Lizaro Casino - general discussion (page 9)

Lizaro casino failed to close my account after I expressed to them in December how I had a serious gambling problem! Emails for evidence to follow, they have let me deposit since over the last two weeks spending a good bit of money I have asked them why they didn’t close my account and how they have let me deposit again after letting them know that I had a serious gambling problem! Reading there terms and conditions it says that they close them as soon as possible but surly from December to know isn’t as soon as possible

this the emails

Hello, I imagine this must be quite an intense situation for you, and it makes sense that the lack of responses or actions is very inconvenient.

For security reasons, though, I'm deleting one email you previously posted from the forum since your full name and email were visible, and that's truly risky for a public forum. Kindly save such a screenshot solely for the complaint thread.

The screenshot on the left indicates that one email was sent in December and another in the last few days. Please discuss this issue with the casino chat as well. It is quite a gap in between, to be honest. In any case, I would reach out to the chat with information regarding your account closure situation. If you aim to close the account due to gambling addiction, it would be best to mention that reason specifically. Such a specific reason should not be ignored, of course. What you shared is a combination of many things, but I could not, for example, spot the information regarding the nature of this request there, aside from the overall dissatisfaction.

What do you think, can you try it out differently with a chat?

Hi, did you finally get them? Did they pay you? I have the same problem as you, I haven't received anything for over a month now... I have 9,000 francs in total

I have since then played again after explaining my gambling problem ect wich isn’t much I can do about it but I have got a withdrawal that’s waiting wich I keep getting told lies to everyone I speak on the chat!

I got told today was day three of my withdrawal now getting told day two I have all the screenshots to explain what’s going on! Has anyone accualty received there first withdrawal within in 3 day please

Was this your first withdrawl

No had several it was just this one it took 3-4 weeks, others 2-4 days

Least that’s a peace of mind you got your first couple thanks for the reply! I have been waiting just under 4 days

I’ve been waiting a week now for my withdrawal and just keep getting the same response that it’s in a queue and pending approval. This a joke they are quick enough to take money and make it a nightmare to get it back. I want answers and I want my money.

Hello, I'm glad you came back. If I may, I would mostly focus on the still open account; I suggest you focus on action, which would lead to its closure if you're struggling. In those situations money is secondary prior to preventing further gambling harm.

To be honest, from your reply, I could not conclude much more than from your previous posts regarding self-exclusion requests. Can you kindly take another look at the question and suggestions I provided?

I'll gladly help you to form a precise formulation and step you should take.

Is this your first withdrawal

Yes it is

Can I ask how much your one is? Mines only £500 but been waiting since last wed

I requested £500 on 21st / £500 on 22nd and £500 on 23rd

Have you heard anything from them I was on chat this morning apparently my withdrawal is in final stages!

let me know when you hear anything

I just want to say one thing here: If you want to talk about problem gambling, the Responsible Gambling Forum is a separate space for such discussions.

Please keep that in mind, just in case you could use that more secluded space.

Hopefully the withdrawals won't take long.

Can you help me o have several screenshots of the live chat lying can you do anything about that?

I have made 2 withdrawal requests totaling 372 euros, ten days have passed and they are still under review, what is happening, have I lost my money?

Is this your first withdrawal?

Hello, to me it seems that you actually do not follow what I've been posting here. It is not about who has been lying but about whether your efforts and casino efforts on closing your account were both. Can you kindly pay attention to my latest port for you?

"If I may, I would mostly focus on the still open account; I suggest you focus on action, which would lead to its closure if you're struggling. In those situations money is secondary prior to preventing further gambling harm.

To be honest, from your reply, I could not conclude much more than from your previous posts regarding self-exclusion requests. Can you kindly take another look at the question and suggestions I provided?

I'll gladly help you to form a precise formulation and step you should take."

It is related to this:

"If you aim to close the account due to gambling addiction, it would be best to mention that reason specifically. Such a specific reason should not be ignored, of course. What you shared is a combination of many things, but I could not, for example, spot the information regarding the nature of this request there, aside from the overall dissatisfaction."

I suggest we start over with the matter regarding the account closure. Is your account still open? Did you follow up with the casino to pursue the account closure, please?