Lucky Fox Casino - general discussion (page 2)

If the casino proceeded to downgrade your VIP level and block your account, it's to be expected, although not pleasant, that even the VIP manager won't contact you. I don't know why that is and it would be much easier if we knew why it happened and what strikes me is that they already paid you some money and then what we are talking about happened. 

I hope there will be some reasonable explanation.

I'm put off every day and in the chat it seems like there are only flimsy excuses. And I'm supposed to wait.

I'm afraid that they simply don't want to or can't pay out!

The casino has a license.....so you also have obligations.

To me it looks like this is all an artificial delaying tactic that other casinos also do.

I know it seems like an unnecessary prolongation but I'm going to be patient. You've won a nice sum and if you have to get it all, waiting probably won't be so bad at all. You have an open complaint and we will try to find out what happened and we will contact the casino when we get everything we need from you.

So let's try to keep a cool head, because if you keep bombarding them with questions, even though I understand why you're doing it, it's possible they'll keep giving you the same answers. 

Let's wait and see where this whole situation goes.

Thanks.

The VIP manager called today and said he was on vacation.....

But as soon as I ask further questions, I don't get any answers.

Sure, at least you got an answer. See if he gets to you and tries to resolve the situation with you or not. 

Time will tell.

Hello ,

Another 3 days have passed and nothing has happened.

This is purely a delaying tactic.

If you want to do something you could too.

Or you would get correct information about where the problem is.

I guess if the casino and VIP manager don't want to answer, they won't do so. 

What will be important now is to wait for Nick as I saw that you asked about your betting history, the bonus you played with and also the communication between you and the casino. 

I believe that if this is checked, then the casino will be contacted soon from our side.

Unfortunately, the casino may not be cooperative.

Maybe I have to take legal action.

I just want to say that I hope it won't get that far. But I have to admit it does not look very optimistic.

Well, let's wait for the final verdict...

I don't think there's any point in waiting anymore. The casino isn't responding or keeps putting me off.

I will get the licensing authority on board starting tomorrow.

It makes sense. Although I am aware that it is not very helpful to you, however, the casino will probably lose points for ignoring the complaint, and hopefully other players will take notice.

However, this is simply the worst situation for the player who is in need.

I filed a complaint with the licensing authority yesterday and also wrote this to the casino.

If the payments are not recorded I will get a lawyer involved.

Today a message came from the casino:

Hello....

"I am pleased to be able to help you today.

Regarding your withdrawal problems, we would like to inform you that you have reached the monthly withdrawal limit. The monthly withdrawal limit is 10,000 euros."

I received the last payout on February 12, 2025 for 2,645 euros, which does not correspond to the weekly payout limit of 5,000 euros and certainly not to the monthly payout limit of 10,000 euros.

Nothing is happening in the payout process either.

That's all very weird and I perfectly understand such an approach is hardly acceptable...

The term "stupid excuse" is at hand, if you ask me.

Yes, I see it that way too!

I just don't understand how Dama can issue these presumably white labels.

These practices ruin the reputation of all online casinos, especially that of the Dama Group.

Good day to you!

It makes sense; I guess white label is not the same as "under the same management." or "adhering to the same standards."

An international and well-established company surely possesses strategic experts to cover the side effects. Yet from the regular player's perspective—you said that well. 🙂