Jackbit Casino - general discussion (page 7)

Hello, this is a horrible thing to experience.

You mentioned a few rules you were supposed to break. What are those about, please? Would you mind making a complaint here with us? It is a fair chance to have the situation investigated: https://casino.guru/complaints/create 👈

(This process is often quicker than contacting the license and then waiting for the response, because the entire supervisory board of the Curaçao Gaming Authority resigned in mid-September. This means the regulator has been operating without its top oversight body for several months now... )

You can also see the license through the validator on the website; a screenshot might help:

Hi, I complained but Jackbit claimed they could not do anything because I only used sports betting function on the site so ended up closing my complaint with 0 resolution. Jackbit are a fraudulent company. They are just deducting anyone's winnings and claiming violation of Terms 8 and 9 for absolutely no reason and it is frankly not acceptable. The company is conducting shamefully and I am exploring avenues to take them to court and sue them for this and guarantee I will win as they have no evidence to back up their decisions.

I have full documentation and video showing what happened and how. This includes how much I deposited, how much I won, and everything else. If the appeals body to which I have submitted my letter does not respond, I will take the case to court and, on the basis of European Union law, I will transfer the entire jurisdiction to the European Union, where they will incur enormous costs. In addition, due to the severe harm to my health caused by stress and nerves, I will demand substantial compensation. They simply blocked my account, but I still have everything anyway.

In my opinion, you should reconsider submitting a complaint with us. But it is up to you, of course.

Lawsuits in Curaçao in the current state, as I shared with you, rarely solve anything.

If all my bets were sports bets, in real sports I would be able to file such a complaint through you, as you say, right? After speaking with a lawyer, it turns out that the jurisdiction of the European Union gives me the option to file the case here, so that if anything happens it will be heard in a court here in the European Union, and not somewhere in some exotic, beautiful country.

Oh, I see now. Thank you. This is also about a sportsbook, not a casino. In that case, we truly can't help.

Yet I expect the lawyer to explain to you the reality of suing a casino with an offshore license and whereabouts. 🙁. The casino is indeed licensed in a beautiful exotic country; that is the point—international gambling laws—just saying.

I wish you the best of luck; please keep us posted.

Hello ES_777,

Apologies for the delayed response.

After a detailed review of the case, our monitoring team identified connections with another player account during the investigation. As a result, the account was closed due to violations of our Terms & Conditions, specifically Sections 8 and 9.

Following the account closure and in accordance with Section 11, 20% of the last deposit was deducted from the balance as an administrative fee. The remaining balance is available for withdrawal, after which the account will remain closed.

Sincerely,

Jackbit Casino

Hello zioni,

Firstly, we want to apologize for the delayed reply to your thread.

Could you please provide us with your username or email address to check your case further and in detail?

Best Regards,

Jackbit Casino

Hello gaitanvanya,

Please accept our apologies for the delayed response.

Following a thorough investigation, our monitoring team identified multiple connections with another player account, including (but not limited to) the region of registration, citizenship, deposit methods, payment address, and a similar sports betting pattern. These findings constitute violations of several sections of our platform’s Terms of Use, specifically Sections 8 and 9. As a result, the account has been terminated.

We once again apologize for the delay in our response and for the outcome of the account investigation.

Sincerely,

Jackbit Casino

Since when is it not allowed for more than one person to use the same computer?

In your Terms and Conditions you state that people from the same household are not allowed, but there is never any mention that using the same computer is prohibited. That’s point one.

Point two: If people place similar bets, that’s exactly what your platform is about.

Point three: In court, you will have to prove how exactly the fraud occurred.

Point four: We play only and exclusively according to your rules, as you highlighted in your own Terms and Conditions.

Point five: The case will be made public, and you will lose your reputation as any kind of reliable bookmaker. As a result, you will lose far more on that reputation than the few thousand EUR you are trying to appropriate from me.

Point six: I deposited, as far as I remember, almost 900,000 satoshi, and I was supposed to withdraw around 1,200,000–1,300,000.

Next point: I am attaching a screenshot showing that my account is blocked and I cannot log in.

Any questions?

If you were honest, you would pay me back what I deposited.

Additionally, due to the stress, I have suffered a health impairment, which has a significant impact on the whole matter.

What you did is guerrilla-style conduct and has nothing to do with honesty.

The only thing you are basing this on is that someone else—who has a completely separate household—also placed bets strictly according to your rules, and it so happened that they used this computer, just like a dozen or so other people did for various purposes.

You are unable to pay out when a user wins—that is the whole truth. You are breaking the rules that you introduced yourselves. Simple as that.

You don’t have even as much as a hair’s thickness—neither evidence nor even a presumption of guilt—of any fraud whatsoever.

Even in theory, there is no way to defraud you, except through some kind of hacking attack.

When you were losing, you raised my limits, and when you kept losing and I was still in profit, you decided to appropriate satoshi that do not belong to you—by force, violently, like in the Middle Ages.

I will make public how to win.

And as far as I remember, I had 30–40 wins in a row!

No regards.

Dear Zioni,

It appears there may be a misunderstanding. The points you highlighted relate to a different player whose case we addressed earlier here.

As we currently do not have your account details, we are unable to review your case or provide specific feedback at this time. We kindly ask that you share the username or email address associated with your account so we can investigate the matter further and get back to you with an appropriate resolution.

Sincerely,

Jackbit Casino

My login: Bolesk

I’m sharing my case to warn other players.

I deposited crypto at Jackbit Casino and played without any issues. My balance reached 147 USDT.

When I requested a withdrawal, Jackbit requested KYC verification. After submitting documents, I received an email stating that players from Ukraine are prohibited, and my account was permanently closed.

All winnings were confiscated, and I was only allowed to withdraw 49.99 USDT, which was my last deposit.

Important details:

– Jackbit allowed me to register

– Jackbit accepted my deposit

– No warning about restricted countries appeared before playing

– Restrictions were applied only after the withdrawal request

I currently live in the Czech Republic, but Jackbit never asked for proof of residency before taking my money.

I believe this is an unfair practice and want to warn other players.

I can provide screenshots of the KYC email if needed.

Hello, I expect a casino representative to come and share more light on that. May I, for a start, know how Ukraine comes into place, please? You live in the Czech Republic. What are the origins of your documents, and in what country did you fill them out upon registration, please?

I guess that information will help us understand better.

If you want to have this investigated, I suggest you file a complaint. My colleagues will review the complaint and determine what is fair and in accordance with the rules.

https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Let me know what you think, please.

Dear Vaxa8881,

As previously communicated by our KYC team, we do not accept players from certain countries, as outlined in our Terms & Conditions. It is the player’s responsibility to familiarize themselves with the platform’s Terms of Use and applicable local regulations.

Regarding your specific case, the account was registered from the Czech Republic, and all subsequent logins and authorizations originated from the same location. As a result, we had no information regarding citizenship until identity verification was requested. During the verification process, a Ukrainian passport was submitted, which could not be accepted in accordance with our Terms & Conditions. Consequently, the account was closed.

In line with our policy, the full amount of your last deposit was made available for withdrawal, and the withdrawal has been processed successfully.

Sincerely,

Jackbit Casino

I still can’t log in to my account and I can’t withdraw my satoshis. Are you going to return my satoshis to me?

I still can’t log in to my account and I can’t withdraw my satoshis. Are you going to return my satoshis to me?

Dear Zioni,

Thank you for providing your username.

After carefully reviewing the case, the account was temporarily suspended while our monitoring team conducted a detailed investigation. Now that the investigation has concluded, we identified a duplicate account linked to the same IP and device, the same cryptocurrency address, and suspiciously similar sportsbook gameplay across both accounts. These findings constitute a direct violation of our platform’s Terms of Use.

As a result, both accounts were closed. In accordance with our Terms & Conditions, specifically Sections 8 and 9, you are permitted to withdraw the remaining balance after a 20% deduction from your last deposit, applied as an administrative fee.

We understand that this situation may be frustrating; however, these measures are necessary to ensure a safe and reliable environment for all players.

Sincerely,

Jackbit Casino

Dear Support Team,

Thank you for your email. I acknowledge your decision and your statement that, according to your Terms & Conditions (Sections 8 and 9), I am allowed to withdraw the remaining balance after an administrative fee equal to 20% of my last deposit.

Therefore, I kindly request that you:

apply the 20% deduction as stated,

enable/unlock the withdrawal function on my account so I can withdraw the remaining funds myself, Please confirm when withdrawals will be enabled on the account.

Sincerely,

Zioni