they actually pay out, even if it's a large amount?

It gives you the idea that you'll be paid 500 euros every 17 days or so, meaning that to collect the full 12,000 you'll be paying yourself for about a year.