LionSpin Casino - general discussion

If you want to discuss anything related to LionSpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello

Has anyone managed to make a withdrawal via netteler at this casino?

Dear Mco00,

Thanks for reaching out to us!

We'd appreciate it if you could let us know if you're facing any problems with the Neteller payment method. Please give us more information, and we'll be more than happy to assist you.

Best regards,

LionSpin team

Yes I had 1 problem with 1 withdrawal via netteler

Although I already received my withdrawal I think the problem is still not fixed.

The casino owes me nothing!

I asked customer support to let me know when the problem is resolved

I take the opportunity to say that I like the casino 👍

I would say it is worth a complaint. It is vital information, but without further action, the rating as well as the safety index will remain the same. I'm sorry to say that.

Though I understand your approach but, I would not blame the casino for your lost money. This is not a scam, scam means you win - but the casino won't ever pay you. Take a tour across other forums, but even if you submit a complaint anywhere else. I'm sure there will be no consequences in this specific case. The casino can just easily say " We were about to send the money, finish the verification or the last step to proceed, sadly the player lost the money - we intended to pay."

Did you catch my meaning? There is no way to prove the casino could possibly act against our Fair Gambling Codex because there is nothing to prove them otherwise.

If you feel you're dealing with scam practices, do not give the casino advantage by losing the money.

It's good you came here and shared your experiences, for now, you did the maximum.

They blocked my account for no reason and are refusing to pay the balance from my account. They asked me to do KYC even though I only want my money back - they are also making it seem like it's the world's most complex thing to verify an account and use this as an excuse not to pay.

Total scam and liars. Avoid this pile of trash.

The way I see it you have no idea why you account got blocked. I know from my experience that some casinos block specifically a flagged accounts during the verification, but I see the lack of communication as a brutal fail.

Everytime casino intend to block or restrict, or lock an account up, the player needs to know.

You are now banned are you? This iseven worse...

It is not a big issue for the casino - it would take one notification and email, nope - let's stir the the things up instead. 🙁

Well, I'm sorry to see that again.

Dear yoyeli and CasinoGuru,

We always strive to make the time in LionSpin casino as enjoyable as possible.

Please be informed that the account is open for now. Also, as we can see in our system, the deposit was successfully played by the Player.

Feel free to contact us with any additional questions.

We are glad to help you!

Best regards,

LionSpin team

Dear Caniggia2021,

Please be informed that the issue with the deposit is resolved for now and the funds are on your balance.

However, as we can see in our system, your account was self-excluded before the issue was resolved. In such a situation we can reopen your account so that you are able to withdraw the funds and then the account will be closed again.

If you have any additional questions, feel free to contact us.

Best regards,

LionSpin team

Hello everyone, and their platform is SOFTSWISS ???

On crypto, how they withdraw, I saw them on one casino site, they have good reviews there, but I just now saw that they are connected with betsofa

Dear dmitry87,

Please note that our LionSpin Casino is powered by SoftSwiss. You are welcome to find this information at the bottom of our website.

Also, let us inform you that LionSpin is an individual casino, however, we have the same management. This is also mentioned on CasinoGuru.

Feel free to contact us with any additional questions.

We are glad to help you!

Best regards,

LionSpin team

Dear Lionspin casino, I found you on this site, it says that you have fast payouts, easy verification, and I saw about the sofswiss platform. I registered, unscrewed the bonus, filled in the documents, I received a message that my account was affected, and then, followed by a letter about additional verification, I sent you documents for 3 days that you requested once a day for 3 days. And then you blocked me and asked for a video where I have to show my room, show myself, show my passport, I did it all.

I do not argue, when I registered, I agreed with the rules that are indicated on your site, but this is the first time I have come across such verification in 3 years of playing in an online casino.

Dear dmitry87,

We are sorry that this situation has left you feeling this way, as from our side we are striving to improve our services and provide as good service as possible.

Kindly note that we strictly follow the Terms & Conditions of our casino and in compliance with our KYC policies, we reserve the right to request additional documents. Please note that this procedure is being done solely for security purposes and money laundering prevention measures.

As soon as the Verification process is done, we will notify you via email.

Thank you for your understanding and patience. We really appreciate that!

Best regards,

LionSpin team

I have to correct what I said earlier. This casino is really fair and the customer support is beyond amazing. I will continue being a customer - also, love the fact they have Gamomat games. Small minus for the withdrawal times (roughly 5 hours), but otherwise pretty good.

I understand that additional verification, and that you strictly comply with KYC, but why was the account blocked? The wording, in connection with the increasing cases of fraud on the Internet, is not clear to me at all.

And what kind of check is this, an additional one, when they tell me today in the chat that I have to wait a week, or maybe more, or it’s all the fault of 16.73 LTC, which I won

Maybe the casino representative will update us here on the forum. I'd like to say that generally, a verification call or other version of additional verification is made to clear out any flags or doubts associated with the account or gameplay.

I'm convinced casino employees would explain far better than me.

May I suggest using the reply button next time you are about to address the casino representative? That should ensure both sides stay in touch.

Could you perhaps share the statement you've got?

Sadly, I do not fully comprehend the meaning, I only understand you are a bit confused regarding the account closure and the reason behind this.

Let's try to clear that out together.