IviBet Casino - general discussion (page 5)

Hi Jaro

The problem was with account verification. They came up with various reasons to avoid payment. They finally approved the verification and paid everything. Since then, I have been playing frequently on IVIBET and so far the withdrawals have been flawless. I would highly recommend

Hello, I'm so glad that you are finally satisfied and everything went well with your account verification and withdrawal. 

Anyway, what problem did you have with the documents ? How long did it take you to resolve it ? 

Speaking of withdrawals, how long does it take you to get money ? 🙂

Hi Jaro

The problem with account verification was that IVIBet casino asked for many documents, such as a photo of the credit card, confirmation of the residential address, confirmation of the bank account owner, etc. Withdrawals to the bank account take up to 5 business days, but in practice they are already available on the third day. The big disadvantage is the short withdrawal time. You can only withdraw in the same way you deposited.

I think these are pretty common documents that casinos ask from players, so I wouldn't see anything wrong with that as long as it didn't take too long. 

As far as withdrawals go, I would say that's still pretty normal and 5 days would be fine for me, but since the money can come earlier, it's definitely welcome.

The fact that you have to withdraw using the same method you are using is sometimes a handicap, but it's also not unusual and that's how casinos usually set it up.

Anyway, what method do you use ? 

I personally like this casino a lot. Especially the sports betting offers. There is also a support team with a great VIP manager. At this point I would like to thank my VIP manager Chase and his team.

Keep it up!

Hi, I'm so glad you like the casino. What do you like to bet on, what sports? Did the VIP manager help you with anything ? 

is it true about $1000 for free?

Greetings

Hi I won 13000 on ivibet casino

Only that at the time of payment they paid me with the refund of the payments made because they say that I cannot have a double account even though I explained to them that in the past I already had an account with them but that in turn was closed regularly and only a few weeks ago I reopened the new account winning the indicated sum but they do not want to know about it even though I explained to them that with the same documents I could not open it again and I sent them the email again to close the old account

Hello, The problem I see firsthand is that once an account is closed, you are not supposed to bypass that by opening another account. In the majority of casinos, one person can only have one account because one person has one official identity, not more. thus if you wish your once-closed account to get restored, you need to contact the casino to discuss the reopening.

Does this make good sense to you, please?

Under such circumstances, do you also understand why something might go wrong?

I registered, won, and was paid out immediately. Now I've deposited twice more, and the money hasn't been credited to my account, even though it was already debited from my bank account. In live chat, they just keep saying it's being investigated; emails are ignored. I thought it was a good casino, but I was wrong. No help from support. I'm curious to see if I'll see my money again.

This kind of situation is not easy, as it really has to be investigated thoroughly. Sometimes the issue can also be on the payment provider site even though it looks like the casino is at fault, you know.

The best way to find out is to contact the bank as well and get a confirmation that everything is alright there.

Could you try it, perhaps?

It's not my bank's fault, because I deposited again using the same method, which wasn't a problem. And I received confirmation from Klarna that the payment was successful. I then sent this confirmation to support, but they didn't respond.

Have you tried to contact your bank to have it checked, though? Or do you believe that it is not needed?

I'm just trying to find some solution here, you know. Just to make sure that only the casino can be at fault.

Yes, my bank confirmed that the payment went through normally. I also have confirmation from Klarna that the payment was successful. The casino had previously written to me that I had probably canceled the payment, which wasn't the case. If I had canceled it, the money wouldn't have been debited from my bank account.

Hello, so it seems that the casino should improve their deposit methods or perhaps find a more reliable payment provider partner. In any case, keep us posted. I'm intrigued to see what happens now. Even though it may sound silly, it is sadly quite usual that the player receives no further responses until the problem has been found. Well, I would n't expect much during the weekend, though. I guess we shall see.

PE are scammers! Stay away from IviBet!

They won't let me withdraw my money, it seems like a scam to me.

They won't let me withdraw my money, it seems like a scam to me.

I've been trying to verify my account for weeks now and they're asking for more and more. I've sent absolutely everything they've asked for: my ID, proof of address, even a selfie with my ID and a code they sent me via email, which was the last proof I sent.

Even so, every time I try to make a withdrawal, they reject it and ask me for a new, different document.

To my surprise, I just received another email rejecting the withdrawal, asking for another selfie with my ID in front of my face, literally showing my address!! without even explaining what they mean. It's absurd. Everything seems like they are looking for excuses not to pay.

I've seen countless reviews like mine: people unable to withdraw their money. I'm starting to think this is a total scam. Be very careful before depositing money here.

Hi, in this case, I would probably go ahead and file a complaint with us.

You can do so at this link. ⬅️

I understand that the casino wants to be sure when verifying you, but it definitely shouldn't take this long. Especially if you've already sent them a lot of documents and they're still asking for similar ones. I don't know how effective that is. If you can't get through this process, we'll try to help. 

What do you think? 

Has your problem been solved?

No, they keep rejecting my documents.