King Billy Casino - general discussion (page 6)

The same thing happened to me. They don't check, they just reject without looking at the document. I had to speak to support and ask them to look at the document. After that, they tell me, "We're sorry for the inconvenience," but if we're being honest, my account should have been verified by them, and if they rejected it without looking, what does that mean? They just want you to get tired and end up spending money. It's a psychological strategy that they don't take into account here. On the other hand, the licenses require that your account be verified before you play. Why don't they do it that way? It's obvious, right? It could be a kid playing, but they don't care.

Did you manage to verify your account at the end, though?

Many online casinos prefer to verify accounts of their players whenever the withdrawal is requested due to a simple reason, actually. Because not all of the players will withdraw winnings, you know. So, if they had to verify everyone, it would be time-consuming.

Do you get my point?

Please let us know if everything is okay there, and if you need some help, we're here.

Hilarious design with that weird king lol

Does that mean you like the casino and had a good time here?

Could you describe your experience a little better?😀

I'm having the same problem , in fact they are asking me now to prove of deposit when in first place is already registered on my bank statement as prove of address. A fun fact they DO NOT SEND the Gigadat prove of deposit via email as others casino do.

I have requested those records to Gidadat directly hoping that they will send me a copy of a prove of deposit made via interac. otherwise i will be force to open a complaint here after 15 days because the records of my transaction will be published next year bank statement. they do not accept screenshot of the transaction

In my case my account was verified in advance a serveral days ago.

And now they are coming to me with this.

Its like they don't want to pay me.

Do I understand correctly that they asked you for more documents in order to pass the KYC? Or better said, for some additional documents?

Well, it is nothing unusual, actually. Especially if there is some higher amount to be withdrawn.

Is it your case as well?

I hope everything will be done soon, and we'll wait for your updates.

I request to my bank a official letter with the prove of deposit. it will take from 1 to 7 business days.

so Patience now.

And i requested 200$ of 400$ that i have in my account. I requested one week cool off to avoid playing back the money to protect myself from addictive gambling. so menawhile im taking a break and keep myself busy in something else.

Will keep you posted.

That is very wise of you, especially if you know how you would react, so I'm glad you have done so.

We'll be waiting here for more information, for sure.

I received the letter from the bank and submitted it. The document was approved instantly.

I requested the withdrawal right away and informed them. About 20 minutes later, I noticed that the document had been rejected, and now they’re asking for a bank statement, completely disregarding the legitimacy of my bank letter.

Anyway, it’s my bank’s mistake—they forgot to include the account number. In my opinion, that’s ridiculous, because I never provided my bank account number when making a deposit; I only used Interac e-transfer. As we say in French, à suivre… to be continued.

Well, they need to do all these checks due to the AML, you know.

I hope that when you provide the correct document, everything will go smoothly then.

You know PetitGamer you have EXACTLY the same problem i had with them.Your experience is very similar to mine.I ask too from my bank prove of deposit and i submit them and KIngBilly refuse it because they said they can't see the number of my bank account!As you mention it's ridiculous cause King Billy didn't have the number of my bank account.Ne leur montre jamais ton numéro de compte(je suis du Québec possiblement comme toi).NEVER show them your bank account number,n-e-v-e-r!!!I submit a complain here a few months ago and finally after tons of emails and documents they finaly pay me...something like $220.00 CAD.I was so dissapoint from Guru because they never did noting to help me,ALL the job was done by myself!Guru did everything to discourage me!It's very sad to say but it's the case.In the past,like 4 years ago iwas register on 6-7 online casinos and i had problems with almost all of them for many reasons.I learn.Online casino is shi....!!!The only one i'm playing is Loto-Québec now...And one thing online players have to know....on line casinos use alway the letters KYC at their own advantage.....but the KYC process is the biggest joke on the online casinos platform.They use this to reflect that they respect the rules,the laws or whatever but the only reason that they use these letters is to fool players,this is the only reason.Bonne chance à toi.

Hello, I just want to say that perhaps including the complaint here might be of use.

The case is here 👈 I hope you don't mind.

I know you did not like it back then, but we always try to explain to players that it's much better to submit any document in the form the casino requests it in, especially in Curaçao-licensed casinos, because in most cases that is the easiest way to get the money.

I know how that sounds, and I read your complaint, yet the thing is to get the money out from the site as soon as possible, right? So, I was wondering whether a Kahnawake-licensed casino would act differently. I guess they would, but this is still Curacao—different AML "standards." 🙁

I'm sorry for stepping in; I only aimed to help players in the same situation.

i v' provided the corrected letter from my bank, was a pain because they were plying like a robot without reviewing the document mannually.

after i sent the same new document wiht a different name then finally was all corrected and im starting to receiving my funds. yesterday i received 200$ today i requested the remain funds.

You can't fault Casino Guru employees; they do their jobs well. There are extra casinos that Guru recommends, which I, as a member, never use. If you don't listen to Casino Gurus, then you shouldn't blame them entirely. Don't recommend casinos that are 100% safe; play there yourself. Then Casino Guru also takes full responsibility. Regards, Önder Bebek

German casinos only have a €1 limit, etc., but if you play from Poland, Turkey, etc., there's practically no contact person. Therefore, only play at casinos that Casino Guru has reviewed and recommends on their own website.

Brother, like you said, before depositing, initiate verification. Then they'll do it immediately because they want to collect the money. But hopefully, Casino Guru can help you. An earring for everyone who reads my message: verification first, then deposit money. Then, if you complain to Casino Guru, things will look very different.

Never visit a casino like this: https://pandido1.com/de/help-centre Never visit. Credit used up half an hour ago. Account shows €30 deposited. Disaster! Never ever go in.

As a casino guru, I would advise investigating which casino complaints have been filed, whether the €10 deposit or verification process failed, taking your own pictures, and rating these casinos so that nobody plays there anymore. That's how it should be! 🥰🥰🥰🥰

"Submit any document in the form the casino request"???Lollllllll...are you serious?i was exchanging tons of email with them and tons of documents by email!"The main goal(and you know it)they ask you tons of stuff hoping the player will be so discourage and he's gonna let it down and this way they are not gonna pay you!I have experience,i know how it's work!

Sorry Radka but i had a big laugh when you say that we should trust them cause they have a license from Curacao!I can open a casino tomorrow and find a license from Curacao in a cereal box!Having a license from Curacao doesnt, garanty a-n-y-t-h-i-n-g.And why compare with Kahnawake???