LuckyAnon Casino - general discussion (page 5)

Not every casino (and I won't speculate about the reason) implements direct blocks; that happens.

Because there is no reasons and you do not know them. Oh i know. To block users who won, and do compensate for those who lost.

I'm sorry, but I really do not get what you intended to say. In any case, Kubo is trying to get you at least something. Hopefully it will work.

The player created multiple accounts to claim the welcome bonus multiple times, which is a direct violation of our Terms of Service.

The player deposited 0.38620560 LTC from wallet ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 1ff63946528b2cc4f806d6f7abb4bceabf9ffd33a692bd8c076ab031589e065b. The player claimed the welcome bonus and played Big Bass Halloween 3 and Big Bass Amazon Xtreme.

The player also used another account to claim the welcome bonus. The player deposited 0.48379906 LTC from the same wallet used to deposit LTC for his other account (ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj) with transaction hash 96b8df40a46094d803cb8a9bc84c9e5776d11ffe8a3d4431a19bc32ffc928703 and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).

There is also a third account that deposited 0.46608664 LTC from wallet ltc1qedc25x8havsj0pzauu6ze7duuv9dxpzs42udj6 — a wallet that transacted directly with the shared deposit wallet above, sending 0.83658673 LTC to ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 085c3083a6ee55d83a87635eb0d107370a1c2d9301402dcd11c63843db74fe86. This account also claimed the welcome bonus and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).

The user claims that he only holds one account; this evidence proves indisputably the contrary.

Once the player had been notified of this fraud, he stated that (a) he did not claim a bonus — which is factually incorrect, as all three accounts claimed the welcome bonus; and (b) that it was not his account but that he had funded a friend's — which is itself a violation of our Terms of Service.

Section 3.4: "You are permitted to have only one LuckyAnon Account. If you attempt to open more than one LuckyAnon Account, any and all such accounts may be blocked, suspended or closed, and any funds, bonuses, and winnings in those accounts may be frozen, deducted, or forfeited. We may determine account linkage by any means available to us." Section 4.1 further requires that "You participate in LuckyAnon games on your own behalf and not on behalf of any other person."

His accounts have been permanently restricted.

The player created multiple accounts to claim the welcome bonus multiple times, which is a direct violation of our Terms of Service.

The player deposited 0.38620560 LTC from wallet ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 1ff63946528b2cc4f806d6f7abb4bceabf9ffd33a692bd8c076ab031589e065b. The player claimed the welcome bonus and played Big Bass Halloween 3 and Big Bass Amazon Xtreme.

The player also used another account to claim the welcome bonus. The player deposited 0.48379906 LTC from the same wallet used to deposit LTC for his other account (ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj) with transaction hash 96b8df40a46094d803cb8a9bc84c9e5776d11ffe8a3d4431a19bc32ffc928703 and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).

There is also a third account that deposited 0.46608664 LTC from wallet ltc1qedc25x8havsj0pzauu6ze7duuv9dxpzs42udj6 — a wallet that transacted directly with the shared deposit wallet above, sending 0.83658673 LTC to ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 085c3083a6ee55d83a87635eb0d107370a1c2d9301402dcd11c63843db74fe86. This account also claimed the welcome bonus and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).

The user claims that he only holds one account; this evidence proves indisputably the contrary.

Once the player had been notified of this fraud, he stated that (a) he did not claim a bonus — which is factually incorrect, as all three accounts claimed the welcome bonus; and (b) that it was not his account but that he had funded a friend's — which is itself a violation of our Terms of Service.

Section 3.4: "You are permitted to have only one LuckyAnon Account. If you attempt to open more than one LuckyAnon Account, any and all such accounts may be blocked, suspended or closed, and any funds, bonuses, and winnings in those accounts may be frozen, deducted, or forfeited. We may determine account linkage by any means available to us." Section 4.1 further requires that "You participate in LuckyAnon games on your own behalf and not on behalf of any other person."

His accounts have been permanently restricted.

They just decided to ban me on their discord because they know they’re in the wrong by allowing my deposits and game play to go through even after banning my friend who said was linked to my wallet.

This is related the the above comment.

Send my winnings or my deposit back then

Please open an official dispute here on casino guru.

I’m here to express my outrage regarding the Lucky Anon platform. The platform took six of my deposits in ETH, and I lost them. I then deposited again and received a bonus of 12,500 USD—so far, so good. I requested a withdrawal, but it remained pending. The next day, the funds were returned to my account. I contacted them via chat, and they told me to reach out via email—okay. The platform’s response via email was:

"You’ve been banned because the system detected that you have multiple accounts on the same platform," even though I’d only registered once there. I wasn’t familiar with this platform, since I’m a VIP at Gamdom, Blaze, Betfury, and others; it simply decided to block my withdrawal and my account without me having done anything wrong, I’m filing a lawsuit to recover my balance that’s there. Be careful—there are many complaints about this platform for the same reason. Check Trustpilot, and you’ll see that these are the same complaints from users, so you can see that the problem isn’t us—it’s the platform. When we win, they don’t pay out and make up excuses. Be careful with them.

Hello, so you're saying that you never had an account here and that the casino incorrectly confiscated your money, right?

If that's the case, I think the best thing would be to let our team look into it and investigate the whole situation. That our team will do as I saw you already opened complaint.

I hope we'll be able to reach a fair resolution and that everything will be properly explained.

Good morning. No, I’ve never had an account on that platform—unless it operates under a different name in Brazil—but I signed up last week, made six deposits, and won on the last one. and this platform blocked my balance and the games, but not the deposit—if I deposit, it accepts it. To me, this is totally wrong; if you’re blocked, it shouldn’t even accept a deposit, right? Thanks for your help; I hope they at least pay out what I won.

It is definitely strange if the only thing they have left available is depositing.

Let's wait and see what our team finds out and what can be done in this situation.

Good luck.🍀

Thanks, just one more question: when the platform is legitimate, it doesn't let you open a second account, right? Or it tells you that an account already exists with that email address—so that's another serious mistake they've made.

I always find it interesting to see how different players have different experiences with the same casino. Some focus more on bonuses, while others care about payments, support, and game selection. Reading real user feedback is probably the best way to understand a platform before trying it.

Well, if you tried to register using the same details, theoretically the system shouldn’t allow you to do so. However, if registration only requires things like an email address and phone number and you use different ones, then it’s quite possible that you could create another account.

It definitely wouldn’t be the first time a player has created multiple accounts simply because they forgot they already had one there from before. So in many cases, it can happen, and players need to be careful about it.

If you suspect that you might already have an account at the casino, it’s always better to contact the casino first and try to find out rather than create a new account, play, win, and only discover the issue during verification. That’s usually when the casino finds out that a player has another account.

But you can check—I've never had an account there; I didn't even know that platform existed. Plus, they're sending me bonuses—if I'd done something wrong, I'd already be blocked. The cashback bonuses are coming in as usual, and I'm getting messages telling me to play with the bonuses, too.

Hey, I think we all understand what you are saying, and the complaint thread is exactly the place where those things will be considered. Here on the forum, we see that you are convinced that nothing against the rules happened on your side, while at the same time the casino may view the situation differently.

Everything in between needs to be investigated and clarified.

In my opinion, it's vital not to consider a bonus offer or previously made withdrawals as a guarantee for future actions; that's not so simple. Also, with multiple accounts, the idea is that once the rules clearly state what is forbidden, it's up to the player not to cross them. Can feel how it differs from "when the platform is legitimate, it doesn't let you open a second account, right? Or it tells you that an account already exists with that email address—so that's another serious mistake they've made."

So, please be patient and let the complaint resolve those circumstances based on both sides' perspectives.

All right, I'll let you guys work on this; I'm here to answer any questions you might have. Thanks.