Koru Casino - general discussion

If you want to discuss anything related to Koru Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello! I wanted to try out the casino with a welcome bonus! I got a URL phishing message twice! I can't make any progress with the deposit process; I can't see which method is available. No response after 5 minutes! I gave up after 17 minutes. After a long wait, I can't reach support in the live chat! Just wanted to let you know! Best regards!

Hello, I probably do not follow you well. Is this problem of yours somehow related to those phishing messages you mentioned, please? I mean, phishing is a way to trick people; hence, I'm a bit confused.

In any case, I would try to check out the email support, too. Can you perhaps send a screenshot showing your deposit casino page? I would like to try to help out, of course.

Hello! Thanks! The photo is in my first message! Everything is white in the deposit window where it normally says Bank, Mastercard, Skrill, and so on! I reported this and the Norton Pishing warnings in the live chat and it seems strange to me! I was told that the casino can't do anything about the missing pictures for the deposits! But this is the first of many casinos where I've received three such warnings! That's why I'm unsure! Thanks and kind regards, Ferenzano!

I've just been back to the casino and I'm getting Norton phishing warnings every second! Nothing has changed in the deposit window either!

Casino response: Oh, they're probably performing maintenance on payments right now, sorry 🙏 It will be fixed soon ❤️ Regarding the phishing scam, I assure you that no one is trying to get any information from your computer at our casino. We operate under a strict international license, don't worry ❤️

Hello, I see. Thank you for showing me this. I too sometimes get similar warnings when I enter various websites, Casino Guru included—occasionally 😀—but the warning is just a warning and I believe the casino is not a phishing site.

However, it is great that you pay so much attention to warnings! Very thoughtful.

Oh, so it is maintenance after all.

Well, I guess it would make sense to add a little note to that section so you do not have to worry that much anytime in the future, right?

In any case, I hope it won't be too long. If anything feels odd, I'll be here on the forum. Let me know how things proceed, okay? 🙏

Hello ok I'll be happy to do that!

I wanted to try out the casino with a welcome bonus via CasinoGuru using the promo code KoruGuru but have been told by support it's not longer available.

We will check that out and update the information if needed then. Thank you.

Hello everyone!

www.korucasino.com has confiscated my winnings of 292.5 Euro's.

I played yesterday evening from my 498 converted CP points into FS, after some time of play i reached over 100 euro's in balance i then decided to contact the support agent and ask for the max win cap from these FS and the support agent promised me: 10X of the total freespin win amount: 292.4 Euro's.

Today i tried to withdraw my winnings but the casino won't let me have my fair earned winnings, they say i have voilated they're rules by winning an amount over 50 euro's when wagering the bonus, which is really crazy and totally out of this world.

I have completed the wagering requirements and followed every rule, i have not been doing overbets or live casino just pure 0.3, 0.5 to 1 euro bets on slots only!

I have screenshot from the agent himself telling me in chat that the max win cap from my bonus is 10X the total freespin winnings from the converted loyalty points!

Today they say something completely different that the max win cap from a no-deposit bonus is 50 euro, but this is not a no-deposit bonus, it is a converted loyalty point bonus and the agent promised 10X max win cap and i have playing according to what the agent from support told me. PLEASE HELP!!!

I can provide evidence and screenshot of everything!

4 of 17 screenshots:

8 of 17 screenshots:

12 of 17 screenshots:

17 of 17 screenshots:

I put 580 euro's on withdrawal, the whole balance amount before they reduced it to only 50 euro's

The correct amount should be 292.4 Euros ready for withdrawable, please help!

Hello, quite an intense situation, right?

Well, the best I can gather is that you and the casino see the bonus differently. You are convinced it is sort of a bonus from convertible points with a random and previously confirmed 10x win from the FS, while the casino sees it as a regular no-deposit bonus with different limitations—maximum withdrawable amount: €50. Am I close?

A question that may help: does this casino show you bonus and bet history? Then we can identify the bonus and verify the maximum withdrawal amount. I, however, also concluded that the other guy provided you incorrect information. That's not very cool, yet you mentioned those winnings were from FS and no deposit was needed, so I understand the casino considers it a regular, no-deposit FS bonus with clear limitations. Can you please somehow identify the bonus? I'd say that's a promising start.

I gave it a second thought, and it would also be great if you could describe how you activated the bonus. From all those screenshots, to me it is not obvious enough whether the chat operator gave you the max cashout based on your specific question or maybe based on a currently active bonus. I'm trying to figure out which of those chat agents is closer to logical events that occurred. Thanks in advance.