Lottomart Casino - general discussion

If you want to discuss anything related to Lottomart Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The most disgraceful site I have ever played!!!!!

This site should be avoided at all cost.......

Obvious rigging occurs on every deposit...

Disgusting

The official rating is quite low and there are no user ratings, what do they do to your deposits? They charge unknown fees? Not credit the deposit to your account or delay it?

Right! Thank you for the addition, which I think is more than appropriate. I think it's always good to check some relevant information about a casino before a player decides to play there. Let's see what alisontucker2011 tells us.

Anyway, do you have similar bad experience with this casino ?

Hi, what is your experience with this casino ? What was the specific problem ?

This is mainly to let other players know what are the problems with this casino. I saw that the casino has a low safety index. I guess you didn't see it before you went there to play. There are no user reviews, so it's hard for me to advise you in the context of this, but based on the safety index, it's not a casino I'd recommend. I'm interested in your experience so far. Could you provide us with more information ?

Hi Alison,

I'm sorry to hear you haven't had a great time at Lottomart, I can assure you we're not rigging the games. We are are licensed in the UK and Gibraltar and our games are fully tested and audited. Please feel free to get in touch with our support team (available 24/7) and they will review your gameplay for you.

Regards,

Mark

Hi are you by any chance a casino representative ? If so here are some rules to follow: https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

I am indeed, thanks for the link Jaro I'll get the account linked up by emailing the address stated. I couldn't find who to contact. 🙂

Great, I'm glad I could help. Good luck.  ☘️

Still not had a reply, how long does it usually take?

Hey, sorry for the delay. The account has been synchronized. If you have any questions, feel free to contact us.

Lottomart continues to withhold my winnings of £6,272 "until such time that they can complete their due checks from a source of funds perspective." This is despite confirming in writing that my account is over £20,000 up overall — meaning the source of funds is clearly from my winnings that I obtained from Lottomart.

I am aware of the UK Gambling Commission’s requirements for Source of Funds and Anti-Money Laundering checks. However, under the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), operators are required to ensure that Source of Funds checks are reasonable, proportionate, and directly relevant. In this case, demanding access to personal financial records when the source of funds is clearly from my winnings that I obtained from Lottomart is neither proportionate nor fair.

Instead of addressing the issue, I was asked to edit my review and remove part of my original experience. To me, this felt like further pressure to stay quiet rather than an attempt to resolve the situation.

This is not the first time. When I previously won a £25,000 jackpot as a brand-new player, I had not even come close to hitting any deposit limits. Despite that, they made the same intrusive demands, then later admitted they had "jumped the gun" and eventually released the funds.

Now the same situation is happening again. The way my case is being handled has involved prolonged delays, repeated pressure to share sensitive data, and assurances that have not been followed through. I do not feel safe sharing my personal financial information in these circumstances. For this reason, I am considering making a personal complaint about how this has been handled through the proper regulatory channels.

From my experience, it feels like a cat-and-mouse game: once a large jackpot is hit, their main focus seems to be delaying the payout rather than providing the "fast payouts" they advertise on their website.

I would also like to know:

• Where exactly are my withheld winnings being kept while this drags on?

• Am I earning any interest on these funds, or is the operator benefitting from holding them?

• Why does a company serving UK players not even have an office in the UK, but only operates from Gibraltar? This lack of presence makes me feel uneasy about accessibility and accountability.

I have filed a formal complaint and will escalate to ADR, the UK Gambling Commission, the ICO, and my bank if this continues.

The repeated delays, disproportionate requests, and lack of transparency make me feel bullied and unsafe.

Until this matter is resolved, I intend to be an active advocate for spreading awareness of how Lottomart treats its customers. I will continue to share my experience across review sites, consumer forums, and social media so other players can make an informed decision before depositing.

Players deserve fair treatment, timely payouts, and clarity about their money — not delays, pressure, or unanswered questions.

Hi, I would start by asking what exactly the casino is asking you for in terms of documents that you don't want to share with them. Is it just a source of funds?

How long does it take and how long do you have to wait for your money?

If you have to go through verification and provide documents, it's a fairly common process, so it's quite possible that if you don't want to provide them, that's the reason for the delay.

The money is probably still in the casino. The fact that they are holding it there does not really do anything; sometimes it can be a tactic to make the player lose the money, but I do not think that this is necessarily the case here. 

I also saw that you filed a complaint on our website, but in order for it to proceed, you need to respond to it. 

Here is the link, and please continue with Kristina.