KatsuBet Casino - general discussion

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Hello, I was so enthusiastic about this casino at the beginning, but Dan can have a rude awakening, I took part in a tournament between Christmas and New Year's Eve and purely by chance I didn't notice it at the beginning, I just played some slot game And that was a tournament game.

I came 3rd in the tournament and the prize would have been €3,000

Unfortunately, I still have to write to the supporters to this day and the same excuses keep coming up as to why my prize wasn't credited

That they make an effort and forward my request to the specialist department

I'm slowly getting enough and maybe someone can help me here

Hello,

Could you share (preferably in English) - all the reasons the casino has told you so far about the payout?

Based solely on what you mentioned, I can only recommend submitting a complaint against this casino. I always do that in case the players feel they are unfairly treated in the casinos.

Learn more about the whole process right here. Let me know how you feel about that.

That is the first answer to my complaint and the system always works in such a way that the email says that I have to be patient and that they check it in the specialist department and Dan comes the second email from the specialist department and I will complain again do and dan start the whole game over.

The first possibility would be it's just a computer that only knows these two answers or they make fun of customers

Because that's what happens every day

1.Mail

2.Mail

Thank you for those screenshots, surely there are special tournament rules and I would like to see the part about when and how the winners are decided and paid. Sounds like a good start to me.

Have you ever received a confirmation saying that you actually won the third or any prize?

Anyway, in the first email, the casino needs more time to address the issue and then the whole process should be carried out automatically, right - does not make much sense to me either.

I'll wait for your reply about the winning confirmation, but I feel the complaint is a good idea. So let me know, please.

No I didn't get any confirmation and I don't think there was a winner except the katsubet itself I've now written a complaint about this

Hello Radka

Thank you very much for the info on the complaint about casino guru

I did it and my case was taken

I never would have thought that people like this would do it

Thanks so much

Hello Patrik3990,

Happy to help 🙂.

I think that now it's too early for conclusions, you sent lots of information via the complaint and I'm sure that Tomas needs some time to go through it now.

Do you think you could ask the game provider about the results of the tournament in the meantime? Would be interesting to have two sources of information. It's just a suggestion, of course.

Let's see what Tomas finds out 🤞

Hello Rafka

Of course I help where I can

I have questions about this:

Game providers do you mean KatsuBet?

By bottom line do you mean the place I would have done in the opinion of KatsuBet?

Hi there,

Katsubet is the casino where you play, and Playson is the game provider - the company that created and sells the games to casinos 😉. By asking the game provider me and Tomas mean the Playson Group.

I'm quite confused about the bottom line I'm convinced it's an auto-translation matter. I did not previously mention any bottom lines, I'm sure.

I haven't contacted Playson but should I?

Hello,

since Tomas mentioned that in the complaint, I feel that it would be a reasonable step. Personally, I would do that. At least you can say that you have tried, so the casino should make some efforts as well, from your point of view asking the game provider is no longer an option. Alternatively, you will get a response. That would be useful too, I think.

No pressure though, just thinking aloud 🙂

I registered here 2 years ago made few deposit and i was not active at this Casino till few days back...I received bonus of 50 CAD for my birthday and after wagering, they have paid me max win of 10X bonus amount within 2 hours.

In my opinion i think this is honest Casino

Congratulations! That was actually a better birthday gift than you expected, right? 🙂 Happy birthday from Casino Guru! KatsuBet even received the fair badge from us so they really seem to be a good place to spend time. I'm glad you have such a good experience with them.

So, I signed up here through the Casino Guru promo, promising a 166% bonus up to NOK 5,000.

I made a NOK 1,250 deposit but was only credited with a NOK 1,000 bonus.

The support agent was helpful enough and tried to reinstate the bonus so that I would get the proper bonus amount: NOK 2,075

Then he realised there is a NOK 1,000 cap on this offer.

I would actually have been better of taking their standard welcome bonus instead, but he couldn't change it to that, so I'm left with a somewhat bitter taste from this.

I could also add that rather than the 14 days to wager the bonus also stated in the Casino Guru campaign, the timer is actually only 3 days.

Hello there.

I'm sorry for this trouble, I know it doesn't help you much, but for others' sake, I passed this bonus issue for a check and update.

I appreciate you took the time to let me know!

Finished playing there now and I can't see any reason to go back there at another time.

They seem to, wherever they can, offer the slots at the lower RTP settings. Several Pragmatics were at the lowly 94%. One should always be looking to play at the 96,5% ones. Not saying you'll win more on those, but you'll most certainly lose less.

There's an annoying side bar taking 1/4 of the screen when you play on the stationary which can't be closed.

Card deposits incur a 2,5% fee. This in addition to other fees you might get when using your card. Very few casinos charge such a fee nowadays.

They're trigger happy on the emails. Even after disabling it, I've gotten like 20 in just a couple of days. One of them said I'd get 88 free spins for a €1 deposit. I thought I'd might as well take them, but when I got to the deposit page, it said minimum deposit is €10 🤔

Anyway, there are plenty of better options out there.

Ladies and gentlemen may I present to you katsubet

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Jimmy

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Jimmy

Support Agent

E-mail:

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Katsubet Support 12:34 am

Hello. How may I help you?

Please select the subject of your message

Visitor 12:34 am

Bonuses

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Katsubet Support 12:34 am

Select the subject of your message

Visitor 12:34 am

No added bonus

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Katsubet Support 12:34 am

All games contribute different percentages toward the wagering requirements. Please refer to bonus terms & conditions and check if the chosen game is listed.

If you have any specific or additional questions left, feel free to return to the main menu or connect with a human.

Visitor 12:34 am

Connect a human

You have been transferred to: Jimmy.

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Jimmy 12:34 am

Hello. My name is Jimmy I will be glad to help you.

Visitor 12:35 am

hi i was supposed to recieve 50 spins with my last deposit

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Jimmy 12:35 am

Could you, please, provide me a screenshot of your offer

Visitor 12:35 am

Screenshot_20230702_123313.png

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Jimmy 12:35 am

Please, wait a minute I need to check the information.

Visitor 12:36 am

Screenshot_20230702_123214.png

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Jimmy 12:37 am

Thomas, let me inform you, that this bonus is an offer provided by our partners only for those players who have signed up with the particular link. To my regret, your account is not eligible to get this bonus.

Visitor 12:38 am

no i was sent that email, your obligated to honour it

you sent that offer to me

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Jimmy 12:40 am

Unfortunately, we have no control over the distribution of the offers. 😥

Visitor 12:40 am

yes you do thats an absoloute lie, look at the sender its YOU katsubet

thats absouloute false advertising

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Jimmy 12:43 am

We are very sorry about your experience at our casino. 😭

Visitor 12:43 am

no your not or you would issue the bonus YOU offered me

i want to speak to a manager

You rated our customer service as bad.

You left the following comment: thieves'

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Jimmy 12:44 am

Thomas, unfortunately, the manager is not here right now.

Visitor 12:45 am

omg stop lying, im well versed is customer service protocols theres always a manger there put them on

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Jimmy 12:50 am

As I said earlier, the manager is not available right now.

Visitor 12:50 am

would you like to see the legislation that every country has about it its a legal issue there has to be STOP LYING

put them on

im not going anywhere

i gaurentee that your speaking to them now getting directions on what to say

either that or what your doind could get you fired for misconduct

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Jimmy 12:55 am

Unfortunately, I can not help you, as the bonus is only available to players who are signed up with the particular link.

Visitor 12:55 am

its insane you literally sent me an offer via email

your 100 percent obligated to honour it

thats a lie or your organisation in outright lying to thier customers

what dont you understand YOU SENT ME THAT OFFER DO YOU UNDERSTAND YOU, YOUR COMPNANY MADE ME THAT OFFER

i was sent that offer by you after isigned up

not before

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Jimmy 01:01 am

As I wrote earlier unfortunately we do not control the mailing offers. 😥

Visitor 01:02 am

are you stupid or do you think i am expllain to me how i repeat YOUR service department S is somehow magically not responsable for what they sent

it was not sent from a third party YOU SENT IT

again i will ask you to ut your manager on

stop lying about everything

its so insane'

im going to post this conversation on every reputable gambling forum, casinomeister, askgambers, correctcasinos, casinoguru, trustpiot everywhere

so please explain to me how your service department is not responable for what they sent

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Jimmy 01:08 am

Thomas, unfortunately, I can't help you with your situation, we don't control what and when comes to our customers.

Visitor 01:08 am

if that waould fly every deep web drug dealer would not be respnsable for sending dtrugs by your logic

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Jimmy 01:14 am

I am very sorry about your experience in our casino, but unfortunately, there is nothing I can do.

Visitor 01:16 am

hahaha, yeah right, wow this is by far the wildest flagrant moves ive ever seen conducted by an online casinoo and theres some doozies around

lies lies lies

Read

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Jimmy 01:21 am

I understand how you feel, but at this point, I can't help you. 😭

In case you hav

e any other questions, do not hesitate to contact us.

Jimmy has closed the chat.

Start the chat again

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That was an extraordinary conversation 😂.

"Connet a human" - precious!

Sadly, I understand the operator's approach a bit. Did you know casinos usually hire third-party companies to handle all emailing campaigns for them? By the way, the same goes for payments. This is what he meant, I'm afraid.

Thus all bulletins, newsletters email offers should contain a direct link to specific limitations which usually apply.

Thanks for bringing up this topic. I'd say it is undoubtedly part of gambling, right?