Is Alawin Casino reliable?

Hi, has anyone had any experience with Alawin Casino? If so, could you help me? I've had a withdrawal pending verification for two days. I've read Trust Pilot and it has a good rating, but the reviews are mixed. I've already had a bad experience with another site.

I'd like to know if this is a scam site, if it's normal for them to take so long to verify a payment, and if I should wait or contact someone. Please help.

Hi, I don't think waiting two days for a withdrawal is anything terrible, to be honest, it's pretty standard. Did you have to send the casino any documents?

We give casinos 14 days, so if nothing changes, feel free to let us know and we'll try to help you. But for now, I wouldn't worry.

Agreed? 

Hello everyone,

I've been waiting for my withdrawal from Alawin for 12 days. It keeps saying my transaction is being reviewed. The first few withdrawals went smoothly. However, since I haven't been a member for very long, I can only request a small withdrawal (500 euros) each day.

How much longer should I wait, and what should I do? They advertise a delivery time of 3 to 5 business days.

Greetings Felix

Hi, we’re giving the casino 14 days, and if that time passes, I’ll file a complaint. Did they tell you anything else besides the fact that your withdrawal is being reviewed? 

There were reportedly problems with the financial service provider.

The first two withdrawals went smoothly.

The current three, as mentioned, haven't been processed yet. The AI-generated messages keep apologizing. It's being reviewed by the finance department.

If they're having technical issues with the payment section, I'd probably be a little patient and check in from time to time to see if they've resolved it yet. Or ask if they're having technical issues with a specific payment method or in general.

If the time I mentioned earlier has passed, please let us know, and we'll try to help you.

Hello, the first payout now takes 17 days. The other two take 15 and 16 days.

What should I do now? I keep being told that the case is being handled with high priority. It's roughly the same message every day.

Greetings Felix

That's too bad.

For now, all we can do is wait for our team. We'll contact the casino if things continue this way with your complaint. So that's probably the most sensible course of action.🙂

Then I'll wait another week and get back to you. So you'll contact the casino then?

Hello, exactly. If the casino doesn't pay within the timeframe, as Jaro said, we will activate the complaint and ask the casino to provide their explanation or clarification. I personally hope the money comes much sooner, of course. 🤞

As I said, today is day 18. They advertise that they pay out within 3 to 5 working days.

That didn't happen. The casino's responses were always the same.

greeting

Sadly, I’m starting to see more and more often that casinos always give a timeframe and then don’t stick to it. To be honest, I’d rather they didn’t give one at all. Because if a player doesn’t have to verify their identity, everything on their end is in order, and the casino says it takes 3–5 days to withdraw funds but the player ends up waiting 3 weeks, that’s not fair in my book.

Okay, so what happens next?

How should I behave, how do you behave?

Well, the only thing you can do, and what I would do too, is wait to see how the complaint progresses. If the casino isn’t taking any action, it’s probably pointless to keep contacting them nonstop. But I definitely wouldn’t give up, and I’d fight for what’s rightfully mine until the very end, even if it takes who knows how long. 🤷‍♂️

Money has arrived, case closed.

Thank you all so much for your support

Congratulations! Enjoy them and use them for something you've wanted to do for a long time.

Have a nice day.🙂

Hello! I have a question: I've been waiting for my withdrawal for three days and I'm wondering if the casino has been confirmed as a scam. Thank you for your answers, best regards.

Hello, I checked our system and the casino isn't flagged as a scam. I also looked at the complaints, and so far there aren't any unresolved ones, though there aren't many to begin with. The safety index isn't great, I'd say, but it's somewhere in the middle.

If you're waiting for a withdrawal and it's only been a few days, I'd try to be patient. We give casinos 14 days, and if they don’t pay you, we’d try to help you if you’re interested.

Anyway, do you just have to wait? Did the casino ask you for any documents? Is this your first withdrawal from this casino?

Hello. I withdrew money for the first time and no documents were requested. I made the transfer from my bank card. Could you please help me if the money hasn't been transferred? Thank you very much.