Jackbit Casino - general discussion (page 7)

Hello, this is a horrible thing to experience.

You mentioned a few rules you were supposed to break. What are those about, please? Would you mind making a complaint here with us? It is a fair chance to have the situation investigated: https://casino.guru/complaints/create 👈

(This process is often quicker than contacting the license and then waiting for the response, because the entire supervisory board of the Curaçao Gaming Authority resigned in mid-September. This means the regulator has been operating without its top oversight body for several months now... )

You can also see the license through the validator on the website; a screenshot might help:

Hi, I complained but Jackbit claimed they could not do anything because I only used sports betting function on the site so ended up closing my complaint with 0 resolution. Jackbit are a fraudulent company. They are just deducting anyone's winnings and claiming violation of Terms 8 and 9 for absolutely no reason and it is frankly not acceptable. The company is conducting shamefully and I am exploring avenues to take them to court and sue them for this and guarantee I will win as they have no evidence to back up their decisions.

I have full documentation and video showing what happened and how. This includes how much I deposited, how much I won, and everything else. If the appeals body to which I have submitted my letter does not respond, I will take the case to court and, on the basis of European Union law, I will transfer the entire jurisdiction to the European Union, where they will incur enormous costs. In addition, due to the severe harm to my health caused by stress and nerves, I will demand substantial compensation. They simply blocked my account, but I still have everything anyway.

In my opinion, you should reconsider submitting a complaint with us. But it is up to you, of course.

Lawsuits in Curaçao in the current state, as I shared with you, rarely solve anything.

If all my bets were sports bets, in real sports I would be able to file such a complaint through you, as you say, right? After speaking with a lawyer, it turns out that the jurisdiction of the European Union gives me the option to file the case here, so that if anything happens it will be heard in a court here in the European Union, and not somewhere in some exotic, beautiful country.

Oh, I see now. Thank you. This is also about a sportsbook, not a casino. In that case, we truly can't help.

Yet I expect the lawyer to explain to you the reality of suing a casino with an offshore license and whereabouts. 🙁. The casino is indeed licensed in a beautiful exotic country; that is the point—international gambling laws—just saying.

I wish you the best of luck; please keep us posted.