LuckyDreams Casino - general discussion

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Hello

Be carefull this Casino its horrible

i try cashout 57€

yesterday with freespins gift wins and waggering ,after i have 57€

i want cash out but Lucky dremams cancel the casino need proof of Bank from.September

But why? i havent make deposit yesterday.

This casino try all to not Cashout wins

2 day ago, i win in Rocketplay casino

My cashout was 30min at my mifinity account Thats Great

But lucky Dreams its Shit Casino

Be Carefull

Hi there,

I think that you missed the current casino rating, am I correct? I'll help you with that 2,5 points out of 10 - more details here. 🙁

Well, you should be more cautious next time you chose a casino to play in, I dare to say.

Would like to explain why the casino asked you to provide a statement from September, but sadly I didn't get it either.

Have you asked the casino for a reason?

Honestly, I would provide that statement, do my best to withdraw the whole balance, and then I would go to a decent DE-licensed casino instead.

I hope you'll be able to collect the winnings🤞, but if you struggle, let us know.

We should consider a complaint. If you want to be prepared, learn more about the whole complaint process here.

Hello Radka

they said they need it as proof

Although I have explained to the casino that the old account has been cancelled

when I asked why you needed my old bank statements to pay out my myfinity account

I was told that they needed it for security reasons

I should write to my old bank, they should send me excerpts from September, how ridiculous

I have to wait 1-2 weeks until my old bank sends me the statements and only then do I get my €57 profit?

Such a stupid casino

The first time I won hundreds of euros wanted to cash it out

back and forth to my bank screenshot they always found a problem until i gambled away my profit again as frustration

At Lucky Dreams I have now deleted my account

a very complicated casino

A few days ago I won at Rocketplay Casino

I made a withdrawal to myfinity account and after 30 minutes the money was in my account

without a lot of problems, without complications.

Hello,

If I were you, I would probably sacrifice those €57 too, not worth dealing with such a casino anymore. Thank you for sharing your story though, I hope that in the future, it will help other players to make good decisions and stay away.

Have you already found a replacement or maybe you're taking a break?

Hello dear Radka

Thanks for your answer

As I said, I'm currently playing

Rocket play casino

my payout was transferred to my myfinity account after about 30 minutes and there were no difficulties

No problem

A withdrawal without problems

N1bet Casino was also great

No problems here either

rocket play

And N1bet Casino after verification

payouts no problems👍👍👍👍

In this case, you may consider writing your experiences in the Rocket Play Casino thread instead😉.

Have a great Sunday!

I had no problems withdrawing

Which payment option would you recommend to fellow players from Germany? 👌

any know Lucky Dreams casino?? I done wagering and kept played won up to 5k and made withdrawal after gone through verification things for ages, then nearly 24hrs later my withdrawal been rejected and informed me that I bet over betting limit while on bonus..

The things is all casino online I’d been playing CAPPED bet limit and restricted ineligible games while BONUS, it’s like when you changed bet $ to amount that over bonus betting limit games will stop and pop up on screen show that you’re off bet limit..

that’s good for sometimes you make mistakes accidentally bet . I believe happened with everyone before too sometimes betting changed by accident and take a while to realize.

yeah back to Lucky Dreams casino. I played during wagering i did high bet $10 sometimes but not all times because I didn’t know there’s bet limit, just knew afterwards after my withdrawal been rejected that Bet Limit wagering is $8 .

I was playing like No idea until done wagering and still kept playing for a big while until my balance $5000 that I won, I was happy processing withdrawal, I followed the step and done verification and informed by customer support that money should be in my account within 24hrs. And 24hrs later withdrawal Rejected.

Lucky Dream just not pay me , not even what I won after wagering thing done also I won 2 times major jackpot around 2.5k after done wagering long ago too not been pay.

if anyone have suggestions to me please?

Hello.

Allow me to quote from our Fair Gambling Codex first:

The maximum bet rule is an industry standard in online gambling used by casinos to protect themselves against bonus abusers. Therefore, casinos feel confident about using this rule and checking the betting history of players who have played with a bonus and asked for a withdrawal.

Most casinos don't technologically enforce their max bet rules. This means that the players are able to place bets higher than they are allowed to according to the Bonus T&Cs, so they have to carefully watch their bet sizes themselves.

I'm sorry to say that but this is how it usually works.

Our position hoever says:

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Thus I hope we will help you out with the complaint if that is possible!

I requested full bet history and got it , I checked I did rise net when I thought waging done , I accepted my wrong. But if really look into my bet history Not look like someone abused bonus at all, even if check back on my history since I played casino.

I can send you copies of bet history if you like?

but now I’m sending you last 2pages of my last played which is done wagering n passed that point long time ……

you can see that I was bet normal but just only moved around betting up n down until I put bet up by accident realizing when got free spin and it was good payout so I kept that bet because wagering done long time ago anyway.

If you can see i won on ElvisFrog that last page it’s last game I played and got Nothing to do with bonus things , casino must pay me out on that at least you knew what I mean.

its right that lucky Dreams not restricted or Cap on amount betting on bonus, but it doesn’t mean they can let’s players keeping player without any knowledge that they will end up nothing absolutely nothing because casino will not pay them whatsoever.

Hi!

I'm glad you managed to get the history, make sure to send it to Nick, please.

I do not need that - thank you, yet it is crucial for the complaint, speaking of wich, let's now see what comes next.

As stated, the Complaint Team judges such cases individually - so should the casino.

I’d been waiting for nick to reply about my case many days now. Can you please check on my complaint please?

Thank you appreciated.

I see that Nick has asked you to forward the evidence to his email address. I assume you did so, so we will have to wait and see how the situation develops. 

Is it possible to update us further please ? 

Yes. Thank you jaro.

You're welcome, and I hope everything can be sorted out fairly. Fingers crossed. 🤞🤞

This Casino do not payout winnings, I just filed complain here at Casino Guru, hopefully they can help me out.

Hello.

I tried to find more clues in your complaint and I must admit it sounds like a horror to me. 🙁

At this point, please inform Petronela further. It is your turn now.

I really wonder whether there is a reasonable explanation for those obstacles. Share some details even here on the forum if you don't mind.

luckyDream is really bad.. Not pay my winnings $5k too.