Librabet Casino - general discussion (page 10)

It's horrible to receive the same response from the chat every day.

I don't think I'll ever get my money back.

Hello,

It seems that the casino has not improved much since your last complaint in June. 🙁 I guess you can submit another one, but I guess your complaint showed us that the casino pays—just slowly. I mean, did I get it correctly that this dispute is not related to your previous complaint about delayed payout?

Let me know, please

It is not related to the other withdrawal.

I have €300 left in that account and I want to withdraw it, but it seems like they're going to make it difficult for me.

Oh, thank you for the clarification. One would say it is more or less the same as it was with the previous withdrawal 🙁. Did you perhaps say you are leaving? Although this does not excuse the delay, I hope you understand what I mean.

Of course I don't want to continue.

But I still have money left that I want to withdraw.

It's illogical to play in a casino where I'm limited in sports betting, I can barely bet €5, and it also takes months to withdraw money.

Yes, it is. Hence I hope the casino is not trying to make your quitting much more interesting... That was my point.

I just want my money back.

I have everything legal

And I empathize with you. I believe you recall the complication with the previous withdrawal—you needed a complaint to resolve that; hence, I'm unsure how likely it is for the current withdrawal to be processed smoothly. 🙁

So, do you know anything new regarding the rest of your funds, please?

Can any of you tell me how you got your money? So, does crypto withdrawal work, or what do I need to do?

When I try to withdraw money using VISA, my bank calls me and tells me that they are trying to debit the money from MY account.

I've just requested a withdrawal via crypto. Is this the right way? I need your help, please. Even if the withdrawal takes a long time, I just want my money.

Could you describe your situation better, please, so we can understand what exactly is going on there?

I played at Librabet by depositing money via VISA.

Eventually, I finally won something. Every time I tried to withdraw my winnings (via VISA), for example, €200, they tried to debit €200 from my bank account. My bank automatically blocked this transaction. Librabet always said that my withdrawal had been canceled. At some point, I received a message in the chat that it was my bank's fault. That's how I realized I'd almost been scammed out of money. My bank confirmed this to me several times, and Librabet always said "your withdrawal is currently being processed."

Since then, I've been trying to get my money somehow. The chat always responds the same way, like a bot. Emails are no longer answered.

I've now tried to withdraw via crypto (just 30 euros to test it out). I received the 30 euros today. However, I still have my doubts about the next withdrawals, as they were only 30 euros.

I'm currently trying to withdraw the remaining money (over 700 euros). Wish me luck.

Well, I surely wish you luck; there is no doubt. And let us know how it goes, yeah?

Just one thing I don't understand, though. How do you know that it is from the casino? They want to debit the money from your card.

I'm asking just because we have come across such situation few times and it was some scammers trying to get money from players, actually, but no one could say for sure if it was the casino or not. 🤔

Okay, I'll keep you updated. If my withdrawal doesn't work, I hope you can help me. Thanks for that. 🙂

I can easily explain why I know it has nothing to do with other scammers, but with Librabet. Whenever I try to withdraw money from Librabet via VISA, they try to debit exactly the same amount from my account. This always happens with withdrawals and with exactly the same amount. It doesn't happen immediately, but rather, as with Librabet's withdrawal process, one or two days after the withdrawal request. In return, my bank blocks the transaction, and the requested withdrawal is displayed as canceled in the Librabet player account. Librabet itself hasn't commented on this and denies everything. It's always the same pre-written chat replies that are useless. Eventually, they just ignore emails. My bank also said that the problem is already known and that these transactions are automatically blocked. Otherwise, my money would be gone. I had canceled, changed, etc., my withdrawals many times at that point. According to the employees, this entire process was also visible in my bank's system. Therefore, I was initially informed that Librabet would not pay out my money. They generally assumed it was a scam. If the money is withdrawn from my account, it won't be possible to get it back, as Librabet is based on Anjouan (an island in the Comoros). I've already had several discussions with lawyers.

Librabet also promised to manually transfer my money to my IBAN. The only thing that happened after that was that they stopped replying to my emails, and there was nothing special in the chat either.

It's actually pretty obvious. If my bank blocks the debit and Librabet cancels my withdrawal at the same time, it's immediately obvious that they're related. Besides, I only decided to talk to my bank in more detail because someone once said in the Librabet support chat, "It's your bank's fault." Unfortunately, I don't think I have a screenshot of it anymore. But that's how I got the idea to monitor everything more closely.

I have many chat transcripts, emails, and screenshots from the last four weeks with Librabet. Since then, I've been chasing my withdrawal. At some point, I came up with the idea of withdrawing via crypto, and now I'm waiting. If that doesn't work, I'll file a complaint here and hope you can help me. 🙂

I'm still not convinced that this is on the casino's side, to tell you the truth. And I surely don't want to protect anyone nor take anyone's side.

I will explain it to you. Whenever I order something and choose a delivery by one of our courier companies, I get the same message every time that my address is incomplete and to go to this and this link and do such and such. Now I'm certain that this is a scam, but it really happens like every time I choose to use this courier company. And I know that it is not the companies' fault, but some scammers are trying to get my money, you know.

So, perhaps changing the password in your casino account could help, or even the password to your bank. Have you tried it? 🤔

We can't be sure now who and when will try to get to our bank account, unfortunately. 🤷‍♀️

So, now you use the crypto to withdraw it, right? Please keep us informed about how it goes, and if you need our help, we're here for you.

Librabet password and the bank password are all new.

And it's not about access, but (you can test it yourself), the withdrawal request via VISA at Librabet must be incorrectly coded by the IT department. Because it's the same process as depositing via VISA – everything works identically – except that you don't confirm a TAN, and therefore the transaction is canceled. I'm 100% sure the problem is technical, but they're doing nothing and ignoring it. Oh well.

In any case, I've been waiting for my money since the crypto withdrawal on Thursday. So far, as I initially expected, only €30 has been paid out. But I requested a total of €780.

I now have three withdrawal requests open, and I was worried that the €30 would arrive quickly, while the rest would take a while. But, yes, I'm waiting 🙂 You can't speed things up, can you? I've been chasing this for almost four weeks.

We could intervene in all this only through a complaint, which you would have to submit here first. Otherwise we are unable to do anything, unable to speed things up, as you said, unfortunately.

4 weeks is a really long time, for sure, so they should finally do something about it.

When exactly was your first withdrawal request, please?

Think about the complaint, please, and let us know if you'd like our team to help out this way.

Hello,

I'm now waiting to see whether the last 500 euros arrive or not and then I'll get back to you.

Can you tell me if an IBAN withdrawal from Librabet works, based on experience in this forum? I'd be reluctant to constantly withdraw via crypto; I find it a bit risky, especially if you have to prove where the money came from at some point, even if it's just online casino money.

Great. Let us know for sure.

To find out if the withdrawal to your bank account works, you will need to browse the messages here. Or perhaps someone will reply to you. I am really not aware.

Hello

I've received my money in the meantime. But another payout has been pending for a week now.

I wanted to open a complaint here, but unfortunately your site seems to be having problems at the moment.

I'm glad you received your money, and I can see that you were able to file the complaint regarding your last withdrawal as well, so it is good.

Unfortunately, we need to wait for the 14-day timeframe to pass before our complaint team will be able to intervene, though.

Is there any new information from the casino, perhaps?