Koru Casino - general discussion (page 2)

Hello Radka! I will identify the bonus for you but first i would like to inform everyone that i am unable to withdraw even the 50 euro's.

They require screenshot of a prepaid mastercard gift card i used last year which i have explained to them that it is a GIFT CARD for one time use only. it is not an ordinary bank card which i can withdraw money to!!!

I have uploaded: bank statement, bank card, a selfie of myself holding passport and a sheet of paper with the Koru casino name and date writen on it, full electricity bill! Still they are asking for the gift card for full verification of my account, i have explained to them both yesterday and today that this gift card is no longer in use and i don't have it.

I won 29.24 euro's from these 90x freespins i bought for 450 RCP loyalty points, after winning over 100 euro's playing with the balance from these FS bought for RCP i contacted the agent and he informed me: the max win cap is at 10X the FS winnings 29.24 euro's.

Does it make sense with a 50 euro max win cap from 29.24 euro win even tho i had to wager over 1400 euros from it? It's not a free bonus but a (converted loyalty point bonus) 10X max win like the agent told me from this loyalty point bonus.

The bonus was wagered succesfully on Netent slots, play n go, bigtime gaming and B gaming, pragmatic play. With 1 euro max bet some slots 0.5 and 0.3 euro bet.

I have made several large deposits into this casino before and worked up these RCP points!

The last deposit was made using this type of gift card for an amount of 20 euro's.

Screenshot of all the uploaded documents: Passport, full electricity bill, bank card, bank statement with full name, IBAN and BIC a selfie of me holding the passport+ a sheet of paper stating the casino name and date just like they asked for.

Still they are not paying out because of the 20 euro gift card deposit last year from the mastercard gift card!

For game history only the last 50 transactions are visible:

I wan't this Koru casino blacklisted for not paying out winnings and for giving out false information regarding bonuses!

I have been gambling for over 15 years and never come across anything near Koru casino! Never had problems withdrawing from any other online casino but this is player abuse and mistreatment at the highest level...

Just criminals and that is it.

Let me know if there is any more evidence i can put up for you!

I believe that you should keep all the evidence and file a complaint here. Our team will investigate everything thoroughly, and hopefully, if the casino cooperates, we'll be able to find a solution to your situation.

Here on the forum, we are unable to do more, actually, so if you wish to proceed with the complaint, please follow this link.

You will then be informed about what to do next. Keep us informed about how it goes, for sure.

Hello i have opened a new google account.

Koru casino is not paying out the 292.5€ win and being very rude on the chat i think i will just have to give this casino up because they'r criminals apparently.

I needed to let Karla know of this, i cannot reply in the complaint section from this new account so i will reply here but Koru casino is a big scam! All the evidence is there...

Could you explain what happened to the account you filed your complaint from, please?

Perhaps we can help you to gain access back because this way it could be a bit confusing, you know.

Ole1985 was a google auto sign in account and the google account associated is now deleted from the google system.

I will inform Karla about this situation and see what can be done then.

So, the case is now that, unfortunately, if you are unable to get into your old account, we have to close the complaint associated with it.

Please submit a new complaint where you explain everything, and our team will work on it.

Could you do so, please?