Luckygem Casino - general discussion (page 2)

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Anything related to Luckygem Casino, maybe?

Hi,

How can I file a complaint?

Hello so I am quite pissed. I managed to win 1K last week. I had to lay out in small amounts? (Already weird but okay) did 250EUR and 500EUR then I was only allowed to do 1 transaction at the time. Okay.. then my lowest withdrawal got proceeded within an hour. 500EUR got cancelled. Oh okay.. then withdraw another 250EUR and asked for my withdrawal everyday asking to have it processed and it was still in process throughout the whole week, while my first withdrawal was processed almost instantly. KYC verified, no weird stuff in the account nothing. After asking everyday and the same default response I did cancel it yesterday or day before. Lost the rest of the money (which was probably the goal of letting me wait a week long which is disgusting) and now everything is gone.

And I am not the only one with this issue its all over Trustpilot people cancelling withdrawals after a while and losing it becaude their second or third withdrawal never gets processed

And on my review is now being said that oh we pay out, and oh you played it away yourself. No you shouldve made sure that the withdrawal was proceeded in max 48 hours. And not waiting till the customer cancels it a week or longer after the withdrawal request being made where the player is tempted to cancel it!

Hello and welcome to the forum. I understand you went through delayed payments, which resulted in losing the rest of the balance. I get it's not an experience one would accept with ease; the way you describe that, though, the casino occasionally paid the portion, so losing the money, no matter how hard this is going to be, pretty much closes the way to investigate whether the casino would eventually pay the rest. When complications arise, the casino must first try to resolve them on their own and only if they fail to do so within the 14 full days and the money is still in the account, can we act.

It’s just that the casino could always say they were going to pay but the player lost the money himself. I'm sorry for what you have been through.

I created an account at a fraudulent casino, deposited money, and was successfully verified. After two days, I was informed that I supposedly had another account. Consequently, all my money was deleted and my account was blocked. I requested proof, which was refused, and I never received back the money I had won or deposited. I swear I only have this one account, which can be verified via IP address.

Despite this, my account is blocked, over €1200 is gone, and I have nothing, no proof or evidence of what this alleged second account is supposed to be.

Curiously mysterious

Hi, was it at this casino, the one you’re posting under, where you had the issue with alleged multiple accounts?

If you’re sure you never had another account there and, as far as you know, nobody from your household, a friend, or anyone else used the same internet connection or device to play there, then you may want to submit a complaint with us.

Our team can then look into the situation and try to assist you with the case.

What do you think?

Hello, I made a withdrawal of €450 on August 12th and it's been 7 days since I received it. I've read that you have to wait a maximum of 14 days. I wanted to ask if the withdrawal isn't processed within those 14 days (I've already verified everything correctly), what should I do, or how could you help me? Thank you.

Did you get paid? How long did it take?

Hi, if the casino still hasn’t paid you by the time the 14-day period has passed, you can submit a complaint with us and our team will try to help.

Of course, I’d much rather see the casino simply process your withdrawal without us needing to get involved. Since you’re already verified, it may just be a matter of time.

That said, have you asked the casino why you’ve already been waiting for about a week? Did they give you any specific explanation for the delay?

I'm at a loss too, but I also have concerns about this casino, LUCKYGEMS.COM. I requested a withdrawal of €280 on September 16, 2026.

Although the casino's terms and conditions state that payouts are processed within 48 hours, I was told that payouts are based on levels, which I assume is fraud.

After several emails I wrote, I always received the following feedback:

It was stated that no time can be predicted, as it is currently in a holding pattern.

What am I supposed to make of this? I would like to ask you to help me with this matter.

Hello, to be honest, I'm not familiar with the casino and could open its website. I understand you expect a withdrawal, but some casinos have stated in their rules what limits are available based on level or other factors. That's a really popular approach even among decent operators. Is this what you meant, please?

But just as I said, I could not access a casino with such a name, and I could not see their terms.

Would you please share the casino's full url and the precise explanation you got regarding the withdrawal, please? Just to rule out misinterpretation, of course. Thank you.

Of course ,

luckygem5.com

Please refer to the Payment Policy category, which states that payouts will be processed within 48 hours.

When I contacted support to be sure, I was told that payouts depend on your level status. I understood this to mean that those with higher levels are processed before me, and I have to wait in a queue. The waiting time isn't visible, which I believe is fraud, as this shouldn't be the case. The fraudulent aspect is that the payment guidelines state 48 hours, but when it comes to the payout, an unspecified time is added.

Thank you. Frankly, I'm familiar with this casino review. Unlicensed small or medium casino with mostly unfair rules.

Anyway, every terms and conditions also include information about possible changes in unexpected situations for example. That pretty much covers the situation when the transaction cannot be carried out immediately for various purposes, starting with quite normal verification or still probable delay in services.

Maybe the waiting time is not visible because there are many more in the queue and no one wants to promise anything without certainty. From my side, given the circumstances, I consider it more positive than rather directly unfair behavior; it seems like a delay.

Hello, it's very annoying when you read that the payout will be processed within 48 hours and then, when you ask support, they tell you that no timeframe can be given. I received mine within one to two weeks. Of course, I also threatened them with a complaint to the media, saying I would portray them as fraudsters. I don't know if that was a factor in me getting my money so quickly, but ultimately I received the full amount.

Hello! I'm glad you have the full amount and I appreciate your willingness to share. I get it was an annoying experience, but I wouldn't personally threaten anyone. 😁

Well, I guess the result matters, of course.

Last Wednesday i made the mistake to sign up to luckygem casino.

I deposited 200 euro and took the 300% bonus.

I got lucky and won and made the wager of 21000 euros.so far so good.

I provided every document known to mankind and managed to make 3 withdrawals of 500 each.

My remaining balance was 6700 euros.

Today all of a sudden the account was closed because they said i used vpn.

The fun part is that they are so dum dum and know they are scammers because not only i did not use such thing but before today i did not even know what it was.i searched it after what happened today....

My country is allowed and the games played properly so there was no need even if i knew what it was or possesed such application.

I saw same case in this casino as i read the reviews so it must a regular practice by these casino(help me god).

I challenged the casino to provide me proof of the accusation but the just closed the chat and ghosted me.

For the love of god how is this casino not blacklisted????

Any help would be much appreciated

Having your account closed with €6,700 remaining, after completing verification and making three withdrawal requests, is understandably upsetting, especially when you deny using a VPN and support won’t explain the accusation.

Did those three €500 withdrawals actually reach your bank account, or were they only requested? Also, did the casino explicitly say it was confiscating the remaining balance, or only that your account was closed?

Your complaint is already awaiting review, so our team will assess the situation and contact you if they need more information. The VPN allegation needs supporting evidence; we can’t establish from the forum alone what triggered it.

As for blacklisting, that decision requires an assessment of the available evidence and the casino’s conduct. Similar reports are concerning, but they don’t automatically establish what happened in your case.

Please keep us updated if the casino provides a clearer explanation or changes its decision.

Hello!!thank you in advance for your concern..

The three withdrawals actually were credited in my bank account.

They said they closed my account but nothing about confiscating my funds.

But I can't have access to my account so how can I make a withdraw?

Finally I think that because I managed to win with my first deposit somehow they did not like it and made an excuse to close the account.

But honestly it was the most absurd excuse because I never never once have used VPN.there is no need.my country is allowed and the games work just fine.there is literally no point to use VPN.

Please provide me with your help because the feeling of being cheated in a casino is very frustrating!!!

The player and the casino have one understanding..I put money and if I lose ok the casino gets the money..

But it should work the other way!!!

It is very low quality to treat players like that because they just had the luck to win!!!!it's a casino!!!that is the point of it's existence!!!

That clarifies an important point: you received the €1,500, but the remaining €6,700 is inaccessible, and the casino hasn’t told you whether it intends to pay it.

You don’t necessarily need access to the account for the casino to arrange payment manually. They should explain how your remaining balance will be handled rather than leaving you unable to request a withdrawal.

Since support has already stopped responding and your complaint is awaiting review, let’s allow the Complaints Team to assess the closure and the disputed VPN allegation. We can’t yet establish why the casino made that decision, but your concern about the unpaid balance is understandable.

Did the closure message mention any next steps for receiving your money, or did it simply state that the account was closed?

Hello.i talked to support and told me that my funds are voided and they do not need to provide any proof!!!!!