JackTop Casino - general discussion (page 14)

Well, we have tried to help you, but according to our team, you don't have enough to contact the casino. I don't know what more we should do because we have tried several times according to your complaints. 

Unfortunately, as Radka said, such things are beyond our power to resolve.

Maybe u can provide me the mail from the contact u have

I'm sorry, we don't do that even during an active complaint. We are mediators, after all. 🙁

Is it even possible to get in contact with casino or do they ignore for a reasson

that boomerang partners also ignore

I don't know, if you write to them on some available contacts, I would say that they probably ignore you on purpose, just like Boomerang partners. 😕

I think so, yes, they shouldn't call themselves a company in my opinion. I hope I meet them this weekend in Hungary.

Is there a conference planned where they should go? Are you going there too? 🙂

I don t know for now if they do that is u know they have one u can provide me that info

I only asked if there was something like that when you wanted to meet them in Hungary. I think if there was a conference, you would have known about it because it's public. So I don't have any other info different to yours.

No i go to the registerd address but i go with full flix bus

Oh, I had no idea. Do you think you'll come up with something positive?

Hey! I can't find many Dutch people and I wonder if you filed a chargeback via a NL bank and if so how did that go for you?

Charge back no idea how to submit that

This casino nitpicks over KYC requirements, and several complaints have actually been filed because of it.

Particularly egregious is the demand to take a selfie with your casino account as the background.

Many users today only have smartphones, making it physically impossible to comply, yet they offer no guidance on how to take such a photo.

Do you have the same problem? Are you also unable to verify yourself and have issues with selfie? 

it's a fake casino

The casino is fake !

maybe if the persons who like to get a refund stalk bilder till they give some info about company

Jacktop – Ernstige schending zorgplicht, weigering account te sluiten en €15.443 verduisterd

I am filing a serious and urgent complaint against Jacktop Casino for gross negligence, refusal to close my account after explicit requests, and knowingly exposing me to severe financial harm.

Between 19-08-2024 and 09-03-2025, I deposited a total of €15,443. During this entire period, not a single withdrawal was ever approved or paid, even though I submitted multiple requests. Far worse is the fact that I informed Jacktop’s support on several occasions that I was losing control and I explicitly instructed them to close my account immediately.

Jacktop ignored every closure request and continued to accept large deposits without performing any checks or interventions. This is not an operational error. This is a wilful breach of duty of care, a violation of responsible-gambling standards, and a direct failure to comply with basic AML and affordability obligations.

Their actions show reckless disregard for player safety and prioritisation of profit over legal responsibility.

Key violations:

Total deposits: €15,443

Total withdrawals paid: €0

Clear and repeated requests from me to close my account

All closure requests ignored

Jacktop kept my account open and kept accepting high deposits after I asked them to stop

No KYC, source-of-funds, affordability, or risk assessments performed

No responsible-gambling intervention despite clear red-flag behaviour

Support stopped replying entirely once I demanded explanations and payouts

Any compliant or responsibly operated casino would be legally obligated to immediately close or freeze the account after such requests. Jacktop intentionally failed to do so, resulting in severe financial damage.

This is gross negligence, misconduct, and a serious breach of duty of care.

I request AskGamblers to intervene urgently.

I seek:

1. Full reimbursement of all deposits (€15,443) due to the casino’s refusal to close my account and their failure to follow mandatory player-protection measures.

2. A full investigation into Jacktop’s responsible-gambling and AML procedures.

3. An explanation for why all withdrawal requests were blocked while deposits remained unrestricted.

Jacktop’s behaviour is dangerous, unethical, and unacceptable. Immediate action is required.

Hello,

just one point: are you working on that with AskGambler? Because you posted:

"I request AskGamblers to intervene urgently."

You are free to choose your preferred course of action; the complaint is at your disposal.

https://casino.guru/complaints/create

Are you willing to share how specifically you asked for your account to be closed due to gambling addiction, please? Maybe we can find something useful.