Jet4bet Casino - general discussion (page 2)

They don't want to reply to my emails at all

This is a terrible casino. I think they just don't want to give me tournament bonuses and use various excuses to shirk them. Every promotion they send to me is sent to my mailbox. I got it by depositing, but now they say the bonus percentage is too high and unfair to other players. They disqualified me from the tournament. I think this is very unfair. I hope everyone will not play their games at jet4bet.

Well, it surely seems unfair, especially as we don't really know why they would disqualify you.

If they sent all the promotions to you and you used bonuses, there is nothing wrong with it, I believe. I truly don't understand their position, to tell you the truth. 🤷‍♀️

That's why I wasn't given a bonus.

I will leave it to your complaint resolver; hopefully there will be a solution to all this soon.

Could you please help me figure out how to deal with my problem now? Thank you.

Jet4bet is a scam casino, please don't play there.

I won first place in their live betting tournament in August, but at the end of August, they told me I was disqualified from the bonus because I used too many bonuses. They disqualified me from all bonuses, so I got angry and closed my account. Now they're saying it's my fault that I closed my account. This is a complete scam. I confirmed it with the casino manager four or five times before closing my account, and she said I couldn't get any bonuses, including my tournament winnings. Now they're saying it's my fault. Please don't play any games here, because they'll scam you out of all your money.

As for now, I would surely suggest waiting for your complaint resolver to see what can be achieved in your complaint.

There's not much you can do right now, actually.

It's disgusting that this casino did exactly what I did.

I'm sorry to hear that your experience was not good at this casino.

Have you asked them to close your account already?

Let us know how responsive the casino was, please.

They also maliciously cancelled my tournament prize money.

Hello, I hope you enjoyed the weekend.

I found out that the complaint is about to progress further, so I'd say it would be best to see what comes next. You did a wonderful thing when you responded to the casino statement in the complaint. I believe it is important to clear the matter out. 👍

Yes, even if they don't compensate me for the prize money, I still want to let everyone know the ugly side of this casino.

I believe I understand you; that's very noble. I would, however, prefer to see a fair outcome. That would be a sign that no one else gets caught either—if you catch my drift.

Thank you to all the service staff for your hard work and for helping me get back the money I was owed.

However, I also want to remind all players not to be afraid to fight for their rights. It took me almost three months to recover my losses. Also, try to avoid playing at this casino because they will arbitrarily cancel your winnings.

Hello, thank you for your persistence! It seems that Jozef did a marvelous work, well, like he always does.

I'm glad you feel satisfied, and I certainly hope no other casino will give you such trouble.

And if they do, we'll be here.

Have you thought about moving to some other casino if it is this way, though?

Perhaps you just don't have much luck at this particular casino.