Jackpot Jill Casino - general discussion

If you want to discuss anything related to Jackpot Jill Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Please help me my money be missing aud 36500 from jackpotjill. I be chatting with the operator but see like not helping me . I scared i wont able to get my withdrawal money from jackpotjill.

Hello, could you try to describe what's happened please? Otherwise it's hard to help you in any way...

Hi . I have put deposit and no bonus . I wont about 28k and requests for withdrawal. In the meantime, they send me an email to provide all the documentation for verifying and withdrawal. 

When i upload my document on the kyc, it keeps returned and logout from my account. I tried to login with 3 different phone also unsuccessfull . 

i chat with the operator on the live chat and when i can get login on my acc, all my money was pending and the website keep refreshing on its own and all of sudden i cannot see my withdrawal requests and i contact the live chat they said theres no withdrawal requests. The question is ,wheres the money go? 

they said i have reversed they money and deny what happened actually. When im about to make a police report, they asked me to wait for 24h my account verify and they will pay me .but it didn't happen and keep asked me to wait and nothing happen . Pls help me !!!!!! Did they just scammed me? Because all this shit happened when i show all the evidence that im trying to withdraw and got blocked on their website

Hello, thank you for quick answer. Saddly, there are few options left. Did you manage to take screenshots before the money disapeared from your account? What is an actual statement the casino provides? Are they verifying anything, or just checking if they already paid you, maybe? Sometimes it takes a few weeks to sucesfull withdrawal.

Wait a few days more and if they stop answering to you or communicate at all, submit a complaint.

yes i got all the screenshot, the security department called me and verified me and said their managers will talk to me but until now I didnt receive any calls

and they blocked my account now without reason.

Well, now it's time to submit a complaint, you can do so here. Our complaint team will get in touch with you afterwards.

I already make a complaint. I hope before 6 days team guru can help me solve this problem . 😥 i spent all my single penny . And this is first time happen to me . I really scared i wont able get my money back. Please team guru help me

Isn't it possible that you won the big amount when you still played with the bonus so there was a maximum withdrawal condition that the casino applied to you?

I dont get any bonus when i put the depo .

The maximum withdrawal is 30,000 and i won 28600 . I make a withdrawal request but they twisted me now . Can i make a police report and find a legal lawyer to bring this matter to court ?

I just got a call from jackpotjill. After they change the system from withdrawal money to reverse the money . And i have the proof i withdrawal the money and they edit the system . I need to make police report

Jackpotjill fucking scammer all of they come from India 🇮🇳

I don't get it. What kind of reason did the give you for not paying the winnings? They operate without any valid license so it's gonna be difficult to seek justice.

They twisted blame me for reversed the money i have the proof which i withdrawal the money . And after they unblock my account i login see all my money is reversed and the date was wrong i withdrawal screenshot i have it . Now i really need justify and please guru i need help from you

They called my phone number and said they cannot pay my winnings because system faulty and promised this will never happen again and offered bonus money half of my winnings. But I refuse and i said i want my money that i withdrawal, and they got angry and say i am the one who scammed. When i said i will report to acma and police they just hang up their call

If they offered you any kind of compenstation (istead of your winnings) a stated that there were system problem, I'm sure they know they have made a mistake...

There's no point in accepting the bonus money if you won real money. I just want to say that I feel very sorry for you. You won a lot of money, but you won them in a casino that has no license and it sounds like the casino just tries to scam you.

Is there any solution? Pls help me 😭