Beware! They act fraudulently. They'll close your account without warning.
There are casinos that operate legally with a valid operating license!
You are right, they have no license in Spain, and we included this information in the casino review as well.
May I ask, though, if you have registered and deposited any money in this casino, please?
Do you still have any real amount left there?
I have had an account with this casino for over a year. Currently, I do not have any active winnings or balance there, except for my deposit of 103 PLN, which has been confiscated. It is impossible to have any discussion with their customer support; they are completely ignoring me. My account has been suspended for 8 days now, and I am unable to reach any agreement or resolve this issue with them."
"I have had an account with this casino for over a year and never had any issues until now. On May 14th, my account was suspended without any given reason. The casino has confiscated my 103 PLN cashback and failed to credit my tournament prize of 70 EUR from the Endorphina tournament. Customer support keeps making empty promises and putting me off. In the end, my account remains blocked, and I have received neither my cashback nor my tournament winnings. The problems started only when I began pushing for my rightful tournament prize."
May I ask what reason the casino gave you to explain the situation? Have they sent anything to you by email, for example?
Are you still able to log in to your account, or not at all?
am updating my complaint with additional details. I can currently log into my account, but it is completely restricted and suspended. I cannot see my cashback balance, and my profile is entirely locked; I am unable to perform any actions on the platform.
The only functional feature is the live chat. However, for the last 8 days, the support agents have been repeating the exact same generic script, claiming that my account is undergoing a 'verification' process.
Furthermore, on May 14th, I received an official email from the casino confirming that my tournament prize would be credited to my account shortly. To this day, the prize has not been added, my account has not been reactivated, and the casino completely refuses to lift the suspension. They are using 'verification' as a stall tactic to withhold both my cashback and my tournament winnings."
Please know that this is our forum and not the complaint resolution centre, which means that you have not submitted a complaint yet.
Before you do so, though, please tell us if the casino has asked you for any documents in order to verify your account.
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