I'm so glad to hear that! Could you remind me how long it took for you to get the money, please? I kind of lost track a bit.
If you haven't received any money and have been waiting for two weeks, I would recommend opening a complaint with us.
Has the casino said anything about the fact that you've been waiting for quite a while? I see that players here have described this situation quite a bit, and I believe you'll be the one to get your money.
A complaint has been filed, and there's still no news. The site is highly unprofessional and is even run by AI assistants. While that's commonplace these days, they don't even try to help. It's always the same tired answers, some of which don't even relate to the original question.
KYC is supposedly not required and the payout has been on hold since April 26th.
Well, with a casino like that and such a low safety rating, I’m not really surprised, to be honest. I’d love for everything to work out and be resolved, but I can’t predict how it will turn out. I hope it all ends well. I’m keeping my fingers crossed for your complaint.
Thanks so much for your help. Ultimately, it's my own fault for not doing more research beforehand, but since several streamers were promoting this casino and others of the same "type," I guess I was a bit too easily misled.
Interestingly, my Hacksaw Maxwin sweater arrived today. Maybe that's a good sign.
Yes, if there’s one thing to take away from this whole situation, it’s that you should always do your research before you play anywhere.
As for what you wrote, I’d also be happy if it meant the situation is heading in the right direction. We’ll see how things go from here.
I have the exact same problem.
Withdrawal made on 2.5.2026, still nothing and a balance of €4,000 stuck there.
who knows if we will ever receive them.
I stopped writing to support because they are all useless bot responses.
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