JugaBet Casino - general discussion (page 2)

Hello, thank you for sharing your feedback. We want to assure you that at Jugabet all our games operate with verified and regulated RTP, and we are committed to transparency and fair play. We understand that gaming experiences can vary, and we encourage all our players to gamble responsibly and set betting limits that suit their budget.

Hello,

We regret the experience you described and take all of our players' concerns very seriously. Please note that our office in Peru has been closed; however, we remain fully committed to supporting our players.

If you provide us with all the necessary information about your account and the issue you experienced, our support team will review your case and provide the appropriate assistance. You can contact us by email through our official channels and include your account ID for verification.

We appreciate your understanding and cooperation, and remain committed to resolving any legitimate concerns in a fair and transparent manner.

Sincerely,

The Jugabet team

Hello there.

Thank you for your input on our forum. I have synced your account with the casino you represent. Now you can feel free to communicate with your players here at any time.

Please review also our rules for casino representatives here.

Unfortunately, as I can see, you have replied to our user's post, which was written a really long time ago, so I am not sure if you will get any reply, but keep up what you're doing and feel free to reach out at any time.

They're giving me the runaround, telling me the deposit department is handling it, while Mercado Pago confirms the payment was credited immediately. They're lying and giving different versions all the time. I have screenshots showing how they contradict each other.

Hello, based on what you describe, you have a problem with a deposit to the casino that has not yet appeared there, or is it something else? If so, how long has it been going on and what has the casino told you so far? 

JugaBet permanently blocked my account and withheld approximately $7,500,000 CLP, generally arguing an alleged irregular or fraudulent activity.

However, they have not specified what I did, what bet or transaction they consider irregular, nor what evidence supports the decision.

I have always used my account normally and all my deposits were made from bank accounts in my own name, which I can prove.

I don't question JugaBet's decision to close my account. My complaint is that they withheld $7,500,000 CLP without specifically explaining what conduct I committed or providing a concrete justification for withholding those funds.

I request Casino Guru's assistance in having JugaBet review the case, provide the background information that justifies their decision, and return the funds that legitimately belong to me.

That's a very unpleasant experience, and I hope that the associated complaint request I found will be approved soon. From my experience, casinos do not share details of such claims with the players; the reason is quite logical, but it usually raises concerns about transparency and I perfectly understand that. I suggest we remain patient; our mediators will do their best to help if possible.