Is Alawin Casino reliable? (page 2)

Hello, of course we will help, and since there is no obvious obstacle, no verification, and no missing documents, the casino must first have a chance to pay you. I imagine it's not convenient and your mind is racing, but please try to stay calm and keep us posted. If the casino misses the 14 day time frame, we will be ready to step in.

Hello! Have they paid you your winnings?

Hello! Is anyone having problems with withdrawals at Alwin Casino? I've contacted email and player support, but all the replies are from an artificial intelligence.

Hello! The money has arrived! Thank you for everything!

Great, see? Sometimes you just have to wait a little and not be afraid or jump to negative conclusions right away.

I'm glad you have your money; enjoy it.😉

I deposited about €800 on the 16th and I was lucky enough to withdraw €500 on the 17th, another €500 on the 18th, and €409 on the 19th.

Since the chat isn't working, I wrote by email and they told me it takes 3 business days, so today I'm due to receive the first €500 and tomorrow another €500 according to the casino's terms and conditions, but I haven't received anything yet and when I wrote today, the 22nd, asking them to pay me, they didn't reply.

I will continue writing in Guru, as soon as there is news about the casino.

user joberto

I forgot to mention that when I made these withdrawals, account verification wasn't required. A message popped up saying that verification wasn't necessary at the moment.

Thanks for the info about your situation. Sometimes casinos should probably stop setting timelines if they can’t stick to them. In any case, if verification wasn’t required, it’s probably just a matter of time before you receive your money.

If that doesn’t happen, you know you can let us know, and we’ll be here for you to help.

Hello good.

I have a large profit and I haven't withdrawn anything yet.

They told me I had a limit of 500 euros, but the first withdrawals were blocked and they are asking for documentation that I already sent a few days ago.

I have won 850,000 euros.

I think it's a scam... I've had a withdrawal pending for a month.

First of all, congratulations on your impressive win! I hope everything gets resolved so you can receive your winnings.

If you've been waiting for your withdrawal for a month, you're welcome to submit a complaint on our website, and our team will take a closer look at your case.

I'd like to ask a few questions first. When exactly did the casino request the verification documents from you? If your withdrawal has been pending for a month, it's a bit unusual that they only requested the documents after such a long time.

Also, have you received any of your withdrawal requests, or have all of them remained pending or been canceled?

Considering the amount you've won, it's completely normal for the casino to carry out a full verification before processing your withdrawals. You will need to successfully complete the verification process before they can release your winnings.

Regarding the €500 withdrawal limit, I agree that it's quite low for such a large win. However, the most important thing at this stage is to complete the verification successfully. Once that's done, hopefully the casino will start processing your withdrawals regularly.

I don't think they'll pay.

First I managed to win this Jackpot, then they let me make a withdrawal that never arrived and they asked me for documents that I sent a few days ago.

But they don't pay.

I wouldn't lose hope just yet.

If the casino has requested verification documents, it's important to give them some time to review them. At Casino Guru, we generally allow casinos up to 14 days to complete the verification process and process withdrawals.

If they don't verify your account or send your winnings within that timeframe, I'd recommend submitting a complaint on our website. Our complaint team will investigate your case and try to help you reach a resolution.

For now, I'd wait to see how the verification process develops, and if there is still no progress after 14 days, feel free to come back or submit a complaint. We'll be happy to assist you.

I am in the exact same position as you. I won €17,500 and the withdrawal has been stuck in "verification in progress" for more than 10 days. After 6 days from the withdrawal request they asked me for the documents. I sent them as soon as they asked for them and now it's been 4 days since the documents were sent. I'm still waiting for help from a casino guru mediator hoping that with their help I can recover my winnings.

Hi, we'll do everything we can to try to help, although I can't guarantee that the outcome will be exactly what you're hoping for.

I can see that several players are in a very similar situation. The casino seems to wait several days after a withdrawal request before asking for verification documents. I'm not sure why they don't request them right away, because asking for them a week later only makes the whole process longer. It may simply be an unnecessary delay, and hopefully that's not the intention.

It's good that you submitted the requested documents as soon as they asked for them. At this point, the most important thing is for your verification to be completed successfully, because without that, the withdrawal can't be processed. I would focus on that for now and avoid playing with the funds while you're waiting.

Since it's only been four days since you submitted your documents, I'd give the casino a little more time. The weekend has also just passed, and many casinos process KYC requests more slowly during weekends. As you already have an open complaint with us, our team will step in and contact the casino once they have all the information they need from you.

I hope we'll be able to help you get your winnings, and I wish you the best of luck.

What do you mean by "I can’t guarantee that the outcome will be exactly what you hope for."

Is there a chance I will never see my money?

What I meant is simply this: I cannot honestly promise a guaranteed positive outcome in every case.

Yes, there are situations where players do not receive their money back. That can happen if, for example, the casino refuses to cooperate, disappears, or if there is no enforceable way to recover the funds depending on the operator, license, and payment path.

However, that is not the default outcome in most cases we see. In a large number of complaints, casinos do respond once the case is escalated, and issues get resolved either through payment, clarification, or mutual agreement.

I cannot guarantee recovery in every situation, because some outcomes depend on factors outside of control.

But, the casino currently has no unresolved complaint so I hope for the good outcome. 🙂

I'd like to reassure anyone waiting for their withdrawals. The bookmaker processes all withdrawals. Sometimes there can be delays of up to a couple of weeks, but the money arrives eventually. Don't worry! I'm very happy with Alawin.

Thank you for these kind words of yours. I believe that players will receive their money, anyone who plays here and is waiting for it. Sometimes it can be more difficult, sometimes it can be more unpleasant, and sometimes there may be legitimate reasons why a player is waiting. But I believe that in the end they always get their money, and always within a reasonable time frame. So in what time frame do you usually receive your payments?🙂