Jupi Casino - general discussion

If you want to discuss anything related to Jupi Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I made several deposits in the casino and now I have won something! Had 4.2 out of 5 stars on the side where I saw it! Now I see this review and am a little afraid that I won't get my payout, I was told 72 hours processing time today!

Hello DeeDragee. Honestly, you chose a casino with a very bad reputation. But it does not ultimately mean that you will not get your winnings. It takes some time to verify the account as well as the payment process itself.

Hope for the best. Let us know if there is anything suspicious.

Hello ... yes I saw that too now! In some cases, I can already confirm the rating as there is a maximum of € 1000 per payout and there is also a limit per month! Will the verification and the payout be tested in general? Or are only the terms and conditions evaluated! There have already been casinos here where the rating has been corrected upwards! I'll get back to you as soon as I've heard something and I'll also rate the casino! LG

Hello, you're correct plus these limits may prolong the withdrawal process in general, so please give it some time, but be cautious. We're testing and adjusting reputation scores regularly, and if the casino improves anything in the manner of fair gambling, we can raise its rating. We always try to be straight and fair. Thank you for future updates.

Short update: my payout was canceled on December 3rd, 21st! When asked, I was told that a selfie with ID was missing, although I was informed beforehand that my account was fully verified! Then I uploaded it and made another withdrawal request! I'm curious how it goes next week!

Thank you for sharing. I'm also very curious, there are a lot of things that could be missing in the future when it comes to a pending withdrawal... Still, hoping for the best 🙂

Unfortunately this can happen. One support agent thinks it's all good, another finds out that something's missing. It's good that you cooperated with them. Let us know if you receive your winnings 🙂

Short update: it is now over 48 hours after my withdrawal request, nothing has happened so far! When asked in the chat, I get the answer that 72 hours are not up yet! Even though it was said within 72 hours !! And it was said directly if no further examination is required! But I have already uploaded all kinds of documents and I don't even know what else could be required! LG Christian

Well, what proofs and statements have you uploaded so far, please?

So: A current electricity bill / mobile phone bill, bank statement, photo of bank card, ID card front and back, and a selfie with ID card that was requested! I think that's all

So this morning should actually also be processed! Then the 72 hours are up

That's quite a list of proofs. Well, the more they ask, the more time is needed for evaluation in general, I think. Frankly, it's almost normal that a player waits over a week sometimes... Hope this is not the case!

Well, you said 72 hours and the first request was already rejected and said which documents are missing. I have now uploaded them! And the 72 hours will be up in 2 hours! So they should actually approve the payout

We shall see about that - they should if they decide to do so. According to their very bad reputation, to me, that's not so obvious.

Hello ... well nothing has happened yet! I was told that I uploaded documents on Monday and have only been fully verified from then on, the 72 hours will apply from then on. So that would be today, I'm curious what happens

Filed a complaint now! Now it says in the live chat they can not give me any information when the payout will be processed!

Good you did it. This is not an answer at all. Hope our team will be able to help, but this is not a good sign, I'm afraid.

Hello ... my existing payout has been gone since yesterday evening! It just stands now that I have no payouts! But I didn't get any information or anything. Since yesterday I haven't come in in the live chat either!

Update: Allegedly the withdrawal should now be approved by the casino and I should receive my money!