iWild Casino - general discussion (page 20)

Personally, I would like to see a comprehensive email sent to the players prior to the site going down, but occasionally things don't go as planned. We'll have to wait and see.

i sent further documents yesterday, I have had a email to tell me they have been received, and are being reviewed.

the site is still down, so I can’t see how I will take out my winnings but I have asked them the question.

in regards to communication I can’t complain because I do receive a response.

the process it’s self is awful I have never known it take this long, and why all document that they need are not asked in the first instance, instead of separate..

Although I realize that one never really expects significant delays or inaccessible websites, my experience has shown that the situation remains optimistic as long as it reacts to significant events, such as verification in this case.

Not to even mention when the documents are asked for one by one... Stay patient and persistent. I understand that this situation is very frustrating, but you are capable of handling it!

Exactly the same thing happened to me. It was all a stalling tactic. I had to send everything individually. I was supposedly getting emails for verification, but I didn't get a single one. I had to keep asking in the chat. I've never experienced such a long stalling tactic at a casino.

Did you receive your money ?

No, first the payment was canceled because of the switch to the new site, then everything had to be verified again, of course every missing document was requested individually, so it dragged on for ages, and after everything was complete the site was suddenly down.

Have they been in contact with you ?

The site is back online, but it doesn't seem to be working properly yet, and all my credit is currently gone.

I just chatted with support, I hope that's really what happens.

It’s not, no more it’s gone back down.

I couldn’t even log in

Oh, thank you for the update! It might make more sense to address all issues at once, notify players via newsletter about the maintenance, and then allow them to return to the casino after they fix the balance invisibility issue completely.

This must have scared many players...

Hi, I can access the website today. Are you able to?

The website has been online for a few days now, all the documents for the KYC have been submitted for a long time, but unfortunately, nothing is happening. Withdrawals aren't possible because the KYC hasn't been completed. I find it truly appalling how they're playing for time here.

Awful site.

I have never know any thing like it.

I am just going to ask for my account to be blocked.

the site needs to be investigated.

they are committing fraud.

Well, according to your findings, the platform was malfunctioning. I know it's a matter of trust, but when the site is down, no one can play, so no one loses balance. If you catch my drift.

As far as I can tell, the site is not fully operational again. I hope the KYC will be ok for you. I guess the support is going to have their hands full after the recent events. In any case, it's good that you shared your opinion on this.

Hello, if you don't mind, I think no fraud was involved. Take a look at my previous post.

Still, good luck finding a casino with fewer stress episodes, of course. We were quite scared too, to be honest. 🙂

fraud is an intentional act of deceit to secure a unfair or unlawful gain.

Depriving the victim of there legal right.

This is all premeditated on there part.withholding money and not reviews account. then the site going down.

a gain that goes in there favour.

I know what fraud stands for, and I empathize with all players, but it also does not mean that unscheduled maintenance is a fraud.

I understand your frustration, but I believe that now is not the right time to maintain such a constant level of stress. Furthermore, when the site is down, you can't even lose the money; hence, I see no favour in this. Quite the opposite, imagine being in the support's shoes once this is over and players with opinions similar to yours start asking you intriguing questions. I'm just saying we should all try to stay calm and be pragmatic.

iWildCasino is honestly the worst casino experience I’ve seen. It completely lacks professionalism, transparency, and trust — basically everything a gambler should expect from a casino. This platform should definitely get noticed by Casino Guru experts, because players deserve to be warned before depositing there.

Hello, may I know what has happened to you? Yes, the payouts have been delayed; we know about the delay, and yet the casino is working on that. We are monitoring their actions closely since the maintenance got involved too.

We provided warnings and this thread is always accessible. Hence, thank you for your contribution.