LionSpin Casino - general discussion (page 3)

Hello Radka.The casino returned my deposit and withheld 10%.But here's what I want to add.I am 100% sure that the casino did not want to pay me the winnings, all these endless requests for documents, find a weak spot and not pay.There are a lot of alternatives for confirming income, which the license allows you to use if a person does not work, and the casino requires you to confirm the origin of the money.These casinos didn't even want to hear about it, and it's understandable why.

Dear CasinoGuru,

Please be aware that the Player has been completely informed about the decision, and he confirmed the return of the initial deposit after a 10% deduction.

Dear dmitry87,

We deeply regret that you're experiencing these emotions due to the current circumstances. Rest assured, we are committed to delivering the best possible service from our end. As previously stated, please be aware that our Verification Department strictly adheres to the terms of the licensing agreement and our Anti-Money Laundering (AML) policy.

If you have more questions, you can always contact us. We're here to help and answer your questions!

Best regards,

LionSpin team

Hello, dmitry87.

You know, things might not be as shady as you suggested, although I can hardly judge anything since the casino provided a very limited explanation without further details (which is quite usual when it comes to AML policy and other security-related matters), and more importantly, I'm not familiar with the whole background at all.

It's not my desire to be caught in the middle of it, yet if you are convinced the whole situation needs to be investigated by a neutral party, submit a complaint, please.

https://casino.guru/complaints/create

There is not much I can say about this.

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I see that you're not only creating fake excuses in my case to avoid paying out the player's winnings. I hope you get blacklisted, and the Curacao Gambling revokes your licenses. It's disgusting what you're doing to the players.

Create a complaint on the Casino Guru website, as Radka suggested. My case has been ongoing for a few weeks now. Check it out: https://casino.guru/lionspin-casino-player-s-withdrawal-is-delayed-due If you've experienced a similar situation to mine, it's time for you to create a complaint as well.

Hi, when they started strangling me with verification, I opened a complaint on another site.The casino ignored the complaint and the complaint was closed as unresolved.2 months have passed, last week the complaint was reopened, the casino contacted the site where the complaint is located.According to the casino , it did not pay me the winnings because I did not provide the origin of my income.I explained to them back then that I don't officially work, I live on a credit card, and the deposit in LTC was made after winning at another casino.They don't want to listen to anything, and they say that it's not legal, but I don't agree with that, I gave iron arguments about the origin of the money, the deposit was made from a win at another casino

I understand, I have a similar issue as well. It's just an excuse for them not to pay out the winnings, even though I've sent them documents verifying the origin of my money. I suggest you follow the Complaint link and go through the process. I recommend creating a complaint here on Casino.Guru. Casino.Guru is very helpful and objectively investigates the case independently of the casino. If, in your case as well, it is determined that you are in the right, I'm confident this casino will eventually end up on a blacklist. Furthermore, if, despite Casino Guru's independent and objective opinion, they still don't pay out my winnings, I'll file a complaint with Curacao Gaming, the licensing authority. I suggest you do the same to help protect other players from scams!

Dear dmitry87,

Please note that in case of refusal or evasion of the KYC/AML terms LionSpin has the right to cancel wholly the Client's bets, winnings and Bonuses on all LionSpin accounts, refuse to return the deposited funds, block the LionSpin Account.

We always make sure our Terms & Conditions are easy to find, and if Players have more questions, they can chat with our Support Team to get answers.

Let us inform you that when Players sign up, we suggest they review all the rules again to be sure of their choice. Kindly note that making an account on LionSpin means you agree to these rules.

An important aspect of our policies is the Verification process, which may require additional information or documents to verify your identity. Violating these rules and not cooperating with the Verification process may have negative consequences.

Please note that all our actions were carried out strictly according to the regulations. Also, please note that our Players never face such difficulties when carefully following all established rules.

Feel free to contact us with any additional questions.

We are glad to help you!

Best regards,

LionSpin team

I don't defend Casino, but this Casino was honest with me and their verification was normal too, without bureaucracy, just talk to them and they'll solve your problem.

I tell you again, I didn’t shy away from your bite, don’t talk nonsense, you didn’t want to pay in the first place, you were looking for an excuse. You then even ignored the complaint, and as soon as it appeared on other sites as unresolved, you immediately started running around, trying to whitewash yourself, hiding behind good intentions, and interpreting them as it suits you, you are not honest, you are cunning and calculating.

They do not want to negotiate, they do not want to pay the winnings, and close the claim as resolved

At first, I didn't have any problems with them. But if they ask you for income verification, and they don't like it, you won't receive your winnings. Because I sent them where my income comes from, and they didn't accept it. They closed my account and confiscated my winnings. If you end up in a situation like mine, your opinion will change. This casino does whatever it wants within its own discretion.

Hi, I'm sorry you got into this situation, but our team is still reviewing your situation, so we'll see how it all turns out in the end. I hope everything will be resolved fairly. I also saw that the casino helped Caniggia2021 as well, so I hope that you will be the same and that a consensus will be found.

However, if you also filed a complaint with the licensing authority would it be possible to let us know ? 

My complaint is currently being investigated here on Casino.Guru. So far, I haven't filed a complaint with the licensing authority, Curacao Gaming. I'll wait to see what Casino.Guru's verdict is on the matter, but I believe we won't be able to avoid involving Curacao Gaming, as the casino is unwilling to pay and is making false claims about me.

Hello,

This is, more or less, what Jaro said. Let's see where the current complaint leads, and then it may turn out to be handy to call the licensing authority for help. Sure thing!

I'm quite interested in this case since it reflects a sort of questionable decision - if you ask me.

Well, I hope the resolution is at hand!

So far, you have been very patient and brave, I wish you a fair ending! 🤞🤞🤞

Hey there.

We were talking about these situations on today's regular call, and thanks to my colleague Andrej, I recalled your issue. Thus, I thought I should stop by and share my point of view:

Simply put, you should also submit the complaint here through the Casino Guru Resolution Center.

I'd say you have nothing to lose; let's try to help you find a fair solution.

If you like the idea, and I certainly hope you will follow my advice, please use this link to start the complaint.

Hello Radka, my claim on another site has reopened, for the third time, now the casino wanted it.

After the casino itself opened and ignored the claim, the second time it closed again as unresolved, and a few days later the casino reopened the claim, for the third time

It’s not convenient for me to write in English, I’ll write in Russian. on the Latest website, a few months ago my claim was closed as unresolved, the casino completely ignored it. Then about 2 months passed and the claim was opened again at the initiative of the casino, the casino tried to prove that if a person does not work, this is a reason not to pay him , since he cannot confirm the source of his income. But this is not so, under the Curacao license, there are many options for how to confirm the origin of income, they were not the only ones told about this. The casino ignored it again, and the claim was closed again as unresolved, several days passed, the casino decided to open a claim again, and agreed that I could provide alternative documents, I sent these documents 2 days ago😂🤣🤣🤣