King Billy Casino - general discussion (page 3)

😂 I can assure you, no one has ever called me a queen. You made me laugh instantly! 👌

Well, let's make a decent noise when another big hit is shared in the "winning thread". I guess it would be more proper 😉🙏

I think in the future good profits will come more often because I'm positive 🤩

But nothing is more important than the queen 👑 😜

🫡🕊🌴

I'd say Lady Luck is more important here. 😂🙏

Stay positive!

Positive is the only option left to us in this sick world 🙂

Have a nice day!

I have been trying for several days to get my money paid out and they keep canceling all forms of proof of my address and have sent so many different forms within 3 months even PDF files it's just hoping I go in and use money on their side

Ive tryed in 3 days now to withdrawal from they site, they keep rejecting IT and I send in all information all is good but they still reject my adress information and I send in like 10 times and now send 2 PDF files to their email and support and still nothing is happening they realy Hope i will go spend the money on the site, i would if I know the withdrawal works

But what's the reason for it? What's wrong with the proof of address? Did they tell you?

True

Not bad casino, good amount of payment providers

That's the only thing you like here ? Have you had any experience with customer support ? What slots are your favourites ? Have you been able to make a withdrawal yet ? 😉

Good day, I have been trying to verify myself for days without success. I have a win of 650 euros and would like to have it paid out. I have uploaded all documents but nothing has happened.

Hi, exactly how long have you been trying to verify ? Have you delivered your documents to the casino and they are still pending ? Maybe the casino is still checking, so you will have to wait. Have any documents been accepted or not ? 

I would like to add that we give casinos 14 days to sort this process out and if they don't you can contact us and we will try to help you.

Do you think you can handle it ? 🙂

Aha I understand 2 documents accepted and the other documents only submitted 2 days ago then I will wait

many thanks for the info

Good day, I have been trying to log in for days without success. I have uploaded all the documents but nothing is happening. I want to cash out my winnings without success. Please check.

So it's on the right track according to what you write. It's okay, I know that sometimes it can be too long for players to wait a few days, but it's not always necessary to worry. So if the casino has accepted two documents then obviously the others will be checked and we'll see if they're OK. If anything changes, just let me know. 😉

Doesnt smell good:I'm register since a couple of months and i finaly ask for two withdraws:$60.00 and $200.00 CAD.I knew from the beggining when they start to ask me for documents that i will have problems with them.They ask per exemple for my bank account number!!!No way in my whole life i'm gonna send these personals infos!They said that the documents taht i sended 2 times are not clear.Big lies,i double check before i send them the documents to make sure that they are ok.A complaint is coming.Very disapoint with this attitude....don't know how could they have such a high rate!!!

Hi there,

As much as I hate to say it, verification typically includes banking information, particularly if you have deposited using a linked banking method. It would be better to select an alternative paid leisure activity if it makes you uncomfortable. Please do not assume that I am trying to contradict your experiences; all I am trying to do is keep you from having any more unpleasant surprises.

Either way, the casino has fourteen whole days from the complaint date to verify your account and credit your winnings. Operation is therefore typically the most successful strategy.

I am hoping your struggles will not last too long.

I make a complain days ago but i'm still waiting for an answer from your agent.If the casino offer the depot with Interact it means that they accept the TERMS of Interact wich mean thay they have to make my 2 whitdraws.When a make a depot,did they asked for proof of residence and a bank statement?No,so the have to pay.....When they accept the depot of full of difference methods,the casino(s)ask and want a proof of WHere the money come from?Of course not but they get rich without asking ANY PROOF for the depots that players make since years and years

Please mind the timer on your complaint; Nick will get back to you soon, and hopefully together we'll be able to solve this issue of yours.

The time Romi?Did you mention "THE TIME?" it's now more than two weeks that i start a complaint here an Nick didn't contact "King Billy" casino once!!!Sorry but it's a real joke!The casino approve all my documents but they don't want to pay me cause they want to see all my information on my bank account...the number from my bank account.Never in my whole life they will see this info!I ask for a first withdraw on september the 14 and another one on september the 16!It's now more than a month!They can't hold my money like this.As i license casino they can't do this and they have to pay.Can you confirm that a license casino are not allowed to do this?Withdraws will alway be the major problems with online casino,we can see it easily on lot's of comments here and elsewhere also on similar platform.

Another thing:I have an account with another online casino who is own by the same owner than "King Billy".We talk here of course of "Dama" .I don't have money anymore on this casino and i was on my way to make a depot.I really enjoy this huge casino and they ask me ZERO documents when times come to withdraw.24h hours and the money is in my account!I serioulsy think to close my account there because of the attitude of "King Billy".