Lucky Hippo Casino - general discussion

If you want to discuss anything related to Lucky Hippo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I don't think it's at the complaint level yet for me, but, I made my withdrawal request on the 6. They updated it and took the sticky bonus from the withdrawal, even after I won over 1k more than necessary for the max withdrawal. Today, the 12, my withdrawal shows as processed. I look to see if my BTC address is showing anything sent today, nope. Come to find out, customer service claims the processed status doesn't mean it's processed but processing. Yes, I mentioned the difference between the two words but nothing was accomplished. Make it make sense, please! I know, it's a gamble using a casino that isn't licenced but... Is this a practice anyone's seen before?

Hello RaeMRae84,

I see your point and I think it would make much more sense if they stick to the pending - in progress - completed. I can't comment on behalf of the casino, but let's just say that the chat operator can hardly do anything with it, so he/she simply stuck to the one reply.

Taking the casino's point of view, the payment is processed by means that the casino no longer deals with it directly and only waits for the 3rd party feedback.

Well, not the best way, I say.

Scammers they chabge the rules after u ckear a bonus why cant i upload my screen shot here fix ya site

Hey there,

So, you took a bonus, and what happened next, please?

To the upload:

How exactly did you try to upload the screenshot and what size is that? I'd like to check the function.

this proves my wagering amount was done now they are claiming i must play anthor 2k play throught ?

Hello and thank you for the screenshot. I see you have already submitted the complaint, well done. Can I kindly ask you to send this screenshot and possibly any other further proves of communication to Tomas? Thank you

They sent me this after i wager and tryed cashing out they now are not paying me and im.leaving there casino they fruads they change the rules after u clear a bonus i spent 4 hours on

Hello,

I wonder why the cashier shows the withdrawal balance then...

Still, Magda made a good point. Kindly present all to Tomas via your complaint (just click/tap here to do so), this is the forum after all, not the complaint's main discussion.

We shall see what will happen then.

Cos rule 25 say australians asians and europeans must wager double the bonus

I can see that the complaint is closed because you had asked for it. Well, better luck next time, I guess.🤞

yes tech the rule was in there term and condtions

Thank you for the notice. Sorry you had to learn it this way though.

What do you plan for now? Another casino or are you staying?

my withdrawal which was requested on the 7th of october is still pending for evaluation. I requested $500 withdrawal but due to "sticky bonus" they said the only thing left would be $421.24. So on the 17th of oct. i requested the same amount they told me and until now still did not hear anything from them. I used bitcoin foe deposit it should only take maybe at least 24 hours to withdraw bit it has been 9 days already and nothing yet. What i hate most is for them not giving me any updates

I guess in such a situation, one just has to wait. I hate to say that, believe me. Luckily, you've managed to submit the complaint, hence our Team will do their best to help you out. 🙏

With the $35 no deposit bonus, you now have $3646.40.

Can I withdraw the entire amount? ? ?

I doubt, these no deposit bonus tend to have a max withdrawal allowed (which also tends to be really low), sometimes they also require a real cash deposit before a withdrawal is allowed. You can find these terms in the specific bonus rules or ask support.

Also, be careful with the things you share, your screenshot shows sensitive information about your casino account and I would recommend you to delete that screenshot or edit to hide your name and account ID

You'll never make a mistake by reaching out to the casino's chat operator. It should also be the easiest way to confirm the balance.

Have you tried?

Give us an update 🙏

I was told that the maximum withdrawal amount was $150.

I was also told that I needed to deposit $25 first.

I wonder if the difference is big and I can't deposit and withdraw money? ? ?

That's sad but it was to be expected, that's how no deposit bonuses tend to work, the good thing it is free money, so you didn't lose own funds.

I don't fully understand your question, you mean just making a deposit and then requesting a withdrawal? If this is it, no, you can't, you have to wager/play with every deposit you make, you deposit 25, you have to wager at least 25 (or more depending on the rollover requirements the casino imposes on each clean deposit)