Kings Castle Casino - general discussion (page 2)

It will work for you too

Well, in terms of the casino itself, it's easy to navigate and even beautiful.

live chat is also good, always fast in communication.

now in question of the 100 free spins I have to give a negative note. because I'm already verified with KYC and even after 5 days I don't even see the 100 free spins.

only for this reason I have to give a negative note and I will not even try to make a deposit.

It took me 2 weeks to respond, then they tell you that it is missing and again you have to wait. I suppose this is so, because in my case they blocked my account as soon as the kyc process was done as something positive, that is, I was only at the last process, which is to send a selfie. Everything was in order, nothing strange, this regarding my documents sent because regarding the casino it is horrible if not disastrous

They realized that they blocked my account unfairly, today they unblocked me but the balance that they took from me is still not there, which was basically to withdraw. I will still continue with my complaint because they assured that I have 12 accounts but it is false and that does bother me and I demand that they grant me the 1000 dollars removed

I guess that one way or another, it's good that your account is now accessible again. Not every investigation ends badly though. Blocking the account just gives the casino a chance to clerify some irregularities and save you from losing the balance in the meantime - not saying you needed that, it's just a common practise in some casinos, I'd say

Let me know with the next update 🤞

But so far they have not returned the balance that they took from me, they only unlocked me but that makes me understand that what they did is wrong but I demand that they give me what they took from me, which is 1000 dollars

I can recall that in the complaint, you mentioned a multi-account rule violation.

Any sign of further explanation from the casino?

According to the casino, he told me by this means that I have many accounts, some 12 accounts created with my data, which is a lie because I only have one account and I don't know why they said that. My account has currently been unlocked almost recently but the balance of 1000 dollars has not been returned to me, so I would like to request that they return that balance to be able to withdraw the earnings.

In addition, I cannot consult it in live support because they still have it blocked from my IP and it does not appear on my computer but on another computer with another IP and internet network if the support option appears

I think that you should update Nick about that. It seems that he's missing further explanation now.

Please click this link, and let him know that the casino accused you of breaking the multi-account rule, I guess it would suffice if you just copy the post concernig 12 accounts to the complaint. 🙏

I was never quite sure whether the casinos can truly do that. Now it seems that they can. 🤔

Don't worry, the complaint is still running, so now the team will focus on finding proof about other accounts, I guess that would be the next step.

The King Castle CAsino bonus of 100 Freespins is awesome, €20 deposited after verification. 12 hours later €200 and played at slightly wrong levels as according to the rules you have to play min/max €0.20.

It happened to be a little 1€ and 0.25€, the next day I took out 120€ to the Bitcoin wallet and 1h later 50€ more. Withdrawals approved within 5 minutes and paid out.

No deposit required either, really great bonus. Among the best I got and really good casino and according to email from the support you should get VPN with IP from Brazil and you get access to 3 times as many games, I thought they said 14000-15000 games.

Hey there!

I'm so glad you took the time to come here and enlighten us with such a review! Speaking about reviews, do you know you can submit your own user review? Check out this section, and make it happens. 🙂

I'm sure the casino would appreciate it.

Care to try?

This Casino did not allow me to withdraw after I won 1084BRL playing honestly and meeting the wagering requirements, they blocked my account saying.that I violated the terms of the bonus playing amounts below 1BRL and such amounts when played below 1BRL nor did not even count towards meeting the wagering requirements. And today after. I open a ticket in the chat after an unsuccessful attempt to make a withdrawal (even with the KYC verification already done). They just blocked my account.

Images follow.

This type of Casino cannot continue working, including the bonus I got here through Casino guru.

That is, I lost a value that I earned honestly.

Hello there!

Does the casino actually dictate a minimum bet? That is highly unusual, if I may say.

Sadly, players should keep an eye on all associated rules while playing with the bonus, it's not standard to restrict forbidden bets. 🙁 I wish it could.

I checked your complaint and, I'll wait for the conclusion eagerly.

The issue is that these bets did not count towards fulfilling the requirements, only those with a value of 1BRL or Higher, and even those with a higher value only counted 1BRL, nothing that exceeded or was below counted. I've also never seen them limit a minimum amount, and this isn't made clear in the terms and conditions which are quite confusing. And besides, I don't see that as a reason to ban an account indefinitely.

I understood the point, such bets are excluded from wagering. I'd say it goes in the opposite direction to the whole meaning of the wagering contribution though. 😕

Normally, the bets are limited by the max bet rule to prolong the wagering process. What you have described is just awkward, I'd say.

I'm tempted to make a deposit here I have just gotten fully verified, didn't clear the wagering for the 20£ KYC no deposit bonus but I have been looking for a reliable licenced Crypto casino that lets me use VPN to bypass jurisdiction bans and KingsCastle just confirmed that I as a Swedish player can use VPN to access Pragmatic play slots without worrying about any potential winnings being confiscated. Sounds good but also kinda shady, anyone here that plays with VPN and regulary cash out here from playing games restricted in your country?

Can't be to careful even if they give me a green light, right?

I would capture a screenshot proving the casino allowed you to use VPN without restrictions. It's better to be prepared, I'd say.

The emails they send out when your account is credited with Freeplay was very unusual. They tell the player to use a VPN (Brazil recommend) and Includes a link guide on how to use a VPN and one they recommend using.

But I'm not convinced. I will share the following even though they don't want us players to.

NOTE: The information in this email and any attached file/s are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify the sender immediately using the sender email address and delete this email. You should not read or copy this email, use it for any purpose, disseminate it or disclose its contents to any other person. Note that any possible personal views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of the company, unless explicitly stated otherwise. Consequently, no liability is expected in respect of any such views or opinions. Although every reasonable precaution has been taken to ensure no viruses are present in this email, we cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Moreover, communication via email over the internet is not secure and messages may be read, manipulated or otherwise compromised by unknown third parties. We do not accept any responsibility for the correctness and completeness of the transfer of information contained in such communication nor for any delay of receipt.

Any thoughts regarding this?