Lussurio Casino - general discussion (page 3)

Yes maybe but then blocking us from any contact when we have said we can prove that we dont live in the same household and have different banks adresses and so on is not professional at all. But thank you so much her username is gwalker233 if you need any evidence or anything to make or case stronger i am happy to send anything you need over 🙏 Thanks again jaroslav

Hi i habe recieved an email from yoirselves saying you wong be gping forward with this because she has done a chargeback she hasnt done a chargeback so if this scammy casino has said this its more lies

I understand why that email is confusing if your girlfriend hasn’t requested a chargeback. We shouldn’t assume the casino supplied that information without knowing what the decision was based on.

She should reply directly to the complaint team’s email, clarify that she hasn’t initiated a chargeback, and ask them to explain the basis for that conclusion. If her complaint has already been closed, she can request reopening and explain the disputed information.

You’re welcome to keep sharing updates here, but she needs to clarify this herself with the team handling her submission. Please keep any bank records or personal documents out of the public thread.