Malina Casino - general discussion (page 16)

What country do you reside in?

Italy

I don't know your country's state laws regarding gambling.

Hello.

You need to mind the timer on your complaint, actually.

Our complaint team deals with hundreds of complaints every day, and it is not possible to reply to you every day, you know.

Sorry I didn't know that

No problem at all. That is why every complaint has its own timer, actually. You can see it on the top right corner.😉

The thing is that I'm already going for 2 months because they have set the timer to 0 twice. It is obvious that the casino does not want to cooperate. I don't care about losing the money but they should assign the relevant black points.

Romi help me please let's try to recover at least these 1000 euros

I explained that in the other thread. Hope you mind checking my response regarding the timer 🙏.

I am aware that you are under stress. You in no way have to ask us for such deeds because this is not how the process works. Sadly, this casino has been ignoring the other complaints too, so, technically, it is about whether their approach will change or not. A word of advice: try to relax and find some things to do, because this may take the next couple of weeks, and the outcome is currently very uncertain.

I wish I had better news; I really do.

Yes, clarified thanks Radka

They told me that the withdrawal was confirmed and the money was sent but I have to wait 3-5 business days

Glad to hear it

Once this is done I think no other excuses can come true right? I just have to wait for the money to arrive

Hi, when they accept your withdrawal, do they send you an email saying withdrawal confirmed? And then with which method did you withdraw?

Antonio, did the money arrive on your MasterCard?

I am going to report them to the Spanish authorities because they cannot operate in Spain.

Guys, I just received all 1000 euros

Congratulations. 😉

So, how would you rate the casino now?

If you wish, you can write your user review here.

I have already rated it. A nightmare to withdraw money.

It operates illegally in Spain, does not comply with the rules, allows banned addicted players to play... promoting gambling addiction and evading taxes