Lussurio Casino - general discussion

If you want to discuss anything related to Lussurio Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

That's insane! If you play with a bonus, you have to wager the amount 60 times. But you can only withdraw it 5 times. Such a bonus makes absolutely no sense. No thanks.

At least those conditions are announced before player decides to take it... 😀 Or at least I hope so.

Thanks for the notice. On our website I spot a bonus with 30x wagering; it could be a different one... but I'm generally not a fan of bonuses at all.

Lussurio15.com ? This is a scam site?

Hey, I checked it in our database and as I can see casino is not a scam.

Why you asking? Is there some problem?

They're asking for

This before withdrawal of funds . I haven't ever encountered a casino that charges me for verification. The website as I previously said is lussurio15.com. I just wanted to see if anyone else is dealing with this or have any issues .

Hmm, based on the screenshot, I can see that the casino is asking you to make a $70 deposit. That would also raise a red flag for me because it is not normal.

Usually, it is common to make a small minimum deposit to verify your payment method, not to complete account verification.

So in your case, I would recommend opening a complaint on our website. I definitely would not deposit anything into the casino for now, and we will see how the situation develops.

Do you agree?

Dear Player,

Thank you for your message.

Please be aware that the website lussurio15.com is in no way affiliated with Lussurio Casino. Our official website is lussurio.com. We never charge any fees for verification - it is always a free and standard procedure.

Please do not send any money to the website lussurio15.com, as this appears to be fraudulent activity. If you have already transferred funds there, we strongly recommend contacting your bank or payment system's support team immediately.

We also strongly advise always checking the website address carefully and only accessing casinos through trusted sources such as Casino Guru - never through suspicious or unknown links.

Stay safe and vigilant!

Best regards,

Lussurio Casino.

Dear Casino, Thank you very much for reaching out and explaining the context.

Lussurio15, this is a scam site?

Yeah Lussurio15 is a scam site.

Thank you for your reply. I noticed that in another discussion you said Lussurio15 was not a scam, but now you say it is. Could you please explain what has changed? Is there any new evidence or player complaints that led you to this conclusion?

Hello, I understand why you ask, but I believe the most important fact remains the same. Scam casinos are designed to collect verification fees, so based on the screenshot provided, that's one of the best warning lights. It's imperative to distinguish between the original Lussurio Casino and fake copies, for example.

this is the original: https://casino.guru/lussurio-casino-review 👈

Please keep in mind the message from the official casino representative:

"Please be aware that the website lussurio15.com is in no way affiliated with Lussurio Casino. Our official website is lussurio.com. We never charge any fees for verification - it is always a free and standard procedure."

I have been a player for a very long time and have played in many casinos. Some you immediately understand that it is a scam.. this took me a while to realize.. I will not talk about the insufficient performance.. but I will talk about the fact that at some point after winning a very small amount and requesting a withdrawal, four days passed. When I asked them why this delay. They had closed my account.. and they even told me that I had requested it. When I asked to see when and how I requested it, they told me that they do not give such information.. I told them that I would file a complaint against them and that fortunately I already had a photo. and in three minutes the money was in.

Now regarding the bonuses.. I have three bonuses that no one opens and their games out of 10 open one. When I also discussed this with them, their answer was always that I don't understand what you want to say and they had been getting this all the time..

Of course it's a scam.

Hi, I can see that you’ve had quite a turbulent period with this casino. Just to clarify and make sure I understood everything correctly: the withdrawal you made at the casino did arrive in your account, correct? So you did receive the money?

I can also see that they closed your account, and you’re saying that you never asked them to do so, while they claim that you did. If you had a zero balance, then it’s generally okay for a casino to close your account, as they can do so without necessarily having to notify you in advance. Of course, it’s always better to know why they decided to do it. Some casinos simply don’t want to continue providing their services to certain players, so they may decide to close their accounts.

I’d just like to know how the situation actually stands and whether I understood everything correctly.

As for the bonuses, I can also see that they haven’t been particularly helpful in your case. Still, I hope the situation can somehow be resolved. If it can’t, I’d probably move on from this casino and stop playing there.

When I requested a withdrawal, they automatically closed my account... And luckily they had a photo I sent them, regarding the free spins bonus, none of it opens, so their advertising that they have a free spins bonus makes no sense.

Jj

So, based on what you’re saying, you haven’t actually received the money, correct? And they closed your account on the basis of their claim that you requested it to be closed.

If that’s not the case and you’ve essentially lost the money because of this situation, I would recommend opening a complaint with us. I think that would probably be the most sensible thing to do.

Very unfortunately i fell in the trap. First i won about 10.000 eu after a deposit of 50. I couldnt withdraw and support said i need to make another deposit of 140 Eu in order to be able to withdraw such a big amount. All the amounts i tried to withdraw before the contact with support were deducted from my credit, never returned or cashed out. Stupid me i did the deposit op 150 eu, won some more. Withdrawl was not possible. Support said then that due to taxes (BELASTING in Netherlands) i must do another 300 eu deposit. didnt do that of course! How can i at least get my money back from this scammers? so not what i "won"but what i deposited?