JackTop Casino - general discussion (page 15)

Apologies, that was a mistake. I'm not involved with Ask Gamblers. I'm willing to share everything. It's actually about two casinos: jacktop.com and bm.bet, totaling over 35,000. I posted a review on Trustpilot: https://nl.trustpilot.com/reviews/6927658391b8ab50f406a750 https://nl.trustpilot.com/reviews/692765ffa5fc3c9d973d3a12 That clarifies things a bit, but I could send a zip file containing a lot of evidence of conversations with the casinos' VIP managers, but I prefer to do that privately because my information is included. Can I email it?

That's ok, no worries.

My colleagues will surely look into that for you. The only thing needed is the official complaint request. It's quite easy and I believe you may use the previous post as a summary. Please be prepared to provide screenshots from your account closure chats or email exchanges with the casino.

Follow this link 👈👈 to fill out the form, please.

If you have any questions or would like to discuss how the complaint works, please let me know. I will be back tomorrow.

Hi Radka,

I have filed a complaint but I want to make sure that the screenshots and my private information are not publicly visible.

Kind regards

Steef

Hello, I understand and you don't have to worry about that; this is particularly the reason why the complaints are not part of the forum. Besides, there is a special option for uploading screenshots separately in the complaint, which allows that content to be hidden from the public.

You can also request your mediator to make the entire complaint private. Ultimately all your posts will be hidden due to privacy.

the grating are good on casino guru when i made account got a 8.4 rating all fake

It is best to report this to Bilder, the bank they use

I believe we have discussed that topic in other threads. Still, what specific information are you hoping to receive? I was discussing another player's issues is it somehow related?

Every rating will be lowered if the casino does something unfair. I believe it aligns with your description. We are, of course, sorry for every unresolved complaint, which is the way for lowering the rating.

Feel free to correct me if I missed the point, please.

I will like to have company details

So what you say everything starts with a 10

Adam → Jij

Hey, It’s Adam!

As winter comes to an end, I’d love to hear how your season went. To warm things up, I'm giving you a last Winter Bonus — 30% on your next deposit up to 300 EUR.

Claim now with secret code END8.

Jij → Adam

Adam you have to close my account i dont want to gambling anymore before i spend al my money.

Adam → Jij

Hello there. What's happened, my friend?

Jij → Adam

The same i am asking you a lot of times i want to stop gambling and close all of my accounts.

Adam → Jij

It's very sad to hear, my friend. Is there anything I can do to change your mind?

Jij → Adam

NO.

Adam → Jij

Even a nice bonus from me won't cheer you up a bit, right?

Jij → Adam

No sorry i have to close it.

Adam → Jij

But you can at least try your luck again:)

Jij → Adam

No thanks.

Adam → Jij

Are you sure in your decision?

Jij → Adam

Yes i want to rebuilding my life and safe some money so lets do it thanks for your wonderful services.

Adam → Jij

Maybe you should set a cooling-off period for a while? You will rest, gain strength and come back if you want to:)

Jij → Adam

Please close it.

Adam → Jij

Is there anything I can do to change your mind?

Jij → Adam

No close it otherwise i get in big problems.

Adam → Jij

I understand your dissatisfaction and it is quite logical, but I see how far you have come and as your VIP manager I can tell you that now is definitely not the time to stop. There are always happy and unhappy moments on your way, but for your future success you need to be able to go through it all with your head up and not give up. I will do my best to help you with this.

-------------------------------------------------

Adam → Jij

You’ve been selected for a VIP mystery bonus. Reply with ?ADAM?.

Jij → Adam

?ADAM?

Adam → Jij

Congratulations, you received a double reward.

Jij → Adam

Hi Adam, can you block and delete my account. I spend too much and never paid out anything.

Adam → Jij

Maybe you shouldn't make hasty decisions. I'm sure your luck will return.

Jij → Adam

No it is better to close. I feel like playing again now but I better not deposit so close it.

Adam → Jij

Perhaps a nice bonus will cheer you up?

Jij → Adam

I think it's great you want to give a bonus and I will use it, but I must protect myself by closing my account.

Adam → Jij

I’ve added a nice bonus. Good luck.

Jij → Adam

Hi Adam i want to close my account.

Adam → Jij

Oh no. Tell me why. I'm here to listen.

Jij → Adam

I lost too much and I get into problems if I continue.

Adam → Jij

After a black streak there can be a white one. I want to support you with a personalised bonus.

Jij → Adam

Ok let's try that maybe you're right.

Adam → Jij

I can offer 20 euro no deposit loyalty bonus.

Jij → Adam

Thank you very much.

Adam → Jij

I've added a bonus.

Jij → Adam

Thanks but no it doesn't bring luck and now I really want to close my account I insist.

Adam → Jij

Is this your final decision or is there anything that could change it?

Jij → Adam

I am in serious trouble. I lost all my savings and have bills to pay. I need to stop throwing money away.

Adam → Jij

Maybe you just need to take a break to gather strength. I will always be waiting for you with the best offers.

------------------------------------------------

Adam → Jij

Exclusive bonus on your next three deposits.

Jij → Adam

Hi Adam I really want to delete my account permanently 100 percent.

Jij → Adam

It really has to happen unfortunately I can't continue like this. Please do it immediately.

Adam → Jij

What happened Steven?

Jij → Adam

Not again. I really need to stop gambling. It's destroying my life.

Adam → Jij

Maybe you just need to take a break to gather your strength?

Jij → Adam

Nope i need to delete.

Adam → Jij

You don't have to jump to conclusions mate.

Jij → Adam

I will tell you that I will claim my losses back because I have asked you this before and then gambled again. If my account was closed I would not have lost so much. You will hear from my lawyer. Or are you prepared to give back 60 percent without a lawsuit?

Adam (assistant) → Jij

Your manager is unavailable. I will transfer your request.

Adam → Jij

Hello there. You are very important to me and I hope you will change your mind. Remember your winnings and pleasant moments.

I'm sorry, I do not follow you at all. There have been no stars involvedm as far as I know. Can you try once more, please?

You can see the name in the review.

Registered owner details are on the casino's webpage, I reckon. Did you try, please?

In the form of a screenshot, this is going to be a hard moment for the casino, I wager!

In any case, do you know how the casino's rules specify the process for requesting account closure due to gambling addiction? Is this chat with Adam the suggested channel?

I'm just asking because I don't know.

One way or another, being told: "Maybe you just need to take a break to gather your strength?" or "You are very important to me and I hope you will change your mind. Remember your winnings and pleasant moments." as a struggling player, that's rough! Is this Adam a human or an AI, I wonder? A well-set AI assistant would probably have handled the situation much better. 🙁

This was email contact, but I also contacted him via WhatsApp. I'll look into that. Ultimately, Dam closed my account, so that means he could have done this much sooner.

Adam Jacktop.com

My WhatsApp messages aren't reaching me. Either I've been blocked or the number no longer exists. Can someone check this?

I believe that the complaint should include all of that information. The mediator must see this. Can you describe that and upload what you got in the complaint, please?

They blocked you if they ask for your email in live chat

you ignored afterward

That's right, and they do the same thing at Jacktop and bm.bet. I know I did it myself, but I've also seriously asked them to block me. My electricity and gas have even been cut off, and I'm in big trouble with the tax authorities. This shouldn't have happened. They're just criminals, and I won't tell them what I want to do to them. A bunch of online cowards who are untraceable. If you're a man and have any guts, you'll at least respond. If not, you're not worth the light of day.

Yes, I also have big problems, I was also thrown out of my house, restructuring does not help due to illegal gambling activities