Lottoland Casino - general discussion

If you want to discuss anything related to Lottoland Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

How do I register here

Hello robertosalamar009, you can simply register via your email address or to log in with your Facebook account.

I recommend this casino! Only good experience with it! The only thing that is a bit troublesome is that the withdrawals are not direct.. but it is still relatively fast 1 / 2 days approximately

Hello,

how long have you wanted for the withdrawal?

I have deposited 10 dollar in my lottoland account, i used to buy one ticket of mega millions and then my remaining balance have disappeared to Zero.

Hello,

are you sure that you have not breached any bonus terms? How did the casino explain it, please?

Lottoland does not want to give legitimate free spins. Personally, I would like 20 pcs. The games have curiously disappeared on their site. I would like your help in this. Sincerely, Balázs Bánhidi

Hello.

Would you explain the issue to me, please? I don't understand. If you're facing technical issues, reach out to the casino. Try to browse to rules, maybe you'll find the bonus guide.

Hi inmade a withdrawal from lottoland uk I recived an email saying your funds are on their way . Does this me its been processed and the money has been sent . Or does it just mean they are processing it and will send it once checks are done. I'm just wondering as I have seen many reviews saying they have had their payment in 24 hours but on the website it says up to 15 working days for a withdrawal.

Hi there.

Based on the expression "your funds are on their way" I would guess the withdrawal has been processed. However, I believe only the casino employee can confirm this specifically.

Just one question, though: What is the current status of the withdrawal?

It would not hurt to ask the support or chat operator once you are logged in. 🤔

Let us know, please.

On the 26/07/23

I won 43k on lottoland, I’ve sent every document possible. They still haven’t paid me out.

Honestly, there's not much to say at this moment. I browsed your complaint only to find out your account was blocked on Friday. 🤔

I prefer to present positive insights, so, let's start with the fact that this casino is rated highly and is properly licensed under the UKGC. I imagine you're a bit nervous, but for now, we need to be patient.

I’m trying to be positive! It’s just very suspicious though for me to win on the 26/08/23 then to be blocked on the 8/09/23. I provided all the documents and more. Everyday a different employee as for something different which I had.

Yes, this is very confusing, isn't it? Stick with the optimism; until no further information is given, I will not jump to any conclusions. Has your account been investigated, perhaps? Are you aware of such a situation?

Sometimes it happens, and casinos usually prefer to clock the account during the check.

They haven’t said what the issue is at all, or what’s going on. It’s really bad of them. They haven’t been professional at all.

I would also say that it is certainly not pleasant. But for now, unfortunately, all we can do is wait for any additional information or where your complaint will go from here. 

I absolutely understand your situation, but would it be possible to be patient for a while longer ? 🤔

Morning, So on Thursday I just thought I would try and log in to my account to my surprise it’s been reopened 🤨. I’m suspended but can log in i noticed a charge back of my winning's back to the account! It’s then asking for Identification documents which I’ve sent millions of times. After a week of trying I spoke to someone and they said proof of ID, I told her please check my account you will see thousands of emails and complaints and all my documents! She did no1 had even bothered to read or reply to me after a month. Anyway I sent my documents through live chat, she needed proof of address which I sent my phone bill as screenshots but needed to be downloaded which I did for her. She said that’s everything needed. I will receive email and she’s passed everything on to the relevant team 🤨 heard that hundreds of times!! Before I even sent my documents to her it said on my account verification in progress⚠️

I’m still confused but will see what happens this week.

Uhm, I don't know what to say. I think crossing my fingers and wishing you the best of luck is in order. 🤞🤞🤞🤞

It all sounds very wrong, and I hope it will end soon with a happy ending! The casino possesses a very high safety index, so I would expect better procedures and player "handling" 🤔

They are withholding £200 and not replying to me