Nora19
1 hour ago
That changes the situation: they have now confirmed that the remaining funds were voided, rather than simply leaving you unable to withdraw them. I understand why their refusal to explain or support that decision is upsetting.
Please add this latest response to your existing complaint, ideally with the chat transcript or screenshot. It is relevant to the team’s assessment of the €6,700 and the VPN allegation you dispute.
Even if the casino doesn’t disclose its security records directly to you, that doesn’t make the allegation proven. Our Complaints Team would need to assess any evidence provided before reaching a conclusion. For now, let’s give them time to review your submission.
