iWild Casino - general discussion (page 19)

I am very torn about this casino, some of the posts are subjective, some are good, some things are very bad, like here, no block function? Wow.

Has anyone had a "normal" experience? I am looking for a new casino to try, my current one has turned "slow payout" house.

And that's why I said I would rather not do it for exactly the reason you mention. 

But if you have a registration email or something from the casino, you could send it to them.

Hi, I think this casino must not be so bad, of course you can see user reviews, complaints and threads where this casino is written about. 

I know that there is a long wait for withdrawals based on what players write, so you should definitely prepare for that. 

However, of course, you need to check as much information as possible to know if it is worth playing there and if you would have a problem with a longer wait for money.

I have been playing Iwild casino.

firstly I won 500 euros I tired to withdraw but was told I needed to verify my account.

this i did straight away and my withdraw was processed and received.

I then won 2000 euros I tired to withdraw , I was then again told I needed to verify my account.

i did this again straight away.

I contacted KYC team my self as I had not heard any thing from them.

they told me the documents was not of good quality and to re send them.

again I did.

I then continued to play and have now got up to 5000 euros.

still waiting for my account to be verified.

every time I contact them, I get the same

message please be patient. There is no information other than, your documents have been passed and are in process.

8th August the site went down so I can’t even get on my account.

I emailed them to be told the same thing again.

I have all the correspondence/ screen shot of my winnings and play.

really disappointed/ frustrated.

some assisted would be appreciated

Hello, how long have you been trying to verify, please? Were there any documents accepted or rejected, or are you just waiting for a decision? 

When you can't access the page, do you mean that it won't load or that you've been blocked?

Please let me know.

I first sent my id with a selfie on 04/08 they said they was not clear and ask me to re send, on the 05/08 so I did.

I haven’t got a response.

no i haven’t been blocked the site has been down since Friday 8/08.

it was giving a error code now it says Site is under maintenance

We’ll be back online shortly. Thank you for your patience.

i have contacted them,. There reply is We would like to inform you that our website is currently undergoing maintenance. Our dedicated team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time, and we kindly ask you to wait while we ensure that everything is functioning smoothly. Thank you for your cooperation.

they say the site is down there end so they can’t give me any information.

I have been trying to verify since last Monday, I haven’t been blocked the site says.

site under maintenance.

Waiting for them to be verified

Oh, I see. If they're doing maintenance, you'll have to wait for the verification results. It's probably not the most pleasant situation when you also have a withdrawal pending, but there's nothing you can do about it. I wouldn't take it too tragically, though, because these things happen from time to time, and as long as it doesn't take them weeks to do the maintenance, I'd say it's fine.

Since we give casinos 14 days for verification, I would wait, but if you don't hear anything, then we will try to help you with your open complaint. 

So, do you think you can hold out?🙂

Absolutely I don’t mind waiting, I’m just frustrated with the communication, yes they get back to me but with the same reply.

just wondering how long the maintenance will take, as they did it two weeks ago as well.

then have to wait for verification and then wait to withdraw.

a lot of unnecessary to and throw when it should be a smooth transaction.

what do you suggest I do ?

thank you

As I said, nothing else will help at the moment except waiting. When maintenance is complete, you should receive information about the documents, and if everything is in order, I would expect you to receive the money.

If not, our team will be available to help you.🙂

So just hang in there for a while.

Our team will be monitoring the situation and also check your complaint from time to time especially when it's time to reply from our side or yours.

Thank you

Emily

Hello, the website has been unavailable for days.

Payouts have been delayed for weeks. There were three active withdrawals, verification was completed, then the website was redesigned and all ongoing withdrawals were canceled.

I then had to repeat the entire process. Apparently, I was repeatedly sent emails asking me what documents were still to be submitted, but none ever arrived, not even in my spam folder. Strangely, emails were arriving for promotional offers:...

I just had to keep asking via the support chat what documents were needed. I've hopefully submitted everything, but the website hasn't been accessible for four or five days.

Emails to the support team asking what's going on with the website are also not answered.

Should we be concerned? Is it unusual for a casino site to be down for so long?

I'm very annoyed by the casino's delaying tactics when it comes to payouts.

Yes, it’s been down since last Friday afternoon.

it was originally given a error code from there end they couldn’t connect to the server.

now you get maintenance in progress.

I do get a response when I email but is a generic response that they are trying hard to fix the problem.

I do feel the site has gone down.

We have also observed that, and once more, this website is not the only casino experiencing such an unforeseen outage. The Affiliate, Data, and Complaint teams are actively looking for more information.

I try to learn as much as I can and post it on the forum because I know how awful it may feel. Still, I'm not convinced this is the end. Perhaps more severe technical issues. Who knows?

Thank you, I have received an email today asking for more documents I have sent, this will delay again.

thank you

Emily

Then I believe that our mutual opinion about this maintenance, or whatever it is, being just a temporary nuance feels even more realistic. Thank you for the update, and hold on, Emily.

I hope so, thank you

Okay, thanks, I haven't received a reply to my emails yet. I hope it's only temporary.

Yeah, we all do. At this moment we have not spotted any more alarming indicators, so I would prefer to be positive.