Kings Castle Casino - general discussion

If you want to discuss anything related to Kings Castle Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This casino is a scam, when you meet the offers and they see that you can withdraw they block your account saying that the profile was manipulated and then so you don't go to live support they block the option to consult live because they disappear. And when you leave them the message by email they never respond. It's been 2 months now and they don't respond to my complaint by mail so I would prefer that they report this betting house that is a SCAM.

DO NOT BELIEVE IN THE STAR REVIEW BECAUSE FOR ME IT DOESN'T DESERVE EVEN 1 STAR

Hello there,

that's a horrible piece of experience!

Have you considered submitting a complaint right here on Casino Guru? The point is that it gives players a full review of the subject and also there is a chance that you'll get some resolution.

If you're interested, you can find more details here.

Let us know what you think about that.

Reply to visitor jvvgtaf: He has been told multiple times about our AML policy for ''what ever wallet ID you use to Deposit must be the same Wallet ID to withdraw''. This is to avoid stolen/fraudulent crypto or money laundering. This player refused multiple times to use the same wallet. After further investigation we have also found 12 different player accounts associated to this player which violates our duplicate account guidelines. The funds remain in this players account for withdraw but only to the same wallet ID as used when first deposited. This player has been suspended for violating multiple gaming policies.

Hey there,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

It feels like you are an official casino representative. If so, mind these rules, please:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

"2) Your forum account needs to be manually synched with casino brands that you represent. You need to send us names of these brands and your forum username (or e-mail address) to forum(at)casino.guru. Then we'll be able to synch your forum account with all the casino brands. You also need to contact us from an official casino address or from an e-mail address of a company that is responsible for marketing agenda in given casino brands."

Feel free to contact me at radka@casino.guru

We are happy to see you here, do not hesitate to reach out to me in case you have any questions 😉.

I'm trying to get in, it's just getting like this even earlier today I managed to get in there after half an hour it was like this

Hello, why is the site like this half an hour ago, it started fine now it's like this

I HAVE AT NO TIME MADE THE WITHDRAWAL, THAT'S WHY I WAS ASKING SUPPORT SO THAT THEY CAN GIVE ME ADVICE ON HOW TO WITHDRAW AND IT IS THERE AT THOSE MOMENTS WHERE THEY BLOCKED ME. ALL THE DETAILS OF MY ACCOUNT AND THE DOCUMENTS SENT ARE CORRECT, SO WHAT DO YOU SUPPORT THAT THE WITHDRAWAL ADDRESS IS NOT THE SAME AS THE ONE ON MY ACCOUNT? BECAUSE AT NO TIME DID I ADD ANY LINK TO MAKE THE WITHDRAWAL, RATHER I COULD NOT WITHDRAW BECAUSE MY ACCOUNT WAS NOT YET VERIFIED. AT THE MOMENT THEY VERIFIED IT WAS AT THE MOMENT THEY DELETED THE AMOUNT OBTAINED, WHICH IS 1000 DOLLARS. AND JUST AT THAT MOMENT THE LIVE CHAT DISAPPEARED AND THE WINDOW NO LONGER CAME OUT. WHAT DO YOU CALL THAT? THEY TAKE AWAY YOUR BALANCE, THEY TAKE AWAY THE OPTION TO CONSULT LIVE SUPPORT AND THE ONLY THING YOU HAVE LEFT IS TO TALK BY MAIL BUT SINCE 2 MONTHS AGO I HAVE SENT ABOUT 10 EMAILS NO ONE ANSWERS. EVEN THOUGH I HAVE ENTERED FROM ANOTHER COMPUTER TO CHECK LIVE SUPPORT AND THAT'S WHERE I REALIZED THAT THE OPTION OF BEING ABLE TO CHECK SUPPORT THROUGH MY IP HAS BEEN BLOCKED. THIS IS REGRETABLE THAT'S WHY I RECOMMEND ALL USERS WHO THINK TO DEPOSIT IS NOT TO DO SO. THIS BETTING HOUSE IS NOT SAFE. IT HAS A LICENSE BUT IT IS VIOLATING TERMS THAT IT MENTIONS IN THE SAME LICENSE. IF YOU WANT TO SOLVE THIS PROBLEM IN THE MOST HONEST WAY, SEND ME AN EMAIL AND SEE MY CASE BECAUSE I'M TIRED OF SENDING EMAILS THAT DO NOT RESPOND jvvgtaf@gmail.com

LIAR, AT WHAT TIME DO YOU SURE I HAVE 12 ACCOUNTS? SERIOUSLY TO THE ENTIRE CASINO GURU COMMUNITY HELP ME REPORT THIS GAMBLING HOUSE BECAUSE EVERYTHING IT SAYS IS COMPLETELY FALSE. I ONLY HAVE 1 KINGSCASTLE ACCOUNT I DON'T HAVE ANY OTHER ACCOUNTS. THIS IS A COMPLETE SCAM. PLEASE HELP ME THOSE WHO KNOW HOW TO PERFORM THE COMPLAINT PROCESS

HELLO THIS BETTING HOUSE IS SAYING FALSE THINGS, AT NO TIME HAVE I CREATED 12 ACCOUNTS OR MY ADDRESS IS WRONG, IF YOU KNOW HOW TO REPORT THIS BETTING HOUSE PLEASE HELP ME. 

NORMALLY WHEN ONE ENTERS THE PAGE THE LIVE SUPPORT CLOUD AUTOMATICALLY GOES OUT BUT I DON'T GET IT, THIS DESPITE I DID NOT EVEN LOG IN MY ACCOUNT BECAUSE IT IS BLOCKED. I BASED MYSELF ON THE EVIDENCE AND THIS GAMBLING HOUSE IS SAYING WORDS THAT ARE NOT TRUE AND THE TRUTH BOTHERES ME THAT IT IS SCAMMING PEOPLE. THAT'S WHY I WOULD LIKE THIS GAMBLING HOUSE TO BE TAKEN OUT OF CASINO GURU

HERE YOU CAN SEE THAT THE VERIFICATION HAD ALREADY BEEN PROCESSED THAT THE SELFIE WAS ONLY MISSING BY HOLDING MY DNI, IF THIS IS HOW THE BETTING HOUSE SAYS THAT I HAVE ABOUT 12 ACCOUNTS I WOULD NOT HAVE PASSED THE FIRST FILTERS AND RIGHT AT THAT MOMENT HE SENT MY SELFIE TO ME THEY REMOVE THE BALANCE OF 1000 DOLLARS, THE LIVE CHAT AND THE NEXT DAY THEY BLOCK MY ACCOUNT. THIS IS A TEST. I SPEAK WITH EVIDENCE AND NOT IN CALUMNIES AS THAT BETTING HOUSE SAYS THAT I HAVE 12 ACCOUNTS

Do you know what to put in this aria here

I was never able to withdraw, I asked if there was another method or which method they would recommend because I don't know much about crypto. I guess that's how you're doing it

Yeah, I'm going to try to do it for cryptocurrency, I have a little idea about this subject, good luck to you

FOR YOUR SECURITY, TAKE A PHOTO OF EVERYTHING WHEN YOU GO TO SUPPORT OR MAKE WITHDRAWALS, MY ACCOUNT WAS BLOCKED UNFAIRLY AND NOW THEY SAY I HAVE 12 ACCOUNTS WHEN THAT IS A LIE. IF THIS IS HOW THEY LIE, IMAGINE WHAT CAN HAPPEN TO YOU. TAKE YOUR PRECAUTIONS

Thank you hey do you know Gslot I can withdraw 400 without deposit here at Gugu has a link

I managed to get it out of this cryptocurrency wallet it worked for me

Hello,

do not worry, the complaint team will get all into consideration while dealing with your complaint.

Just make sure that the complaint is updated.

This is the forum and until the complaint reaches some resolution it's hard to find what is right or what all circumstances are. If the casino states, that you have opened 12 accounts, there must be some kind of supporting evidence, sadly I'm not involved in the complaint so the team will make sure what will the fair outcome of this dispute be.

It seems that the casino already has a plan because yesterday I noticed that they have unblocked me, I think they realized that I have enough evidence to demonstrate this injustice and mismanagement of them. But I'm still waiting for the $1,000 that they took from me because I could already withdraw that balance in my account

I took mine through Bitso Crypto Wallet