Lussurio Casino - general discussion (page 2)

I'm really sorry that this happened to you. I think that if you had found our forum earlier, you would have found plenty of information here about casinos like this, which might have helped you avoid this situation.

In any case, I would try to pursue a refund through the payment provider you used to make the deposit. Explain the situation to them, and they should be able to tell you what options are available.

You could also look into the possibility of a chargeback with your payment provider. However, keep in mind that chargebacks can sometimes have negative consequences, depending on the circumstances.

That said, it’s probably the only realistic way you might be able to recover your money.

Hello Radka, thank you for your reply.

I believe my case follows exactly the pattern you described. I received a large bonus, then accumulated unusually high winnings, and when I tried to withdraw, I was asked to make an additional deposit for verification/withdrawal purposes.

I have not paid the requested verification deposit.

The amounts currently shown are:

SpinCasino: 21,636

X-Casino: 38,656

I can provide screenshots of the balances, the withdrawal/verification requests, and my communication with the casinos.

I will also provide the full URLs of both websites so they can be checked and compared with other known scam websites.

Could you please investigate whether these websites are connected to other known scam casinos and advise me what further evidence you need from me?

Thank you very much for your help.

https://x-casino.click/profile

https://spincasino.life/profile

Can anyone hear me??? I need help

Hello, Im not aware of any reply, but it does not matter; under those circumstances. The help is on its way in the form of a complaint. I can't do much more here on the forum, but if you want to talk about other casinos besides Lussurio, let's do it in another thread. 🙏

The Xcasino is based on its logo part of the scam group discussed in the thread named: "Beware, scam casinos on the rise! Be on the lookout for similar logos - details in this thread👇👇:" 👈

I suggest we stay there. I'm sorry to have such bad news, though. 😐

Hello,

I would like to report an issue with Lussurio Casino regarding my €3,100 withdrawal, which is currently blocked due to an ongoing KYC verification.

I submitted all requested KYC documents on 7 September 2026 at approximately 13:00, including my identification document and the required selfie with the document.

I contacted support to confirm that everything had been received and was informed that the verification should normally take up to 3 working days.

On 10 September, I received an email from the KYC department confirming that my documents had been successfully received and sent for review. I was told that I would be contacted by email once there was an update.

However, my withdrawal is still restricted and I have not received any further information regarding the completion of my verification or the release of my funds.

I fully understand that Lussurio has the right to carry out KYC checks, and I have cooperated with the process by providing all requested documents. My concern is that the verification is taking longer than the timeframe communicated to me, while my €3,100 remains unavailable for withdrawal.

I am asking Casino Guru to help me resolve this issue.

I would like Lussurio Casino to:

Complete my KYC verification as soon as possible, or clearly explain what is still required from me.

Provide a clear explanation for the delay if the verification cannot be completed within the stated timeframe.

Release my €3,100 withdrawal immediately once the KYC verification is completed.

Confirm that there are no additional issues or restrictions preventing the payment of my withdrawal.

I am willing to provide any further information or documentation that is genuinely required for the verification.

I would also appreciate hearing from other Lussurio players who have experienced a similar KYC delay, particularly anyone who had a withdrawal of a similar amount.

Thank you, and I hope Casino Guru can help clarify the situation and get this resolved.

Hello Marada92, welcome to the forum.

I understand the KYC was triggered 4 days ago and has not been finished, which frankly also blocks any possible withdrawal request. It appears there has been a delay. At this point, though, I recommend patience. The usual nature of delays means the casino is busy with other requests, leaving little space to explain the situation to players. As far as I understand, this is still a young casino, and we have no other info on whether some other checks are in motion. Simply put, it's not a positive experience, and I get it.

On the other hand, only the casino can finish its processes to determine whether the KYC was successful and thus the money can be released. For that conclusion, though, the casino very likely needs time, which, and I'm sorry to say this, leads us back to patience.

Shall we get in touch next week to see what has changed, please?

Hi,

thank you for the response - I will keep you updated. For now enjoy your weekend !🙂

Hello everyone,

I would like to share my recent experience with Lussurio Casino and hope that someone from the Casino Guru team might be able to help me.

My case concerns a payout of €2,200 from real money gaming – without a bonus.

My KYC verification has been running for several weeks now. I submitted all the requested documents, and the KYC team confirmed receipt. However, I keep receiving the same message that my documents are "under review."

Live support informed me that a KYC check could take up to 3 business days. Later, I was also repeatedly told that my case had been forwarded to the KYC department again and even prioritized. Despite this, I still haven't received a decision.

I have since filed a formal complaint with Lussurio. Live support recently confirmed that my appeal has been accepted and that further communication can only take place via support email. However, I have not yet received a concrete solution or decision.

Due to the long delay, I have now also reported the matter to the Curaçao Gaming Authority.

I have saved screenshots of the payout, the payout status, all KYC emails, my formal complaint, and the relevant live chat histories.

Has anyone here recently had similar experiences with Lussurio, or can the Casino Guru team tell me what the next sensible step would be in my case?

Thank you.

I've noticed that other players are apparently also experiencing similar problems with Lussurio, especially regarding KYC verification and the resulting blocked payouts.

In my case, however, the verification process has already been going on for several weeks. My documents were submitted in full, and receipt was confirmed by the KYC team. Despite this, I've been receiving virtually identical replies for weeks now, stating that my documents are still under review.

Live support informed me that a KYC check could take up to three business days. My case was also forwarded to the KYC department several times and, according to support, even prioritized. Despite this, I have still not received either a completed verification or a concrete explanation for the delay.

My case concerns a withdrawal of €2,200 from real money play without a bonus. I have since filed a formal complaint with Lussurio and, due to the ongoing delay, have forwarded the matter to the Curaçao Gaming Authority.

Since other players are apparently having similar experiences, I would be very interested to know if Casino Guru is currently aware of several such cases at Lussurio and whether you would recommend that I also file an official complaint with Casino Guru.

Hi mate ,

Literally what you described happened to me. There’s still no response.meanwhile, I started playing again and I lost what I won so for me doesn’t matter if they reply or not , but it’s the warning for other players to be cautious if it comes to this casino

Bro, this is almost exactly the same situation as me. My KYC check has been running for several weeks now, and I keep getting the same answers. My case has supposedly been prioritized multiple times, but nothing has happened yet.

In my case, it's about €2,200, and after your story, I definitely won't gamble that money away again. I have since filed a formal complaint and also forwarded the case to the Curaçao Gaming Authority.

It's crazy that apparently several players have exactly the same problem.

Hello, just as we talked about with the other players, we still consider this casino a young one, at least based on its official review, which means its qualities must be proven by time. As far as I can conclude, the KYC process is not very smooth, and you are welcome to lodge a complaint with Casino Guru. That's precisely the way my colleagues have a chance to take a look at a broader picture.

You said it has taken several weeks, so in my opinion there is no need to wait any longer. The complaint form is right here 👈

Hey there,

I was just wandering whether you would also be interested in lodging a complaint with us. It's an option, and we can look at the details together if you want.

Hello guys ,

Small update on my situation - just received an email that my account was verified and they don’t need any additional documents from my side , anyway, I lost the money as I lost the faith that it will be working the way it should .

have a good day

Hello! Thank you for this update. I'm sorry to see the money gone.

Let me at least wish you a much better day.